The following software issues were resolved in Security Center 5.10.3.0.
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 3012437 | Adding a new PIN to a deactivated cardholder with an expired PIN does not work. |
| Access | 2974324 | When a credential is inactive, the fields of a corresponding event-to-action email message do not include the right information. |
| Access | 2969692 | When a new key for Synergis™ Cloud Link is defined in a language other than English, that key is invalid in the Synergis™ key store. |
| Access | 2967757 | When the Creating a unit dialog is closed before the SaaS enrollment process is complete, the units are created but remain offline and attempting to delete and recreate the units fails. |
| Access | 2964641 | Synergis™ Cloud Link units with debug logs enabled sometimes get stuck in a Connecting state when reconnecting to an Access Manager. |
| Access | 2955525 | When creating a cardholder in the Cardholder management task, the Add credentials button is grayed out even if the user has full privileges. |
| Access | 2944841 | The privilege template for an Investigator profile does not allow the Modify door properties privilege by default. |
| All | 2990224 | Users are unable to send emails through Security Center if the Use TLS connection check box is cleared in Server Admin and the SMTP server presents an invalid security certificate. |
| All | 2974076 | Refreshable KML layers do not refresh in Security Desk. |
| All | 2973210 | When triggering an event for a federated door, the icon and state change of the door is delayed by 5 seconds or more. |
| All | 2973161 | When a system has two webcams connected, both webcams show a black screen with a Unable to connect to the capture device error. |
| All | 2972352 | Credential synchronization override is not respected when synchronizing through Active Directory. |
| All | 2970148 | When adding a WMS map in the Map manager task, the layers are available but the map is not displayed. |
| All | 2899818 | Failed emails with Warning severity levels do not appear in the Windows events logs. |
| All | 2899268 | Federated roles remain offline after role failover occurs. |
| All | 2885049 | Changing fields by pressing Tab does not work in General settings and Advanced settings windows. |
| All | 2862095 | Federated alarms fail to trigger across federations when the event-to-action source is a non-federated custom event. |
| All | 2834985 | Changing the Maximum picture file size setting of the Active Directory role requires a role restart to take effect. |
| All | 2766783 | Changing a user's password through the About page of Config Tool is not reflected in the Audit trails task. |
| All | 2616339 | The Directory might not start if the SMTP server is unresponsive. |
| All | 2481771 | The threat level action Set minimum user level is applied inconsistently depending on where in Config Tool the action is defined. |
| ALPR | 2973856 | High-resolution images are unavailable when querying federated ALPR units in a Reads or Hits report. |
| ALPR | 2762208 | The Matching option of the ALPR Manager role is set to Off by default. |
| ALPR | 2693374 | Reports do not display images in high resolution if the Event timestamp value is set to a range smaller than the previous report. |
| Integration | 2971052 | The Wearable camera evidence report might show inaccurate recording length for an Officer's uploaded and converted evidence if the Archiver restarted during conversion. |
| Integration | 2930743 | When deactivating and reactivating an Archiver from Config Tool, body-worn camera conversions might not restart automatically. |
| Panasonic | 2826522 | Cameras go offline every time the video stream codec is changed. |
| Video | 2911060 2957285 2975379 |
When viewing playback in Security Desk, video intermittently buffers during fast-forward and fast-reverse. |
| Video | 2934946 2993659 |
ION-R100S decoders display a Connection lost message on the analog monitors when the Archiver role's network is set to Unicast TCP. |
| Video | 2973341 | Cameras federated from Security Center 5.1 do not synchronize after upgrading to Security Center 5.10.1.0. |
| Video | 2971878 | In Security Desk, the PTZ widget says PTZ locked by service instead of PTZ locked by user after clicking the Lock PTZ button. |
| Video | 2971664 | The Media Gateway role maintains inactive RTSP sessions leading to the role displaying a Client requested end point already in use error when requesting a new session. |
| Video | 2971053 | The Windows Event Viewer shows continuous Auxiliary Archiver The remote server returned an error: (404) Not Found errors when a camera name contains a special character. |
| Video | 2970966 | Retrieving playback video from Auxiliary Archiver recordings takes much longer than expected. |
| Video | 2970797 | Failover to the Remote Server Archiver fails due to long request delays from the Media Router. |
| Video | 2970559 | PTZ camera Idle delay settings are ineffective following an event-to-action or SDK procedure. |
| Video | 2968455 | When viewing playback from multiple sources, the tiles show gaps in recording, choppy video, and a No recorded video at this time error message. |
| Video | 2968168 | Remote Server Archivers are unable to failover within 30 seconds of the primary server going down. |
| Video | 2967998 | Updating the Archive database fails with a Error communicating with database message when too many events are processed simultaneously. |
| Video | 2966026 | Accessing playback through the Security Desk Monitoring task fails due to recording events being improperly deleted from the database. |
| Video | 2964435 | The Media Gateway role's memory usage increases continuously when there are offline cameras being requested for display, such as through the Web Client. |
| Video | 2960180 | Body wearable cameras do not display the camera name when viewing exported video. |
| Video | 2959347 | Live stream video requests fail when requesting from Stratocast™ Federation™ cameras through a Cloud server. |
| Video | 2953973 | Stratocast™ Redirector processes show high memory and CPU usage. |
| Video | 2951307 | In Security Desk, the live stream video is split into two parts when using the Verint video encoder. |
| Video | 2949629 | When playing HEVC video through a generic RTSP stream, the tile is stuck at Decoding stream. |
| Video | 2944890 | In Config Tool, Hanwha D9SSV and E3VVV camera models display a Camera is lacking capability to perform the action error message instead of showing the stream. |
| Video | 2935383 | Requesting video playback for federated Bosch VRM cameras results in a No recorded video at this time error message in Monitoring tiles. |
| Video | 2929539 | When exporting video from Bosch NIN-70122-F1 cameras in G64 format, the export fails with Packet size of 1981 is larger than maximum rtp packet size 1472 error message. |
| Video | 2921555 | After upgrading to Security Center 5.10.1.0, playing live video in Security Desk returns an Unauthorized error if Use secure communication is disabled for the Media Router role. |
| Video | 2921122 | After an Archiver agent restart, if there are multiple Archivers with the same name accessing the same disk, a Disk access unauthorized event occurs leading to gaps in video recording. |
| Video | 2912037 | When viewing cameras in synchronized playback, the monitoring tile displays a No recorded video at this time error message. |
| Video | 2910631 | Recorded video files are not deleted from the Archiver if the units are offline when the applied retention period is reached. |
| Video | 2899522 | PTZ controls stop working when a Directory failover occurs. |
| Video | 2894088 | When an Archiver failover occurs, the live video is interrupted. |
| Video | 2884133 | During Archiver failover, playback video is retrieved from federated Archiver rather than local Archiver. |
| Video | 2863029 | The Media Router role stops and starts continuously. |
| Web Client | 2961681 | The Web Client does not automatically log off after 20 minutes of inactivity. |