Security Center 5.12.0.0 includes the following known limitations.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.
Limitations found in Security Center 5.12
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| All | 3474496 | 5.12.0.0 | When running a report with a client in backwards compatibility mode, the
warning Too many results might appear even if the results are equal
to the Maximum number of results. Workaround: None.
|
| ALPR | 3416570 | 5.12.0.0 | When configuring the Expires after hotlist attribute, the user might not
be notified if the plate expiry date exceeds the maximum expiry date. This occurs
when sharing the hotlist from a system running a Security Desk version earlier than
5.12. Workaround: None.
|
| Video | 2717462 | 5.12.0.0 | When clicking the Jump to the selected entity's configuration
page option for Privacy Protector in the Network
view task, it incorrectly brings the user to the
System task Roles view with a blank
main window. Workaround: None.
|
Limitations found in Security Center 5.11
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| Access | 3281289 | 5.11.3.0 | When a cardholder triggers an Access granted event for a nested area, an email
notification with the specific cardholder name will be sent for each parent area.
Workaround: Create and event-to-action for each
individual area. Only the cardholder group is shown in the email
notification.
|
| All | 3374371 | 5.11.3.0 | When upgrading to 5.11.3.0, internet Explorer is still listed as the default browser. |
| All | 3389768 | 5.11.3.0 | In Security Desk, the Web tile widget for dashboards does not respect the Z-axis order when using Edge WebView2. |
| All | 3338367 | 5.11.3.0 | Custom Icon synchronization through a federated system is only available if the Federation role is running Security Center 5.11.3.0 and up. |
| All | 3240607 | 5.11.3.0 | In Config Tool, the Directory Manager displays a TCP/IP Protocols must be enabled even though TCP/IP is enabled on the database server. |
| All | 3295685 | 5.11.2.0 | When running in a backward compatibility context, some Unified reports such as Bookmarks, Camera events, and Access events will not return any results. |
| ALPR | 3290762 | 5.11.2.0 | In Security Desk Reads or Hits Report, if one of the selected Units is from a Federated system, and the Federated Role version is any version in 5.11, it displays a warning message. |
| ALPR | 3295017 | 5.11.2.0 | When doing an Identical Plate Multi-vehicle report, and one or more Federated ALPR units are selected with a version below 5.12, the Report Header will display a Some data sources failed to return results error message. |
| ALPR | 3188019 | 5.11.1.0 | When the ALPR manager role is hosted on an expansion server running an older version of Security Center compared to the main server, the Thai language option for Plate Filtering is unavailable. |
| ALPR | 3190600 | 5.11.1.0 | The warning for an offline Sharp unit during a reads report is overlapped and will not display if there is an error or other warning with the query. |
| Access | 3090695 | 5.11.0.0 | When generating a report querying offline units, the error message displayed is different depending on if the unit is local or federated. |
| All | 2992581 | 5.11.0.0 | When federating a system running a version 5.8 and earlier, the Unlock for maintenance option for doors in Security Desk does not work. |
| All | 3189646 | 5.11.0.0 | When exporting a report that contains Japanese, simplified Chinese, or
traditional Chinese characters to a PDF file on a machine running a Windows OS with
a different language, the output contains invalid characters. Workaround: Manually install supplemental fonts on the machine that
exports the report. This can either be the machine running Security Desk or Config
Tool, or the machine running the Report Manager if the report is generated from an
event-to-action or scheduled task.
|
| ALPR | 3079655 | 5.11.0.0 | When performing a Unit replacement of a SharpVG3, the new unit does not
automatically reconnect after the swap. Workaround: Manually reconnect the new unit after the swap.
|
| ALPR | 3079602 | 5.11.0.0 | When adding a SharpVG3 video unit in Security Center using its IPv6 address,
the enrollment fails with a Unit creation failed: (Failed to register public
key for Sharp) error message. Workaround: Add the video unit using its IPv4 address.
