One or more services failed to install - Security Center 5.7 SR2

Security Center Installation and Upgrade Guide 5.7 SR2

Applies to
Security Center 5.7 SR2
Last updated
2018-04-20
Content type
Guides
Guides > Installation guides
Language
English (United States)
Product line
Security Center unified platform > Security Center
Version
5.7

If one or more Security Center services failed to install, you can install the services manually or re-run the Security Center installer.

What you should know

If Microsoft Management Console (MMC) is open while you are running the Security Center installer, MMC could keep some of the services locked and prevent them from being upgraded.

Procedure

To install the Security Center services manually:

  1. Restart your computer.
  2. Right-click the Start menu and click Command Prompt (Admin).
  3. In the Administrator: Command Prompt window, navigate to the Security Center installation folder and run the following command (exactly as written, with a space after the equal sign "="):
    The default installation folder in a 64-bit machine is C:\Program Files (x86)\Genetec Security Center 5.7.
    sc create GenetecWatchdog binPath= GenetecWatchdog.exe start= auto DisplayName= “Genetec Watchdog (SC)”
  4. Right-click the Start menu and click Computer Management > Services and Applications > Services.
  5. In the Services window, right-click Genetec™ Watchdog (SC) and click Properties.
  6. In the dialog box that opens, click Recovery, set the following values, and click Apply.

  7. In the Administrator: Command Prompt window, navigate to the Security Center installation folder and run the following commands (exactly as written, with a space after the equal sign "="):
    sc start GenetecWatchdog
    sc create GenetecServer binPath= GenetecServer.exe start= auto depend= GenetecWatchdog/Winmgmt DisplayName= “Genetec Server”
    sd start GenetecServer

To re-install Security Center:

  1. Restart your computer.
  2. Uninstall the version you just installed.
  3. Re-run the Security Center installation.