| Issue | First reported in | Description |
|---|---|---|
| 5036186 | 5.10 | If the Genetec Clearance™ plugin has never been activated in the Directory where the Fleet Monitoring plugin is running, an error message (“Error finding CustomEventID for Clearance export progress”) is displayed during startup. This message can be ignored. If the Clearance plugin is activated later, restart the Fleet Monitoring plugin, and it will connect successfully to Clearance. |
| 4826954 | 5.10 | When performing an offload for an AVL unit that is managed by the Roaming Recorder Gateway (RRG) plugin, video transfer segments cannot be based on bookmarks, alarms, or other events. The full video for the offload time frame is always offloaded. |
| 4471127 | 5.10 | When using Security Center 5.13.1, the setting to assign a custom color to a custom AVL unit icon does not work. |
| 4062879 | 5.10 | When an AVL unit is clicked on the Map task and the AVL unit's map tile is selected, Security Desk will occasionally freeze after a long period of time. |
| 3258559 | 2.3 | If no Metadata Panels are defined in the Metadata tab of the Fleet Monitoring Plugin, then no vehicle metadata, such as brake or wiper use, is shown during playback. Workaround: Create at least one Metadata Panel for the vehicle type being used. |
| 3169466 | 2.3 | When moving tiles in the Monitoring task, the green check mark isn’t removed from the entities list. This removal usually indicates which entity is missing. Instead, the Monitoring task the information as if both streams are on the same tile. |
| 3017163 | 2.3 | Moving a video tile during playback causes a "No video available" warning and pauses playback. Workaround: Pause the playback and move the tile. Resume the playback. Move the tile and then click the Sync button. The playback resumes. |
| 2922382 | 2.3 | When exporting an AVL unit location, camera feeds, and other data from the Route Playback task to the local file system, long names can cause issues. Workaround: Ensure that the combined path and file name do not exceed windows-level accepted lengths. |
| 2140920 | 2.2 | When a new geofence is added to the system by drawing a polygon in map designer and associating it to an area, that geofence will not be processed by the FLM plugin until the role is restarted (deactivated and subsequently re-activated). |