|
| ALPR | 2695910 | 5.11.0.0 | The ALPR Manager role prevents adding 2 stacks of cameras from the same SharpZ3 unit. |
Limitations found in Security Center 5.10
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| Bosch | 2526049 | 5.10.4.0 | The Forensic Search report for Bosch units lists triggered events as unknown instead of with their proper event names. |
| All | 2991912 | 5.10.4.0 | Japanese systems display cardholder first and last names in reversed order in an English database. |
| All | 2992764 | 5.10.4.0 | In Security Desk, it is not possible to override the unlock schedule for federated doors running Security Center version 5.7 or 5.8. |
| All | 2985780 | 5.10.4.0 | When modifying or adding a new feature to client-only installations, inconsistencies in how information is displayed in the installer make it unclear what is already installed. |
| ALPR | 3023504 | 5.10.4.0 | The firmware version does not update to match the SharpOS and gpack version if the unit is disconnected. |
| Bosch | 2526049 | 5.10.4.0 | The Forensic search report for Bosch units lists triggered events as unknown instead of with their proper event names. |
| Web Client | 2980395 | 5.10.4.0 | When changing the Server Admin certificate on a system, Web Client SSO
authentication fails with a Signature validation failed. Unable to match
keys error. Workaround: Restart the
Genetec™ Server to apply the certificate change.
|
| All | 2981618 | 5.10.3.0 | The Media Gateway role remains offline when deactivated and reactivated from a system running an earlier major version of Security Center. |
| Access | 2965940 | 5.10.3.0 | The OK button to complete the Mobile
credential profile editor configuration is unavailable if the HID card
format entered does not match any Security Center card format. Workaround: Create a custom card format in Security Center with the HID
format number as the name.
|
| ALPR | 2991937 | 5.10.3.0 | The AutoVu™ third-party data exporter sends duplicate Sharp camera reads when the Archiver is offline. |
| Access | 2862091 | 5.10.2.0 | A federated GCS role (sharing guest) connected to a Federation™ sharing host can only get Cardholder activity reports from a local cardholder synchronized to the guest server by selecting it on the guest server. |
| Access | 2873934 | 5.10.2.0 | When in the process of creating many cardholders or groups, searching in the Cardholder management task fails with an unknown error. |
| Access | 2833422 | 5.10.2.0 | After changing a unit enrolled using a hostname to use an IP address, the unit fails to reconnect after disconnecting. |
| Access | 2715042 | 5.10.1.0 | The password recovery function in the Unit Assistant role can lock a Synergis™ Softwire unit for too many failed logon attempts if the correct password is too old in the password history. |
| All | 2822600 | 5.10.1.0 | When the entity referenced by a hot action is deleted, the invalid hot action is not deleted immediately. If someone tries to run the hot action, the displayed error message does not correspond to the real issue. |
| All | 2810617 | 5.10.1.0 | When Config Tool is not running on the server hosting the Archiver role, viewing the certification path might show that the issuer of the certificate cannot be found. |
| All | 2760607 | 5.10.1.0 | Users who create record types are not automatically granted the privileges to
access the record types they create. Workaround: An
administrator must grant them the new privileges associated with the record types
they create.
|
| All | 2715045 | 5.10.1.0 | In languages other than French, role names in Security Center should be in English. In the current release roles names have sometimes been translated. |
| All | 2654287 | 5.10.1.0 | For audio alerts used for system notifications (Alarms, Play a sound, and so on), only WAV files can be used. MP3 audio files are not supported. |
| All | 2646183 | 5.10.1.0 | When using SQL Server authentication to connect to a database, the sysadmin role is required to back up the database. |
| All | 2658620 | 5.10.1.0 | The Config Tool page cannot be displayed in the Remote configuration task. |
| All | 2586478 | 5.10.1.0 | The connection status to the main server might be displayed incorrectly on Server Admin on the expansion server if the connection is only blocked in one way, such as by firewall rules. |
| Integration | 2805964 | 5.10.1.0 | Unit passwords exported in CSV format might not open correctly in Excel. Workaround: To correctly open this type of file,
configure Excel to use commas for the separator when the locale is not English or
use Excel text-to-columns feature.
