Troubleshooting: Video stability and performance issues - Security Center 5.7 GA

Security Center Installation and Upgrade Guide 5.7 GA

Applies to
Security Center 5.7 GA
Last updated
2017-10-25
Content type
Guides
Guides > Installation guides
Language
English (United States)
Product line
Security Center unified platform > Security Center
Version
5.7

After installing Security Center, you might have to install some Microsoft hotfixes for Security Center to run smoothly.

What you should know

The following scenarios require that you install a Microsoft hotfix:
  • You log on to Config Tool or Security Desk after installing Security Center you receive the message: "A necessary dependency for this application has not been found on the system. Video stability and performance are not guaranteed without the hotfix KB2494124/KB2468871".
  • You install Security Center on a 64-bit machine. To enhance performance you must install hotfix KB2588507.

Procedure

  1. Close Config Tool and Security Desk.
  2. Download the required hotfixes from the Internet:
    • For a 64-bit system, download the following files:
      • NDP40-KB2468871-v2-IA64.exe
      • NDP40-KB2468871-v2-x64.exe
      • NDP40-KB294124-x64.exe
      • Windows6.1-KB2588507-v2-x64.msu
    • For a 32-bit system, download the following files:
      • NDP40-KB2468871-v2-x86.exe
      • NDP40-KB294124-x86.exe
  3. Run the hotfixes you've downloaded one after another, in the same sequence you downloaded them.
  4. Restart your computer.