Security Center 5.13.3.0 includes the following known issues.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.
Known issues found in Security Center 5.13
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| Access | 5014896 | 5.13.3.0 | After upgrading to Security Center 5.13.3.0, the Mercury devices in Mercury MR direct integrations that were linked to doors, elevators, zones, and event-to-actions are unlinked. |
| Access | 4826375 | 5.13.3.0 | When running reports in Security Desk, custom fields for visitors display no values when visitors are checked out. |
| Access | 4807127 | 5.13.3.0 | If you remove all cardholders from a group, the downstream controllers might not sync immediately. This can cause incorrect access decisions. |
| Access | 4752212 | 5.13.3.0 | When the Synergis™ Cloud Link unit in ACaaS is offline, the reason for Access denied events in elevators may be displayed incorrectly. |
| Access | 3374967 | 5.13.0.0 | The Use strong passwords on access control units entry
in the Security score widget isn’t updated live when the
password of the diagnostic service account is changed in the Synergis™ unit's
portal. Workaround: Restart the Synergis unit to display the correct
security score.
|
| All | 4857287 | 5.13.3.0 | In some cases, when you select 31 as a valid value in a Security Center date picker field, the value reverts to 30. |
| All | 4857270 | 5.13.3.0 | In the ALPR task in Config Tool, Esri maps don’t load when
you create and edit permit restrictions and overtime rules. Workaround: In the Map Manager role, set a map other
than Esri as the default.
|
| All | 4824645 | 5.13.3.0 | When a Security Desk user switches from the Patroller tracking task to another tab and then switches back, the cameras associated with the map sometimes disappear. |
| All | 4823651 | 5.13.3.0 | Automatic user deactivation settings based on inactivity aren’t correctly applied to users logging on to Security Center with Genetec™ Web App, Web Client, or Genetec™ Mobile. |
| All | 4807146 | 5.13.3.0 | After upgrading to Security Center 5.13.2.1, users can't log on to the Genetec™ Web App and a black screen is displayed. |
| All | 4801641 | 5.13.3.0 | Each time a Security Desk user switches from the Patroller tracking task to another tab and then switches back, the map view zooms in. |
| All | 4787462 | 5.13.3.0 | Genetec™ Web App users can’t change their passwords if they don’t have the Log on using the SDK privilege. |
| All | 4774139 | 5.13.3.0 | A Security Center expansion server sometimes can’t reconnect to a failover
server that has been promoted as the main Directory server. Workaround: Restart the Genetec™ Server service on the expansion server that can’t
connect to the new main Directory server.
|
| All | 4470698 | 5.13.2.0 | In the Config Tool User management task, when you assign a
privilege to a user on a specific partition, and then switch to the Access
rights page, it appears as though you added access rights to the
user. Workaround: After logging off and then back on to Config Tool, the
access rights go back to normal.
|
| All | 4517593 | 5.13.1.0 | When federating to systems with an older Security Center version, the
Federation role takes longer to connect, which may delay other federations from
connecting. Workaround: Isolate the Federation role
by hosting it on an expansion server running the same major version of Security
Center.
|
| ALPR | 4805829 | 5.13.3.0 | If you save any ALPR Manager settings in Config Tool before the Cloudrunner module connects, all cameras are unselected. |
| ALPR | 4708026 | 5.13.2.2 | Switching tabs on the Patroller tracking task causes Security Desk to fail when the Map Manager role is connected to the Esri ArcGIS map provider. This results in an unhandled exception error message. |
| Video | 4824232 | 5.13.3.0 | The GenetecVideoUnitControl32.exe process consumes excessive CPU and memory resources. |
| Video | 4822432 | 5.13.3.0 | Genetec™ Web App users can’t view live or archived video from AV1 cameras. Workaround: Use the Genetec™ Technical Assistance Portal
or the Genetec™ Update Service to upgrade to Web App version 25.5.2 or later
(requires hardware acceleration).
|
| Video | 4774199 | 5.13.3.0 | Genetec™ Web App and Web Client users can’t stream live video from AutoVu™ SharpV context cameras. A black screen is displayed with no error message. |
| Video | 4773641 | 5.13.3.0 | In the Security Desk Monitoring task, you can’t view live
video on cameras streaming with the MPEG-4 codec when the network is configured to
use Unicast UDP. The video is distorted, or the stream is stuck in the
Decoding stream state. Workaround: Use a different codec or configure the network to use Unicast
TCP.
|
| Video | 4772275 | 5.13.3.0 | In Config Tool, the Archiver role goes offline when transferring edge recordings to the Security Center archives folder. |
| Video | 4664568 | 5.13.3.0 | When you use the Copy configuration tool to copy an Axis camera's Network settings to another camera, it incorrectly turns on the Large RTP packets option on the other camera. |
| Video | 4664557 | 5.13.3.0 | In Security Desk, when you generate a report in the Camera events task and select Unit connected or Unit lost from the list of events, the report returns no data on those events. |
Known issues found in Security Center 5.12
| Solution/Unit | Issue | First reported in | Description |
|---|---|---|---|
| All | 3474483 | 5.12.0.0 | Federation user passwords aren't limited to 32 characters like local user passwords. |
| ALPR | 3428707 | 5.12.0.0 | Live reads edited by a Genetec Patroller™ do not show as being edited, and are not logged in the database. |
Known issues found in Security Center 5.11
No known issues that were found in Security Center 5.11 are included in 5.13.3.0.
Known issues found in Security Center 5.10
No known issues that were found in Security Center 5.10 are included in 5.13.3.0.