|
| Intrusion | 2767208 | 5.10.1.0 | Configuring the virtual alarm on an intrusion detection area only works if the server hosting the Intrusion Manager role is at version 5.10.0.0 or later. |
| Mercury | 2808371 | 5.10.1.0 | When replacing an old Synergis™ Cloud Link unit with a new one using the Unit replacement tool, the offline events stored on the Mercury controller that were never synced with the old unit are not synced with the new unit either. |
| Sipelia™ | 2634056 | 5.10.1.0 | In the Event-to-action dialog box in Config Tool, the same contact can be configured as both the originator (From) and destination (For) of a call event, although this event can never be triggered. |
| Video | 2803927 | 5.10.1.0 | When the Cloud Playback role cannot download a video file saved to Cloud Storage under 45 seconds (the RTSP timeout), the export times out with the error Files are missing in the source . |
| Video | 2766853 | 5.10.1.0 | Adding a camera to an Archiver with Cloud Storage activated, then deleting it within a few minutes might lead to the creation of a ghost camera named "Unknown camera". That "Unknown" ghost camera can be deleted safely. |
| Video | 2369474 | 5.10.1.0 | A user with Limit concurrent logons set to 1 cannot act as the second export user unless they first log off from their own Security Desk session. |
| Access | 2684758 | 5.10.0.0 | When a child or parent access control area with people count data is moved,
neither that area's data nor the former parent area's data is updated. Workaround: Manually remove the people from the parents
areas after moving the area.
|
| Access | 2658077 | 5.10.0.0 | When a cardholder group is synchronized to a federated system through the Global Cardholder Synchronizer, events from that group are not sent to the Federation™. |
| Access | 2657009 | 5.10.0.0 | After moving a Synergis™ Cloud Link from one Access Manager to another, the Access control unit events report shows only events from the new Access Manager if only that Synergis Cloud Link is selected. |
| Access | 2645622 | 5.10.0.0 | Global Cardholder Synchronizer role synchronization fails if the custom field or custom data type of a cardholder, cardholder group, credential, or badge template on the host system have the same name as ones on the Global Cardholder Synchronizer role server. |
| Access | 2600678 | 5.10.0.0 |
Shunt reader and Unshunt reader actions do not work when
triggered by a federated event to action. Workaround: Use the Security Desk widget to shunt or unshunt.
|
| Access | 2592497 | 5.10.0.0 | Configuring an event-to-action when a Cardholder Access Event
(Grant/Denied) from any entity occurs, it triggers as many times as cardholder
groups that cardholder belongs to. Workaround: Configure an event to action to trigger on Denied or
Granted for the specific door, instead of cardholder
grant on any entity.
|
| Access | 2579388 | 5.10.0.0 | A unit's scheduled firmware upgrades fail if its Access Manager is changed. |
| Access | 2565422 | 5.10.0.0 | When creating a mobile credential for a cardholder, if the configuration is not saved or is abandoned, the request is still sent to HID generating a mobile credential without a Security Center credential. |
| Access | 2563023 | 5.10.0.0 | When a mobile credential is deleted from Security Center, cardholder and credential info is deleted from the Mobile Credential Manager role database resulting in empty columns in the credentials list of the Credentials tab. |
| Access | 2506721 | 5.10.0.0 | When searching for a new unit to enroll, HID units are undiscoverable if they
are connected to the machine using Wi-Fi. Workaround: Disable the Wi-Fi.
|
| Access | 2497235 | 5.10.0.0 | Overriding schedules is unavailable for federated elevators. |
| Access | 2496085 | 5.10.0.0 | The Last synchronization completed value of the Global Cardholder Synchronizer role only updates when the Synchronization button is triggered manually. |
| All | 2601562 | 5.10.0.0 | Rapid changes in door lock and output state do not show across Federations. |
| All | 2595720 | 5.10.0.0 | Event-to-actions with federated outputs are not deleted when the Federation™ is
deleted. Workaround: Update the associated entity
from the System task.
|
| All | 2578784 | 5.10.0.0 | The expansion server running the Reverse Tunnel Server role must be running the same Security Center version as the Directory server. |
| ALPR | 2549833 | 5.10.0.0 | The endpoints license counter does not update when new endpoints are added to
the system. Workaround: Restart Config Tool to
refresh the counter.
