Security Center 188.8.131.52 includes the following known issues.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.
|Solution/Unit||Issue||First reported in||Description|
|All||2964353||184.108.40.206||Enabling or disabling the Record fusion events option
from the Events page of Security Desk Options does not apply
when accessed from the search field.
Workaround: Scroll down manually instead of searching.
|All||2960193||220.127.116.11||When importing data from file to the Record Caching Service role, timestamps
are not converted to UTC.
Workaround: Have a UTC timestamp in the file.
|All||2930623||18.104.22.168||When adding a new record on a Map, the data type field is empty.|
|All||2910322||22.214.171.124||Moving a Federation™ role on a server running
the Mobile Server role causes the Mobile Server role to fail.
Workaround: Run the Federation™ role on a different server.
|All||2902671||126.96.36.199||When a session closes due to auto lock, attempting to log on using an incorrect password does not show an Invalid credentials message and there is no activity trail logged.|
|All||2884466||188.8.131.52||Alarm reports result in an inaccurate number of results when the system has alarms across many archived alarm tables.|
|All||2824361||184.108.40.206||Directory timeout values are not respected when configured from the
Workaround: Directory timeout values must be configured from the
|All||2735334||220.127.116.11||When associating Administrator groups in the ADFS role, sub-groups are not
listed for selection.
Workaround: Use the Search field to find the desired sub-group.
|All||2715045||18.104.22.168||In languages other than French, role names in Security Center should be in English. In the current release roles names have sometimes been translated.|
|All||2658620||22.214.171.124||The Config Tool page cannot be displayed in the Remote configuration task.|
|ALPR||2910556||126.96.36.199||After upgrading to Security Center
188.8.131.52, the AutoVu™ third-party data
exporter stops working if there are existing configurations. New configurations are
Workaround: To fix existing configurations, deactivate the module and save, then reactivate the module and save again.
|Integration||2805964||184.108.40.206||Unit passwords exported in CSV format might not open correctly in Excel.
Workaround: To correctly open this type of file, configure Excel to use commas for the separator when the locale is not English or use Excel text-to-columns feature.
|Access||2684074||220.127.116.11||It is possible to upgrade a Synergis™ Cloud Link at the same time as its downstream interfaces if you click the Upgrade button quickly.|
|All||2737596||18.104.22.168||The "Contains" string operator in the Records report filter does not return the expected results.|
|All||2658658||22.214.171.124||Media Gateway configuration changes do not appear in Audit Trail report.|
|All||2647908||126.96.36.199||If you have a group of many cardholders with pictures configured in the Active Directory role, background image synchronization continues even if the group to synchronize has been removed.|
|All||2646937||188.8.131.52||Users are unable to link a custom field to an Active Directory attribute.|
|All||2619091||184.108.40.206||When the Reverse Tunnel role is disconnected, the Diagnosis window is missing a link to the offline server for non-admin users.|
|ALPR||2693374||220.127.116.11||Reports do not display images in high resolution if the Event timestamp value is set to a range smaller than the previous report.|
|ALPR||2647556||18.104.22.168||When updating Web Server role settings such as Unlimited session
time, Advanced settings and others, Web Client
applications stop receiving Reads events.
Workaround: Restart the Web Server role.
|ALPR||2617728||22.214.171.124||The Reset parking zone inventory action fails when it is triggered by an event-to-action configuration.|
|ALPR||2483593||126.96.36.199||After connecting to a new Archiver, the devices in the LPR Manager role do not
Workaround: Restart the LPR Manager role.
|Documentation||2760609||188.8.131.52||Security Center Help collects usage analytics.|
|Video||2696712||184.108.40.206||When a federated user with higher priority than a local user tries to override the local user's explicit PTZ lock, the action fails.|
|Video||2647570||220.127.116.11||After changing the Archiver Agent's database, Cloud Storage is unavailable until the Agent is restarted.|
|Web Client||2654271||18.104.22.168||Passive authentication might not work with a reverse proxy.|
|All||2492851||22.214.171.124||If the Authentication Server role with OpenID Connect protocol is created after
the Web Client role, you are not redirected to the login page.
Workaround: Restart the Web Server role after creating, deleting, or changing Open ID configuration for the changes to be properly reflected on the Web Client .
|All||2490637||126.96.36.199||When synchronizing cardholder expiration dates through Active Directory, the value remains unchanged if cleared from the Active Directory system.|
|ALPR||2494859||188.8.131.52||The Parking occupancy task in Security Desk does not run
Free-Flow Dashboard plugin. The web
page opens with a HTTP Error 404. The requested resource is not
Workaround: Upgrade your AutoVu™ Free-Flow plugin to version 9.0.1.
|ALPR||2494349||184.108.40.206||The Pay-by-Plate server is unreachable warning still shows when
Free-Flow port on the ALPR Manager
and the Genetec
Patroller™ communication port on the
Pay-By-Plate plugin match.
