Reactivating Security Center license for Directory failover systems - When you add, remove, or change the servers in the Directory failover list, you must generate a new validation key and reactivate your Security Center license from Config Tool. - Security Center 5.12.2.0 - Installation guides

When you add, remove, or change the servers in the Directory failover list, you must generate a new validation key and reactivate your Security Center license from Config Tool.

Start the license reactivation process

1. From the Config Tool homepage, open the System task and click the Roles view.
2. Select the Directory Manager () role, and click the Directory servers tab.
   

   NOTE: If you add a Directory server in Config Tool and click Apply, the system prompts you to modify your Security Center license.

   

   In the dialog box, choose one of the following options:

   • Click Modify license to open the License management window; or
   • Click Continue to return to the Directory servers tab without modifying the license.
3. On the Directory servers tab, click Modify license for all servers.
   The License management window opens. You have two options to reactivate your Security Center license:

   • Web activation (Recommended): Use when your workstation has internet access.
   • Manual activation: Use if your workstation doesn't have internet access.

   

(Recommended) Reactivate your Security Center through the internet

1. In the License management window, click Web activation.
2. In the dialog box that opens, enter your System ID and Password.
   Your system ID and password are specified in the Security Center License Information document. Our Customer Service team sends you this document when you purchase the product.
3. Click Activate > Apply > Apply.
   This step completes the license reactivation process.

Reactivate your Security Center manually with a license file

1. In the License management dialog box, click Save to file to save the composite validation key to a .vk file.
   Copy the .vk file to a USB key or a location that you can access from a computer that has internet access.
2. From a computer with internet access, connect to the Genetec Portal at https://www.genetec.com/portal and click Sign In.
3. On the Sign In page, enter the email address for your Genetec Portal account, then click Sign in.
   If you do not have an account, the system guides you through creating one.

   
4. On the Genetec Portal homepage, click Manage my licenses.
5. On the Systems page, click System ID, enter your system ID, and then click the matching system ID.
   The selected system is displayed.
6. Double-click inside the result panel.
   
   Your system information and license content are displayed.
7. In the License content section, click License Failover Directory () below the license key.
   
8. In the dialog box that opens, drop the validation key file or paste its content, and click Submit.
   

   This process can take up to 30 seconds.
9. In the dialog box that follows, click Download license key, wait until the download finishes, and click Close.
   

   This process takes another 30 seconds.
10. Return to the Config Tool workstation with the license key (.lic file).
11. In the License management dialog box, click Manual activation.
    
12. In the dialog box that opens, do one of the following:
    • Paste your license information from the license key file by copying the content from a text editor.
    • Browse for the license key (.lic file), and click Open.
    
13. Click Activate.
    A dialog box showing your license information opens.

    
14. Click Apply to close the dialog box, and click Apply at the bottom of the Config Tool window to save your changes.