Security Center 5.12.0.0 includes the following known issues.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.
Known issues found in Security Center 5.12
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| Access | 3471724 | 5.12.0.0 | In Config Tool, when applying an access rule on a Synergis™ IX intrusion
detection area, the Access Manager does not sync to the CloudLink. Configuration
changes are not sent to the Synergis Cloud Link access control unit. Workaround: Start the sync from the door.
|
| Access | 3468272 | 5.12.0.0 | When deleting an archived visitor, the cardholder information is still cached
in Security Desk, and the information is shown in reports. Workaround: Log
out and then log back on.
|
| Access | 3420823 | 5.12.0.0 | In the MIFARE DESFire configuration task, users cannot
copy an inline cryptographic key even though they have the Copy keys
privilege. Workaround: Grant them the Remove keys privilege as
well.
|
| All | 3513510 | 5.12.0.0 | If an alarm is acknowledged while generating an alarm report with no query
filters applied, a timeout might occur with an Export has failederror
message. Workaround: None.
|
| All | 3497615 | 5.12.0.0 | In Config Tool, when changing icons for entities that can have two states
displayed by icons, the change does not appear in both Security Desk and Config
Tool. Workaround: None.
|
| All | 3486348 | 5.12.0.0 | In Security Center, when switching to a secondary Directory, a SAML 2.0
Authentication Service role may be temporarily unavailable. As a result, the button
to log on with SSO SAML2 does not appear. Workaround: Use the default
credentials.
|
| All | 3485754 | 5.12.0.0 | In the Config Tool User management task, the
Access rights tab incorrectly displays the restricted
partitions inheritance as belonging to the parent user group. Workaround: None.
|
| All | 3483910 | 5.12.0.0 | When using the Report Manager role in Config Tool to export a custom report,
the generated report is empty. Workaround: None.
|
| All | 3476775 | 5.12.0.0 | The Active Directory role deletes the credentials that were enrolled in the
system with the Salto plugin. Workaround: None.
|
| All | 3475516 | 5.12.0.0 | When generating an Activity trails report that includes
zones in different Zone Managers, the report fails and displays the following error
message: Column EventID is constrained to be unique. Workaround: None.
|
| All | 3474714 | 5.12.0.0 | When generating a Health statistics report, the number of
rows returned is less than the maximum number of results configured in Config
Tool. Workaround: None.
|
| All | 3468434 | 5.12.0.0 | When generating an audit trails report on a 5.9 or 5.10 client in a system with
backwards compatibility, some entries might not show the audit trail description.
Instead, the following message appears: The Audit trails information is
invalid. Workaround: None.
|
| All | 3425905 | 5.12.0.0 | When changing the When option of an event-to-action, the
audit trail does not log the changes and maintains the old value. Workaround: None.
|
| All | 3424106 | 5.12.0.0 | Selecting an area of a map allows users to pan and zoom even if the pan and
zoom controls are locked. Workaround: None.
|
| ALPR | 3428707 | 5.12.0.0 | Live Reads edited by a Patroller do not show as being edited, and are not
logged in the database. Workaround: None.
|
| Synergis IX | 3635607 | 5.12.0.0 | Doors assigned to a secured area through the Synergis™ IX intrusion
detection area mapping task remain in a warning state with the message: "There
is more than one possible intrusion detection area for this door but none is
selected." Workaround: From the Area view task,
remove the door from its secured area and reassign it.
|
| Video | 3486351 | 5.12.0.0 | When Custom events is selected in Config Tool for an
existing Federation role, the custom events shown in Security Desk > Monitoring for
cameras from that Federation role display the following error instead of the event
name: Unavailable information.
Workaround: None.
|
| Video | 3478398 | 5.12.0.0 | When a camera is deleted and the archives are kept, the camera's multicast
addresses are not released for 48 hours. Workaround: None.
|
Known issues found in Security Center 5.11
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| All | 3477412 | 5.11.0.0 | Cannot reset Camera Integrity Monitor events when the Archiver role is assigned to a child partition. This applies to all Archiver roles in the system. |
| All | 3476895 | 5.11.2.0 | Generating an incident report fails when many reference entities are added to the filter. |
| All | 3474483 | 5.11.3.0 | The Federation user password is now limited to a maximum of 32 characters. |
| All | 3410560 | 5.11.3.0 | Syncing the Active Directory role fails if two PIN credentials are duplicated on a single cardholder. |
| All | 3338757 | 5.11.3.0 | In Server Admin, when the default values for predefined trace loggers are updated, the trace logger will not load the new default values unless the trace loggers have been reset. |
| All | 3338590 | 5.11.3.0 | When two Federation roles running on the same host are federating two separate entities using the same icon, synchronizing custom icons fails. |
| All | 3332970 | 5.11.2.0 | The Active Directory role fails to send updates when a credential batch size exceeds 100 credentials. |
| All | 3240747 | 5.11.3.0 | After updating the Genetec™ Web App, the Web Server role displays a yellow ServerName: Installing warning message. |
| All | 3191987 | 5.11.1.0 | Exporting or printing a report with right-to-left characters fails. The characters in a word are right-to-left, but the words on the same line appear left-to-right. |
| ALPR | 1397327 | 5.11.0.0 | Accessing a hotlist that is stored on a remote server shows a Failed validating user error message. |
Known issues found in Security Center 5.10
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| Access | 3331960 | 5.10.1.0 | Deleting a cardholder belonging to an area while the Access Manager role controlling the area is offline fails, and the cardholder continues to show up in reports. |
| All | 3476403 | 5.10.4.3 | When using the Import tool, the imported cardholder picture has a larger file size in the database to match the Maximum picture file size setting. |
| All | 2646937 | 5.10.0.0 | Users are unable to link a custom field of type Date to an Active Directory attribute. |
| ALPR | 2617728 | 5.10.0.0 | The Reset parking zone inventory action fails when it is triggered by an event-to-action configuration. |
| ALPR | 2483593 | 5.10.0.0 | After connecting to a new Archiver, the devices in the ALPR Manager role do not
reconnect. Workaround: Restart the ALPR Manager role.
|
| Unification | 3061860 | 5.10.0.0 | Encrypted custom fields added in Security Center version 5.10.3 do not work in Web Client. |
| Video | 3429801 | 5.10.4.9 | A camera with a wide aspect ratio that is digitally zoomed in on a tile fails to zoom in, keeping the black bars at the top and bottom of the video feed. |
Known issues found in Security Center 5.9
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| ALPR | 2494859 | 5.9.2.0 | The Parking occupancy task in Security Desk does not run the
AutoVu™ Free-Flow Dashboard plugin. The web page opens with an HTTP Error 404.
The requested resource is not found error. Workaround: Upgrade
your Free-Flow plugin to version 9.0.1.
|
| ALPR | 2494349 | 5.9.2.0 | The Pay-by-Plate server is unreachable warning still shows when
the Free-Flow port on the ALPR Manager and the Genetec Patroller™ communication port
on the Pay-By-Plate plugin match. Workaround: Restart the Pay-by-Plate
plugin.
|
| ALPR | 2314836 | 5.9.0.0 | After upgrading to Security Center 5.9.0.0, the Performance counter does not
start automatically. Workaround:
|
| Axis | 2299488 | 5.9.0.0 | Upgrading the firmware of an Axis camera using the IPv6 address is not
supported. Workaround: Use the IPv4 address to update the
firmware.
|