|
| ALPR | 2545078 | 5.10.0.0 | If a Genetec Patroller™ sends live events and offloads, users might receive duplicated reads and hits because the exporter does not filter for duplicates. |
| HID | 2587891 | 5.10.0.0 | Too many failed login attempts locks users out of the Origo Management Portal account, but the error message is unclear forcing users to navigate to the portal for a resolution. |
| HID | 2587629 | 5.10.0.0 | When creating multiple HID mobile credentials for a cardholder, they cannot be from the same mobile keyset even if the credentials use different part numbers. |
| Video | 2628748 | 5.10.0.0 | Cloud Archives: When recording redundantly, Archivers upload all video to the cloud and there is no way to disable it. |
| Video | 2579440 | 5.10.0.0 | After an upgrade, a file's origin type does not change and remains as recorded by Archiver, even when it is recorded by the Auxiliary Archiver. |
| Video | 2529156 | 5.10.0.0 | All archive transfer operations fail when a file is missing from the
source. Workaround: Delete the missing file from
the Archive storage details task if they are permanently
lost, or select Transfer Now to use the start time after
the missing file found in the transfer group detail results.
|
| Web Client | 2647541 | 5.10.0.0 | After logging out, logging in again using OpenID protocol does not work in internet Explorer. |
| Web Client | 2586493 | 5.10.0.0 | Audio does not work when running the Genetec™ Web Player in internet Explorer 11. |
Limitations found in Security Center 5.9
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| DSC | 121718 | Plugin - DSC 4.0 | When you change the entity name of a DSC unit, the name change is not reflected
in any associated partitions and zones. Workaround: Delete and recreate the unit with a new name.
|
| Access | 2552255 | 5.9.3.0 | When running Security Desk in backwards compatibility mode, users without the
View cardholder properties privilege can still see some properties through
the Cardholder management or Visitor
management tasks. Workaround: Disable
backwards compatibility.
|
| All | 2506626 | 5.9.3.0 | Modifications to the credential links configurations from the Active Directory
role in Security Center 5.9.1.0 are invalid in the Audit
Trail report. Workaround: Upgrade to
Security Center 5.9.2.1.
|
| Digital Barriers | 2554782 | 5.9.3.0 | Failover configurations are not supported for Digital Barriers. |
| Digital Barriers | 2523917 | 5.9.3.0 | If Archiver recording is configured for a camera connected to an encoder, edge playback or trickling for that camera does not work and live video if unavailable for any other camera connected to the same encoder. |
| Digital Barriers | 2523897 | 5.9.3.0 | Archive sequences are only updated when reconnecting a unit. |
| Digital Barriers | 2523895 | 5.9.3.0 | When adding an encoder, the stream resolution is always set to the maximum and cannot be changed. |
| Digital Barriers | 2523892 | 5.9.3.0 | If a camera is added on an encoder after the encoder was added to Security
Center, it is not visible in the system. Workaround: Reconnect the camera.
|
| Digital Barriers | 2523889 | 5.9.3.0 | It is only possible to have one stream per EdgeVis Encoder at a time. |
| Video | 2552909 | 5.9.3.0 | When configuring an Archive Transfer transfer group with a time range and completing the transfer, the Archiver will always use the last transfer date as the start time. |
| All | 2498992 | 5.9.2.0 | Security Desk running in backward compatibility mode cannot connect using
Active Directory Federation Service (ADFS) passive authentication (WS-Federation
protocol). Workaround: Use ADFS active
authentication (WS-Trust protocol).
|
| All | 2488933 | 5.9.2.0 | Security Center supports only one hostname resolution. |
| Video | 2385733 | 5.9.2.0 | The Limit archive viewing setting is not respected when a Security Center 5.6 system connects in backwards compatibility to Security Center 5.9.0.0. |
| Access | 2363365 | 5.9.1.0 | You cannot move an access control unit from an Access Manager to a failover Access Manager server running an older Security Center version. |
| Access | 1154929 | 5.9.1.0 | HID Hardware Zone: If a zone is configured using the AND operator, and the zone state changes from active to trouble, an additional Zone normalevent is created at the same time. |
| Access | 1092930 | 5.9.1.0 | Modifications you make to the Online Access Rule custom field value are not
immediately synced to the HID unit. If the unit is configured to sync on a schedule,
this limitation does not apply. Workaround: Trigger a
manual sync.
