The following issues are resolved in Security Center 5.13.3.2.
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 5032727 | When you enroll and print an existing credential in a single step when assigning it to a cardholder, the credential’s information is not included when you print the badge with an Evolis Primacy 2 printer. |
| Access | 5031825 | On Security Center systems with many partitions, Config Tool and Security Desk can briefly freeze when you select a door from an entity tree. |
| Access | 5031388 | When a threat level is defined for an area, and the action Temporarily override unlock schedules or Unlock area perimeter doors explicitly is selected, readerless doors in that area remain locked when the threat level is activated in Security Desk. |
| Access | 5014896 | After upgrading to Security Center 5.13.3.0 or 5.13.3.1, the Mercury devices in Mercury MR direct integrations that were linked to doors, elevators, zones, and event-to-actions are unlinked. |
| Access | 5014726 | When a non-administrator user checks in a returning visitor in the Visitor management task, the visitor’s archived picture is not displayed automatically and must be added manually. |
| Access | 5014721 | In Security Desk reports, pictures of visitors who are checked out are not displayed to non-administrator users. |
| All | 5032256 | Security Desk doesn’t open in full screen mode on workstations where it is configured to do so. |
| All | 5032013 | In Config Tool, creating a new Web-based SDK role with the Use SSL Connection setting turned on (default) results in a connection error. |
| All | 5027152 | Maps with many objects may unexpectedly shut down Config Tool or Security Desk. Windows Event Viewer shows GDIObjectLeak in the logs. |
| All | 5015671 | Viewing access rights is slow on complex Security Center systems with many partitions. |
| All | 4999364 | Invalid characters in the Archiver role name prevent you from making changes in the Archiver's Resources tab. |
| All | 4960635 | Under certain conditions, Security Desk users can only forcibly acknowledge an alarm that was triggered by an automation. |
| All | 4938215 | When adding a plugin within a partition, executing a hot action as a non-administrator fails. |
| All | 4910345 | Exporting video sequences from Security Desk consumes excessive memory, causing Security Desk to freeze. |
| All | 4901840 | Maps displayed in Security Desk do not use the zoom level configured for those maps in Config Tool. |
| All | 4824598 | In Config Tool, if the Zone Manager role has the Keep events field on the Properties page set to Indefinitely, the role crashes during its hourly scheduled cleanup. |
| All | 4898260 | After deploying the Unit Assistant role, updating a video unit's certificate causes an unexpected failure. |
| ALPR | 5012430 | Hotlists exceeding 2 GB can't be imported into Genetec Patroller™. |
| ALPR | 4806111 | When two vehicles that share a parking permit enter the same parking zone, the second vehicle doesn't generate a Shared permit hit, and it isn’t flagged as a violation in the Parking sessions task. |
| ALPR | 4752473 | In the Hits task, using the Search conditions filter to search for speeds greater than 0 results in an unknown error. |
| Video | 5037488 | An unexpected deadlock results in high memory usage in the Auxiliary Archiver, preventing video playback. |
| Video | 5036544 | In the Monitoring task, loading a camera stream in a monitoring tile sometimes displays a black screen instead of the correct stream. |
| Video | 5032082 | When using the Copy configuration tool for camera entities, the destination camera's bit rate defaults to the maximum value. |
| Video | 5031740 | In the Monitoring task, switching between live and playback video modes on an offline video unit causes it to become unreachable. |
| Video | 5015554 | In the Web App or Security Desk, selecting a live stream may display the live stream of the wrong camera. |
| Video | 5014707 | In the Wearable Camera Manager role, the Custom settings option is missing from the Recording settings tab. |
| Video | 5014158 | In the Genetec Web App, video playback streams are stored in memory after switching to live playback, causing high memory usage from the Media Gateway role and increased load times. |
| Video | 5013246 | After installing a new hotfix, Security Desk becomes unresponsive when a large number of monitoring tiles are populated. |
| Video | 4999029 | In Security Desk, certain cameras become unresponsive if a related Block camera event is deleted from the database while an upcoming Unblock camera event still exists. |
| Video | 4999042 | Video incidents recorded on a ghost camera cannot be played back from the Incidents task. |
| Video | 4998998 | Adding or deleting cameras from an incident report that contains a ghost camera causes Security Desk to become unresponsive. |
| Video | 4942924 | After exporting HEVC video from a camera using edge recording, blank frames appear near the start or end of playback in Security Desk. |
| Video | 4666843 | Video exported from Security Desk may have gaps in the timeline if the video is encrypted (at rest), or if privacy protection or watermarking features are enabled. |
| Video | 4872815 | An unexpected deadlock leads to high memory usage in the Auxiliary Archiver, preventing video playback. |
| Video | 4858589 | After updating the unit's firmware, Config Tool still displays the previous version. |