Workaround: Restart the Pay-by-Plate plugin.
|ALPR||2314836||220.127.116.11||After upgrading to Security Center
18.104.22.168, the Performance counter does not start automatically.
|Axis||2299488||22.214.171.124||Upgrading the firmware of an Axis camera using the IPv6 address is not
Workaround: Use the IPv4 address to update the firmware.
|Video||2297334||126.96.36.199||In Security Desk, 4K video with any degree of rotation and video watermarking enabled might lag during playback.|
|Access||2151677||5.8 GA||The ability to perform elevator reader shunting in Security Center is controlled by Maintenance mode privilege for doors.|
|ALPR||2151096||5.8 GA||If a SharpV is added to the ALPR Manager using the LPM protocol and is then reconfigured to use the Security Center (legacy) extension, a duplicate offline SharpV is added to the ALPR Manager so that associated plate reads can be retrieved.|
|ALPR||2142225||5.8 GA||After disabling Accept remote reboot requests for a Sharp camera that is using the LPM protocol, the reboot option for that camera is still visible in Security Center.|
|ALPR||1938566||5.8 GA||When you
create a transfer group, you cannot add video units that are under Sharp units as
Workaround: To transfer from all video units under the Sharp unit, in the Transfer group properties dialog box, select the area that the Sharp units with video configured are associated with. This area must also have IP cameras under it.
|ALPR||1862570||5.8 GA||The Hits report and the Reads report can show duplicate fusion streams for the
same legacy Sharp camera. These duplicate streams have the same name, and it is not
possible to delete the extra device from the UI.
Workaround: Re-create the unit.
|ALPR||1860225||5.8 GA||The Reads/hits per day report might be off by 1 day when reporting on a federated site in a different time zone.|
|ALPR||1829435||5.8 GA||When sorted by descending timestamp, the Reads report and the Hits report return the first results from the database that match the search criteria, instead of the most recent ones.|
|ALPR||1760241||5.8 GA||In the Reads report, filtering results on an empty user group returns all results instead of none.|
|ALPR||1244123||5.8 GA||Patroller Plate Link: Hits report displays the patroller that made the first read instead of the patroller that enforced the hit.|
|DMP||1262717||5.8 GA||The Faulty input arming behavior configured on the Properties page of a DMP unit is applied to areas even when there are no faulty inputs associated with the area.|
|DMP||1245036||5.8 GA||When you add multiple DMP units to Security Center at the same time, the status listed in the Unit enrollment window is Error, even though the units are successfully added.|
|Video||2025093||5.8 GA||Multicast IPv4 source filtering does not work consistently in some Windows 10 versions, including 1709 and 1803.|
|Web Client||1825562||5.8 GA||When a user password is changed in Security Desk, Config Tool, or Web Client, the user is not disconnected from Web Client.|
|ALPR||2264790||188.8.131.52||After generating a report from the Reads task in map mode, the first time you select a read from the list of results, the map zooms in on a location without indicating where the read was captured. Subsequent times you select a read from the list, the read is indicated on the map with a circle, but clicking on the circle displays the previous read in the tile bubble.|
|ALPR||2088432||5.7 SR5||The time zone used in the Reads report and the Parking sessions report is not always correct.|
|ALPR||1197372||5.7 SR5||In a Genetec Patroller™ system where plate reads are offloaded manually, the Hits report attributes the hit to the patrol vehicle that performed the initial plate read instead of the patrol vehicle that enforced the hit.|
|Bosch||2116878||5.7 SR5||The Bosch VRM license is not renewed in Security Center for Bosch extensions using
Workaround: Configure video to be stored in the internal storage of the unit instead of in Bosch VRM.
|Bosch||2082373||5.7 SR5||Bosch units using firmware 6.50: After generating a report from the Security
Archives or Forensic search task, the
video associated with the results cannot be played if it is stored in Bosch
Workaround: In Config Tool, change the Protocol of the Bosch extension to RCP.
|Bosch||2041783||5.7 SR5||Bosch units using firmware 6.50: From the Security
search task, generating a report for events stored on the internal SD
card of the unit yields no results.
