If one or more Security Center
services failed to install, you can uninstall Security Center and then reinstall it, or you can create
the missing services manually.
Before you begin
Ensure that the username and password for Service Logon are entered
correctly.
The valid username formats are:
DOMAIN\username; Example:
GENETEC\jsmith
username@domain.local; Eample:
jsmith@genetec.com
What you should know
The following services are created during a Security Center installation:
Genetec™ Server
Genetec™ Watchdog
If the Microsoft Management Console (MMC) is open while upgrading Security Center, these services might
be locked, preventing one or both of them from being upgraded.
Procedure
On the computer that is missing Security Center services, open an elevated
Command Prompt as Administrator.
If the Genetec™ Watchdog service
is missing, create it manually:
In the Administrator: Command Prompt window, run
the following command:
IMPORTANT: On 64-bit computers,
the default installation folder is C:\Program Files
(x86)\Genetec Security Center
5.12. This path must be
changed if Security Center
was installed to another location.
Code
sc create GenetecWatchdog binPath= "C:\Program Files (x86)\Genetec Security Center 5.12\GenetecWatchdog.exe" start= auto DisplayName= “Genetec Watchdog (SC)”
In Windows, open the Services console.
In the Services console, open the properties of
the Genetec™ Watchdog
(SC) service, and click the
Recovery tab.
Set the recovery options to match the following screen capture, and
click Apply.
Start the Genetec™ Watchdog
(SC) service.
If the Genetec™ Server service was
created but is missing dependencies, run the following commands in the
Administrator: Command Prompt window:
Code
sc config GenetecServer binPath= "C:\Program Files (x86)\Genetec Security Center 5.12\GenetecServer.exe" start= auto depend= GenetecWatchdog/Winmgmt
sc start GenetecServer
If the Genetec™ Server service is
missing, run the following commands in the Administrator: Command
Prompt window:
IMPORTANT: On 64-bit computers,
the default installation folder is C:\Program Files
(x86)\Genetec Security Center
5.12. This path must be
changed if Security Center
was installed to another location.
Code
sc create GenetecServer binPath= "C:\Program Files (x86)\Genetec Security Center 5.12\GenetecServer.exe" start= auto depend= GenetecWatchdog/Winmgmt DisplayName= “Genetec Server”
sc start GenetecServer
