Restoring missing MSI files in Windows cache - Security Center 5.12.2.0

If your Security Center installation is interrupted due to missing MSI (Microsoft Software Installer) files in the Windows cache, you can download a Microsoft tool to help you restore the missing files.

What you should know

When you install an application using an MSI package, Windows Installer caches the essential files. This caching ensures that you can later modify or uninstall the application even if the original setup source is no longer available. However, these cached MSI files might sometimes become unavailable for the following reasons:

Network share inaccessibility

If the network share from which the application was initially installed becomes inaccessible, the cached MSI might not be usable.

Storage constraints

If the cached MSI lacks necessary storage (such as cabinet files), Windows Installer resorts to the source list resolution process.

Corruption or deletion

Corruption or accidental deletion of the cached MSI can render it unusable.

Third-party tools

Some third-party tools might delete cached MSI files during cleanup.

If any cached MSI files are missing, the Installation Interrupted page appears, with information on how to resolve the issue.

1. On the Installation Interrupted page, click List of missing cached MSI files.
   A message box opens with the list of missing cached MSI files.

   
2. Gather all missing cached MSI files.
   1. Download the missing cached MSI files from GTAP.
      All MSI files are found in setup packages that you can download from GTAP > Product Download page. To figure out which setup package to download, match the MSI file version number to the package build number listed in Security Center build numbers on the TechDoc Hub.
   2. Unzip all the downloaded setup packages to a common folder on your local drive.
      For example: C:\My Missing MSI Files.
3. Download the Microsoft tool FixMissingMSI.exe.
   1. Download the latest version of the FixMissingMSI tool from this Microsoft page.
   2. Copy the downloaded package to the local drive of your computer and unzip it.
4. In the unzipped folder, right-click FixMissingMSI.exe and click Run as administrator.
5. In the Scan dialog box that opens, enter the path to the missing MSI files and select All Products.
   
6. Click Scan Now.
   The scan results window appears.

   
7. Click the radio button Missing or Mismatched Only.
   Only missed or mismatched MSI files are shown.

   
8. Click Fix > Fix All > OK.
   All missing cached MSI files that can be found in the specified folder are fixed.

   
9. If there are missing cached MSI files that cannot be found, ensure that you have downloaded all necessary setup packages and try again.
   If you cannot find the setup packages corresponding to the missing cached MSI files, contact Technical Support.