The following software issues were resolved in Security Center 5.11.0.0.
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 3167438 | When a zone with an HID unit has no associated events configured for its normal operations, the zone might display in red with a Zone state is unknown warning message after an Access Manager role restart. |
| Access | 3164628 | Running the Mobile Credential Manager role in backward compatibility mode with Security Center 5.5 or earlier, clicking the Synchronization button on the Credentials page in Config Tool freezes the application. |
| Access | 3112760 | Time and attendance reports generated in Security Desk are showing incorrect event time zones. |
| Access | 3093759 | On a Security Center system using Genetec Clearance™, Config Tool and Security Desk might become unresponsive or fail on startup. |
| Access | 3058538 | When replacing an HID VertX V1000 unit with a Synergis™ Cloud Link that has an SY-SCLM-308 expansion module installed, the replacement process fails with an Operation failed (Selected units have incompatible configurations) error. |
| Access | 3044200 | The Visitor activity report in Security Desk associates the most recent visitor host to every activity, even if the visitor had different hosts over several visits. |
| Access | 3023538 | Time and attendance reports generated in Security Desk are showing incorrect event time zones. |
| Access | 3019590 | The limit of 100 supported Synergis™ Cloud Link in the Access Manager role is not enforced and no notification is given when the limit is reached. |
| All | 3104548 | The option to limit concurrent logons in the User management task might be incorrectly enforced when the system is configured with multiple Directory servers. |
| All | 3090676 | When upgrading from Security Center 5.8 and earlier, the upgrade of the database for the Health Monitor role might fail. |
| All | 3080704 | When logged on to Security Center as the Admin user, viewing the entity tree in partition view does not show sub-partitions, or their areas and entities, under their proper partitions. |
| All | 3071720 | Security Center Federation™ roles might disconnect and be highlighted in red in the Area view entity tree in Config Tool. |
| All | 3061921 | When adding Active Directory users to a user group in the User management task, the option to remove the user from the group is disabled. |
| All | 3059779 | When installing Security Center on a VM running Windows Server 2019 or 2022, a warning message indicates that Internet Explorer was not successfully installed. |
| All | 3053884 | When adding or activating a Federation™ role, all visitors assigned to the default Visitors cardholder group become unassigned. |
| All | 3045704 | The Macro editor in Config Tool does not display warnings when checking syntax unless there are errors. |
| All | 3045330 | Users are unable to log in to Security Center applications if Active Directory synchronization is interrupted due to syntax errors. |
| All | 3044796 | The login windows for Config Tool and Security Desk do not open in the center of the screen, but instead open centered to wherever the application is positioned on the screen. |
| All | 3044561 | Security Center users logged in using SSO authentication cannot unlock their session because the login screen is auto-populated with the username of the previous user and cannot be changed. |
| All | 3024294 | On rare occasions, user accounts imported from an Active Directory role are deleted from Security Center after a network disruption. |
| All | 3023582 | Modifications made to user options saved as part of a user's Security Center profile, such as keyboard shortcuts, are not included in audit trails. |
| All | 3023191 | Selecting an entity in the User management task might cause Config Tool to fail with A new guard page for the stack cannot be created system error message. |
| All | 3022842 | Logging on to Security Center applications fails when using SAML SSO authentication with PingOne. |
| All | 3022119 | After changing the system license, non-admin users with the correct privileges cannot add users to groups in Config Tool. |
| All | 3016083 | In Config Tool, a system can be federated multiple times for the same user. |
| All | 3015611 | When triggering a large amount of event-to-actions concurrently, the actions can fail to execute or take a long time to occur. |
| All | 2971188 | When updating the registration status of an expansion or backup server, the Directory remains offline with a Server registered - Waiting for Directory response message on the Server Admin page without error details in the logs. |
| All | 2965444 | When removing the cardholder picture attribute link in the Active Directory role, the Upload pictures to Active Directory option disappears but pictures continue to be uploaded to the Active Directory when the role syncs with Security Center. |
| All | 2766783 | Changing a user's password through the About page of Config Tool is not reflected in the Audit trails task. |
| All | 2759942 | A pop-up message in Config Tool might display to indicate that the supported license count is exceeded, but the About page shows that the number of licenses is below the limit. |
| All | 2693009 | When creating an event-to-action in Config Tool using video analytics events, the Specify a condition option is either missing or does not work. |
