Exported PDF reports in Japanese or Chinese contain invalid characters when running a different OS language - Security Center 5.12.2.0

Security Center Installation and Upgrade Guide 5.12.2.0
Product
Security Center
Content type
Guides > Installation guides
Version
5.12
Release
5.12.2.0
Language
English
Last updated
2024-08-08

If you are exporting a report as a PDF in Japanese or Chinese (Simplified or traditional), and the output contains invalid characters, you might need to install supplemental fonts.

What you should know

This issue would only happen if the Windows display language is different from the language in the report. Our PDF generator does not support the Windows default fonts for these languages, so you will need to manually install supplemental fonts.

Procedure

  1. In the Windows taskbar, click Start > Settings > Apps > Apps & features > Optional features > Add a feature.
  2. From the list, select the applicable language pack:
    • Japanese Supplemental Fonts
    • Chinese (Simplified) Supplemental Fonts
    • Chinese (Traditional) Supplemental Fonts
  3. Click Install.