Workaround: Do one of the following:
|Video||1925181||5.7 SR4||When you restart Genetec™ Server on the server hosting the Federation™ role, you do not receive the Connection to camera stopped by user event for federated cameras.|
|Vivotek||1899054||5.7 SR4||Speed dome PTZ SD9362 and SD9364: After you enroll a video unit in Security Center, the time on the unit is one hour behind the actual time.|
|Documentation||1896193||5.7 SR3||In the online help guides accessed from Config Tool and Security Desk, on the Index page, when you double-click an index entry or select it, and then click Display, the linked topic is not displayed.|
|Access||1577169||5.7 SR2||In the Visitor management task, if a visitor is checked in
using two hosts, during the next visitor check-in, only one host from the previous
check-in is pre-selected. The warning Selected host is already part of a
two-host delegation is displayed.
Workaround: Assign a second host manually.
|Bosch||1457390||5.7 SR2||Bosch: For the video sequence list from the camera to be available in Security
Desk, edge recording must be active
on the camera's web page.
Workaround: Enable edge recording on the camera:
|All||1107130||5.7 GA||In the Config ToolSystem task, when selecting the export format for Scheduled tasks, "PDF" is listed twice.|
|ALPR||1026167||5.7 GA||Genetec Patroller™ does not always reconnect to Security Center after a network disconnection, and the icon is red in Security Desk.|
|ALPR||1020691||5.7 GA||If you save a workspace on a server using Security Center 5.6 and then upgrade to Security Center 5.7, the workspace loads but you are able to generate a report without selecting any entities, without generating an error.|
|Web Client||1128361||5.7 GA||Cardholders and credentials that were created on a global partition and that are used for guests, do not have a specific icon in Web Client that distinguishes them from other cardholders.|
|ALPR||952306||5.6 SR2||Parking zone management: When a NOPLATE read that is not matched to a parking session is edited, no Unknown vehicle exited event is created.|
|Bosch||668843||5.5 SR3||Bosch VG5-7220: In the Video mode list of the
Hardware tab of Config
Tool, there are no high frame rate (60
fps) options available.
Workaround: Use the Installer Menu on the unit web page to configure the Max. frame rate as 60 fps.
|Video||582417||5.5 GA||Failover: When the Record metadata, Redundant Archiving, and Encryption options are enabled for an Archiver, an overlay stream might not play back on exported G64x files after a failover.|
|Video||547854||5.5 GA||Maps: When viewing a fisheye camera in a map, the video cannot be dewarped.|
|Bosch||505537||5.4 SR2||When Bosch Video Recording Manager (VRM) units are configured to use the HTTP
protocol, you cannot perform edge playback from the VRM.
Workaround: Configure the unit to use the Remote Control Protocol (RCP+).
|Access||365646||5.4 GA||Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials sometimes disappears, such as after the Access Manager restarts.|
|All||370163||5.4 GA||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist results in an "Invalid credentials" error.|
|ALPR||396367||5.4 GA||Hotlists: When an ALPR Manager role stops unexpectedly, the account used to
access hotlist files from it is locked out.
Workaround: Manually unlock the account.
|ALPR||370163||5.4 GA||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist results in an "Invalid credentials" error.|
|All||234363||5.3 LA||Macros: If a macro has errors, and you change tabs, it is rolled back to the last error-free version.|
|HID||227614||5.3 LA||HID Edge EVO EH400-K: Readers that use firmware version 184.108.40.2065 do not buzz when a door forced event is generated.|
|Video||244781||5.3 LA||System status task: If an Archiver role is configured with a failover server, only the server hosting the role is reported as active in the task, not the one that is recording.|
|All||259409||5.3 GA||Security Desk: Reports that cannot be filtered by Custom Fields are Access control unit events, Access rule configuration, Camera configuration, and I/O configuration.|
|Access||150069||5.2 SR5||Active Directory: When you import credentials from an Active Directory, only the last credential format that is mapped is used.|
|ISD||133890||5.2 SR4||JBS-AF-1080P: Playback of a G64 file freezes when using a speed of 6x or higher.|
|ISD||133670||5.2 SR4||JBS-AF-1080P: Cannot stream two multicast channels simultaneously in Security Desk.|
|ISD||131809||5.2 SR4||JBS-AF-1080P: Some of the supported resolutions listed on the unit’s web page are not available in Security Center.|
|ISD||131565||5.2 SR4||JBS-AF-1080P: Changing the IP address, Subnet, or Gateway does not work.|
|ALPR||100876||5.2 GA||Config Tool: The ALPR Manager role status displays as online, even if the root folder path is incorrect.|