| ALPR | 3061250 | Adding or removing users from the Genetec Patroller™ user group now triggers an update to the Genetec Patroller™ users list without the need to restart the ALPR Manager role. |
| ALPR | 3058739 | When creating a scheduled task with the Upgrade Firmware action, the task is created successfully, but the upgrade does not occur at the scheduled time. |
| ALPR | 3054076 | When configuring the root folder of an ALPR Manager role to a remote path, the username and password are not saved, leaving the password fields empty and highlighted red. |
| ALPR | 3045449 | Parking sessions stay active when an error occurs during their associated Session completion event. |
| ALPR | 3024775 | In the Hardware inventory task, SharpV units on an ALPR Manager role running an earlier version than the system incorrectly shows an option to upgrade the firmware but does not perform the update. |
| ALPR | 3023539 | When performing a firmware upgrade on a Sharp camera from the Inventory task, there is no button to cancel the upgrade. |
| ALPR | 3021127 | When configuring a time span for the validity of a permit restriction in Config Tool, the setting does not appear to save if the months of December or January are selected. |
| ALPR | 2967785 | Unknown hotlists might appear in the system and cannot be removed in Config Tool. |
| ALPR | 2142225 | After disabling Accept remote reboot requests for a Sharp camera that is using the LPM protocol, the reboot option for that camera is still visible in Security Center. |
| ALPR | 3113797 | When the Data Exporter makes a request for a new token for client credentials, some identity servers return a 400 Bad Request error message. |
| Integration | 3087264 | If the wrong product type is selected when adding Hanwha cameras in Config Tool, their codec configuration and additional streams might be unavailable. |
| Integration | 3080200 | Panasonic cameras video configured in multicast are sent from the redirector instead of just from the video unit. |
| Unification | 3055717 | Using the Shift-Left click action to select multiple items in the Hits (Multi-region) or Reads (Multi-region) tasks freezes Security Desk. |
| Unification | 3044966 | Maps created or modified using a WMS map provider display all available layers by default, rather than the layers configured for the provider in the Map Manager. |
| Video | 3148607/ 3113566 | Dewarping video does not work for Bosch fisheye cameras in Security Desk and the standalone Genetec™ Video Player versions 5.10.2 and later. |
| Video | 3099827 | When deleting and re-adding a video unit in Config Tool, the Archiver displays an error and events are no longer saved for that unit. |
| Video | 3093851 | Exporting large MP4 files on client workstations might time out during the conversion of the video from G64x format. |
| Video | 3087083 | Image rotation is not applied during video playback for Bosch cameras. |
| Video | 3087016 | In Security Desk, live feed cameras configured with Privacy Protector™ will fail to display with a Stream lost error message. |
| Video | 3080486 | After a PTZ camera is moved to a preset position by an event-to-action, the command that moves the camera to its idle preset position does not work. |
| Video | 3074316 | When exporting a video in Security Desk, the Vault shows a wrong length for the exported video sequence. |
| Video | 3072363 | Restoring archives in the Video task takes a long time or times out. |
| Video | 3070370 | Image rotation is not applied during video playback for Dallmeier Panorama cameras. |
| Video | 3069419 | After upgrading the system to 5.10.4.0, an Archiver hosting KiwiVision™ camera might display an Archiver X on server Y is encountering errors when communicating with its database error message. |
| Video | 3061639 | When performing an archive consolidation for a Remote Site Archiver and a federated Archiver, entities from the local system are not prioritized correctly. |
| Video | 3060377 | When restoring archives in Config Tool, the Restore archives camera selection is not respected and displays all system cameras. |
| Video | 3059428 | Gaps of one second can occur in Archiver video after the Archiver role fails over from a remote server back to the primary server. |
| Video | 3055304 | On rare occasions, when using cameras configured for H.264, Archiver roles configured with software motion detection might crash. |
| Video | 3054513 | The Archiver agent crashes intermittently because of bad memory management of video buffers. |
| Video | 3044440 | When inserting a bookmark on a video playback timeline in Security Desk, the bookmark can take several seconds to appear. |
| Video | 3024795 | Memory leak of the Archiver.exe process causes archive transfer failure and an increase in memory consumption. |
| Video | 3022524 | After an Archiver server reboot, archive consolidation might cause gaps in video. |
| Video | 3020409 | Failover to the Remote Server Archiver fails because ownership of the video streams is undefined. |
| Video | 2930629 | The Health Monitor threshold settings for RTP packet loss are not respected by the Archiver. |
| Video | 2694919 | Video rotation is not applied when converting a G64 video file to MP4 format. |