The following software issues were resolved in Security Center 5.10.4.0.
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 3023538 | Time and attendance reports generated in Security Desk are showing incorrect event time zones. |
| Access | 3019590 | The limit of 100 supported Synergis™ Cloud Link in the Access Manager is not enforced and no notification is given when the limit is reached. |
| Access | 3016159 | If a cardholder belongs to several groups assigned to different partitions, the Cardholder group field in their profile is empty. |
| Access | 2994160 | Override schedules are ineffective on elevators configured with Free access when using a different time zone from the local server. |
| All | 3045135 | Some event-to-actions are not triggered when configured with a schedule other than Always. |
| All | 3024825 | SSO authentication fails and shows a blank page when logging on to Security Center applications on a non-English Windows OS. |
| All | 3023191 | Selecting an entity in the User management task might cause Config Tool to fail with A new guard page for the stack cannot be created system error message. |
| All | 3022842 | Logging on to Security Center applications fails when using SAML SSO authentication with PingOne. |
| All | 3022119 | After changing the system license, non-admin users with the correct privileges cannot add users to groups in Config Tool. |
| All | 3020945 | Expansion servers equipped with multiple network cards might fail to connect to the main Directory server. |
| All | 3016015 | The Active Directory role times out when credential synchronization takes a long time. |
| All | 3015862 | High CPU usage occurs on servers that host Federation™ roles. |
| All | 3015611 | When triggering a large amount of event-to-actions concurrently, the actions can fail to execute or take a long time to occur. |
| All | 3012363 | Upgrading Security Center to version 5.10.0.0 fails when using an external SQL database without a dbo schema. |
| All | 2991794 | After a system upgrade, the Federation™ role shows the Unable to update entities in Directory error. |
| All | 2990224 | Users are unable to send emails through Security Center if the Use TLS connection check box is cleared in Server Adminand the SMTP server presents an invalid security certificate. |
| All | 2989523 | Automatic load balancing is not working on Federation™ roles causing performance degradation. |
| All | 2988652 | When querying archives, the query times out and the role stops running on the server. |
| All | 2987120 | Federation™ role does not automatically reconnect after a network outage, network maintenance, failover, or a reboot of the system. |
| All | 2986419 | Enabling the concurrent login limit in the User management task does not prevent multiple logins on cloned workstations. |
| All | 2985768 | When roles run in backward compatibility mode, queries might intermittently return empty or partial results. |
| All | 2981665 | After an Active Directory failover, the role remains offline and locks out all associated users from Security Center. |
| All | 2968275 | Updates and queries timeout due to slow response time for large SQL databases. |
| ALPR | 3045449 | Parking sessions stay active when an error occurs during their associated Session completion event. |
| ALPR | 3023218 | The Windows Event Viewer shows continuous Database unavailable when trying to Validate available disk space errors when the LPR Manager role is connected to an Azure SQL database. |
| ALPR | 2965398 | LPR Managers running on different servers cannot be created in Config Tool if they have the same local path for their root folder. |
| Integration | 3014359 | Uploading video footage from body-worn cameras to the Archiver fails with a FusionStreamNotConnected warning. |
| Video | 3058536 | Gaps of one second can occur in archiver video after the Archiver role fails over from a remote server back to the primary server. |
| Video | 3055328 | The Archiver agent crashes intermittently because of bad memory management of video buffers. |
| Video | 3055304 | On rare occasions, when using cameras configured for H.264, Archiver roles configured with software motion detection might crash. |
| Video | 3044893 | When inserting a bookmark on a video playback timeline in Security Desk, the bookmark can take several seconds to appear. |
| Video | 3043967 | Memory leak of the Archiver.exe process causes Archive transfer failure and an increase in memory consumption. |
| Video | 3020672 | After an Archiver server reboot, archive consolidation might cause gaps in video. |
| Video | 3020409 | Failover to the Remote Server Archiver fails because ownership of the video streams is undefined. |
| Video | 3018816 | When the encryption mode on the Archiver is set to In transit from Archiver, video cannot be exported in MP4 format from the Auxiliary Archiver. |
| Video | 3018323 | The Genetec Patroller™ role repeatedly displays a Failed to process read on the server error due to database connection issues. |
| Video | 3015825 | Memory leak of the Archiver.exe process occurs when the connection to the Archiver agent is lost. |
| Video | 3015282 | After an Archiver server reboot, the Archiver agent fails every few minutes. |
| Video | 3015104 | When playing back H.264 (HEVC) video on third-party integrations from the Media Gateway interface, users experience issues, such as gaps and jumping frame time. |
| Video | 3014072 | When there is heavy traffic on the network, live video fails on the second H.264 stream in Security Desk for many cameras with a Connecting to Archiver and redirector error message. |
| Video | 3012154 | Video units are removed or re-created after the Archiver role is restarted. |
| Video | 2999310 | Retention settings for VRM camera events are not respected when a high number of events are stored in the database. |
| Video | 2992232 | When Synchronize video is turned on, tiles show a No recorded video at this time error message. |
| Video | 2991746 | When pausing video playback of fisheye cameras in Security Desk, dewarping using digital zoom stops working. |
| Video | 2975984 | Auxiliary Archiver searches fail with a Query timed out error after upgrading to Security Center 5.10.1.0. |
| Web Client | 3023833 | Web Client displays the date and time using the English datetime format instead of the format of the selected language. |