|
| ALPR | 2433119 | 5.9.1.0 | If an error occurs while saving an image, the License Plate Manager role goes into a warning state. The warning is removed when a read or hit from the associated ALPR unit is saved. |
| ALPR | 2353978 | 5.9.1.0 | When filtering by Valid status in the Parking Sessions task, results are displayed for Complete status as well. |
| Bosch | 2189672 | 5.9.1.0 | When using a Bosch Decoder, you cannot see the stream in a Security Desk monitoring tile. |
| Dallmeier | 2045774 | 5.9.1.0 | Dallmeier cameras might not display the real play speed in Security Desk Monitoring tiles. |
| Hanwha | 2442089 | 5.9.1.0 | Hanwha TNB-9000 camera cannot use more than 3 streams, including the edge recording profile. |
| Hanwha | 2438411 | 5.9.1.0 | If a Hanwha unit H.264 stream has a resolution higher than 4K, the GPU cannot decode the video and the decoding defaults to CPU. |
| Hanwha | 2417471 | 5.9.1.0 | Security Center returns an error when updating the password for a Hanwha unit if the password does not respect the character sequence and repetition policy of the unit. |
| Hanwha | 2415778 | 5.9.1.0 | Hanwha units cannot establish additional video streams if the new stream is using a profile not currently used by the already established streams. |
| Hanwha | 2342542 | 5.9.1.0 | Fewer video streams are available in Security Center if the camera was previously added using ONVIF. |
| Hanwha | 2156451 | 5.9.1.0 | The wrong Object event shows in Security Desk for Hanwha Sunapi units. |
| Hanwha | 2141046 | 5.9.1.0 | Hardware motion detection is unavailable for Hanwha Sunapi units version 2.5.2 and earlier. |
| ONVIF | 2434220 | 5.9.1.0 | ONVIF units that use username token authentication must be synchronized with the Archiver's time to change password from the Unit Assistant role. |
| Video | 2320161 | 5.9.1.0 | The QuickSync decoder cannot render interlaced streams, leading to video jumps during playback. |
| Video | 80828 | 5.9.1.0 | Some devices only support the standard NTP port, 123. Problematic devices issue the following warning: Invalid configuration in unit - Unable to set NTP settings. |
| Access | 2296444 | 5.9.0.0 | When moving a Mercury interface module from one access control unit to another, and when each unit is under a different Access Manager in a different partition, the data synchronized to the Mercury interface does not update until the new unit's Access Manager is restarted. |
| Access | 2157706 | 5.9.0.0 | In Config Tool, if the Access denied event is configured with the door
as the source entity, the event-to-action will not trigger if the credential was
stolen, lost, inactive, or expired. Workaround: Configure an event-to-action for Access denied from a cardholder for a
door.
|
| All | 2302207 | 5.9.0.0 | If SQL CE 4.0 is not installed when upgrading from Security Center 5.7 SR2 or older to 5.9.0.0, old health events that are not carried over to the Health Monitor database are unavailable after the upgrade. |
| All | 2142010 | 5.9.0.0 | When using SQL AlwaysOn, database hardening entries in the Security Score widget only evaluate the connected server. |
| ALPR | 780319 | 5.9.0.0 | If the delta permit file cannot be generated, Genetec Patroller™ does not have the latest version of the permit. |
| Bosch | 2314915 | 5.9.0.0 | The VRM integration does not work if: the Bosch extension is configured to use HTTP; the camera has a firmware higher than 6.43; and the VRM firmware is lower than 3.82. |
| Dallmeier | 2029161 | 5.9.0.0 | When you select a sequence to play back in Security Desk, the time displayed is the actual time of the system, not the time the sequence recorded. |
| Intrusion | 2283599 | 5.9.0.0 | Removing a camera from an intrusion detection area will not remove the camera from its inputs in that area. |
| Panasonic | 2322567 | 5.9.0.0 | When changing the input pin state, the unit must be rebooted after the modification are applied. |
| Video | 2315712 | 5.9.0.0 | When privacy protection is enabled on video streams, audio is out of sync. |
| Video | 2242684 | 5.9.0.0 | The Archiver must have permission to delete folders in the archive storage drive. If not, the Archiver creates empty folders you cannot delete as part of its periodic permission validation routine. |
| Video | 2240815 | 5.9.0.0 | When sharing a microphone and using secure communication, you must log off and log on to Security Desk to hear the shared audio. |
| Video | 2142877 | 5.9.0.0 | When multiple ArchiverAgent processes run on the same machine, the performance counter only monitors one of the processes. |