Every time you add, remove, or change the servers in the Directory failover list, you
must generate a new validation key and reactivate your Security Center license from Config
Tool.
What you should know
IMPORTANT: When you have multiple Directory
servers configured for failover, you must generate the validation key and apply the
license key from Config
Tool instead
of Server Admin. All Directory servers must be up and running for the license update
to work.
Procedure
-
From the Config
Tool homepage, open the
System task, and click the Roles view.
-
Select the Directory Manager () role, and click the Directory
servers tab.
-
Click Modify license for all servers.
-
In the License management dialog box, reactivate your license one
of the following ways:
- Web activation
- (Recommended) Reactivate your license from the Internet. In the dialog box that
opens, enter your System ID and Password, and click . The process is complete.
Your system ID and password are specified
in the Security Center License
Information document. Our Customer Service team sends you this document
when you purchase the product.
- Manual activation
- If your workstation has no Internet access, reactivate your Security Center license manually using a license
file. Continue with the next step.
-
Click Save to file to save the composite validation key to a
file.
IMPORTANT: You must use the composite validation key that comprises all
Directory servers, or the license reactivation fails silently and the Directory failover
does not work.
A text file named validation.vk is saved to your default
Downloads folder. Copy the file to a USB key or a location that you
can access from a computer that has internet access.
-
From a computer with internet access, open the Genetecâ„¢ Technical Assistance Portal
(GTAP) at: https://portal.genetec.com/support.
-
On the Login page, do one of the following:
- Enter your system ID and password, and then click
Login.
- Enter your GTAP user account (your email address) and password, and then click
Login
-
On the GTAP home page, open the Genetec Portal menu and
click .
-
On the System Management page, type your system ID and
click Search.
The
System Information page opens.
-
In the License information section, click
Activate license.
-
In the dialog box that opens, browse to your validation key (.vk file), and
click Submit.
-
When you receive the License activation successful message,
click Download under License Key and
save the license key to a file.
The default file name is your system ID, followed by
_Directory_License.lic.
-
Return to the Config
Tool
workstation.
-
In the License management dialog box, click Manual
activation.
-
In the Manual activation dialog box, browse for the license key
file, and click Open.
-
Click Activate.
A dialog box showing your license information opens.
-
Click Apply to close the dialog box, and click
Apply at the bottom of the Config
Tool window to save your changes.