Resolved issues in Security Center 5.13.0.1 - The following issues are resolved in Security Center 5.13.0.1. - Security Center 5.13.0.1

Security Center Release Notes 5.13.0.1

Product
Security Center
Version
5.13
Release
5.13.0.1
ft:locale
en-US
Last updated
2025-01-20

The following issues are resolved in Security Center 5.13.0.1.

Solution/Unit Issue Description
Access 4369222 When you enroll a Synergis IX controller in a Streamvault™ appliance, the intrusion detection unit is enrolled under the first available Intrusion Manager role, which might not be the correct one.
Access 4273382 Access Manager role startup is slower if there’s more than one Access Manager in the system.
Access 4221740 In the Config Tool MIFARE DESFire task, when you set the following configuration settings, the card isn't accepted and you are denied access:
  • UID retrieval key is enabled.
  • Diversified toggle is set to ON.
Access 4160137 The report generated with the Cardholder configuration task using filters doesn't match the results of the same report when exported through automation.
All 4386583 In Security Center, when a non-admin user generates an Alarm report, some results are missing from the report.
All 4370684 In the Config Tool, a user can’t see a specific custom field in the Audit trails report, even though they belong to a user group that has access to that custom field.
All 4369826 When an event with a latitude or longitude containing an invalid value is raised, any event-to-action configured to trigger an alarm fails on a federated system.
All 4369681 When filtering an event in the Config Tool Area view task, you can't turn the filter on or off if an entity name is too long.
All 4355539 In the Config Tool Activity trails report, the Initiator application version column doesn’t display the correct information.
All 4305703 When the SMTP server takes too long to respond, the Directory restarts. If the SMTP remains unresponsive, the Directory gets stuck in a restart loop.
All 4304904 In the Config Tool System task, when you create a custom data type with one blank value and one text value, you can't save a blank value for any custom field that uses it.
All 4304874 If you named your Directory database with a SQL keyword, the restoration fails during a Directory database failover.
All 4292140 In Security Center, you’re unable to perform an Audit trails report if the following conditions are met:
  • If you’re running a Security Desk of an earlier version than the connected Security Center.
  • If you activated Event filtering in the General Settings page in Config Tool.
All 4252448 A user experiences insufficient privileges when combining user and workstation access rights and privileges, even though all permissions are granted.
All 4252173 The Audit trails report doesn't display the old and new schedules or the enable and disable changes for event-to-actions, making it difficult to track modifications.
All 4223579 When federating a plugin with a custom icon, and enabling custom icon federation, the icon for the Federation™ role is overwritten with the custom icon for the federated plugin.
All 4223435 In Security Center, when removing trace loggers from the Server Admin, you can't sign in and the Directory server might not work as expected.
All 4221737 In Security Center, the Synchronization failed and Synchronization recovered health events for access control units aren’t included in the Health reports.
All 4221108 When updating workstation access rights in a setup with failover, if the user under this workstation configuration connects to a failover directory afterward, the access rights isn't updated properly.
All 4208511 Config Tool freezes when a non-admin user tries to open the Advanced settings page in the System task.
All 4131682 Security Center doesn’t support certificates using the Elliptic Curve Digital Signature Algorithm (ECDSA).
All 4096766 In the Security Desk Alarm monitoring task, occasionally you can acknowledge an alarm on a federated server even if the alarm is still active in the local system. If you acknowledge the alarm in the federated server, you can no longer acknowledge it in the local system.
Video 4370076 In the Config Tool Video task, the Save button might be grayed out in the Transfer group properties dialog box for transfers of type "Retrieved from edge".
Video 4368791 In the Security Desk Archives task, frame rates drop and images freeze when you zoom in on a video file recorded by an 8K camera.
Video 4356130 When launching Security Desk and then enabling Connect to keyboard automatically on logon in the Peripherals page, the following error message is displayed: An unhandled exception occurred. Afterward, you can't use the AXIS T8312 Keypad and the AXIS T8313 Jog Dial.
Video 4356100 In Security Center, live or playback video streams often fail to load. When they do load, the video slows down due to a memory leak in the Redirector process.
Video 4355922 The ArchiverAgent process might crash because of increased memory usage.
Video 4355184 You can't play back a federated camera even with the proper privilege.
Video 4355018 In the Security Desk Monitoring task, the synchronous playback sometimes shows the following message even when there are continuous recordings: No recorded video at this time.
Video 4339814 In Security Desk, after locking a camera's PTZ controls, the controls unlock after 1 second.
Video 4339792 The ArchiverAgent process might crash if the computer running Security Center loses its network connection.
Video 4338340 In the Config Tool Video task, when deleting many video entities, the Archiver loses connection to the Media Router.
Video 4304753 When you set managed retention for an Archiver, the events are deleted past the retention period or the oldest protected file. If protected files are several years old, the number of events could take up too much space in the database.
Video 4292165 Video streaming using Axis and Bosch extensions isn’t available because of a communication problem between the Archiver and the video unit control processes.
Video 4290896 In the Security Desk Archive storage details task, when you protect or unprotect a file, the action also applies to its duplicate on another Archiver.
Video 4223696 In the Config Tool Video task, duplicate archive transfers are failing with the following error message: Files missing in the source.
Video 4223354 In the Config Tool Video task, the Archiver might disconnect because of a memory leak in the SQL connection tester. The Archiver displays the following error message: Database connection lost.
Video 4222166 The Archiver might get stuck in an infinite loop trying to add an entity to the directory. As a result, the Archiver restarts continuously preventing camera live streams in Config Tool and Security Desk.
Video 4194863 The Hardware Management service's integrated GPU monitoring feature sometimes causes Security Desk to freeze or hang.
Video 4164542 After improper shutdown of the Media Gateway agent, the following message might be displayed for the Media Gateway role: Agent failed to start on server.
Video 4163820 After running a Directory database failover configured with SQL AlwaysOn mode, Archiver roles appear yellow and display the following message: Media Router connection lost on server.
Video 4160375 In Config Tool, updating the PTZ lock value sometimes takes longer than expected. This delay might cause the new lock value to be ignored and the old configured value to be used instead.
Video 4160167 When a Wearable Camera Manager role and one of its linked Archiver roles are restarted simultaneously, conversions for wearable camera uploads aren't launched for that Archiver. As a result, video files are uploaded, but can’t be played.
Video 4122525 The ArchiverAgent process crashes randomly and the Archiver restarts. This causes cameras to drop offline and stop recording video.
Web App 4237673 The Genetec Web App frequently restarts when:
  • The WebApp role has a custom port set that differs from the server secure port.
  • The role has Use the default secure HTTP port of the server setting enabled.