Safeguarding the Synergis™ Softwire diagnostic service account (Basic) - Security Center 5.11

Security Center Hardening Guide 5.11

Applies to
Security Center 5.11
Last updated
Content type
Guides > Administrator guides
English (United States)
Security Center

For security reasons, you must change the default password of the diagnostic service account when you enable it on your Synergis™ units, and you must disable this account when it is no longer needed.

Starting with Synergis™ Softwire 10.8 GA, you can enable the diagnostic service account for someone to perform basic diagnostic and troubleshooting functions without having to grant them full administrative privileges. As with the admin account, one can control the output relays from Synergis™ Appliance Portal using the diagnostic service account, if the Output controls option is enabled. This means locking and unlocking doors. Therefore, if this option is not needed, we also recommend that you disable it.

For more information, see About the Synergis™ Softwire diagnostic service account.