Resetting system passwords from the Genetec Portal - If you forget the system password required to manage your license using web activation in Server Admin, you can reset the password from the Genetec™ Portal. - Security Center 5.12.2.0 - Installation guides

Security Center Installation and Upgrade Guide 5.12.2.0
Product
Security Center
Content type
Guides > Installation guides
Version
5.12
Release
5.12.2.0
ft:locale
en-US
Last updated
2026-06-12

If you forget the system password required to manage your license using web activation in Server Admin, you can reset the password from the Genetec™ Portal.

What you should know

The system password is specified in the Security Center License Information document provided by Customer Service when you first purchase the product.

Only some users have permission to reset system passwords from the Genetec Portal. If you do not see the Reset password link under your system ID, contact Customer Service or manage your license using manual activation in Server Admin instead.

Procedure

  1. Sign in to the Genetec Portal and locate your system using the system ID.
  2. On the Systems page, click Reset password.
    You receive an email with your new password.