Security Center 5.14.1.0 includes the following known limitations.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.
Limitations found in Security Center 5.14
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 5398314 | After a factory reset on an access control unit running Synergis Softwire, you must manually synchronize the unit from its Synchronization page in Config Tool. |
| Access | 4501132 | Credential re-encoding can fail on an Evolis Primacy 2 printer if the Format card option is enabled in the Badge configuration section of the MIFARE DESFire configuration task. |
| All | 4900236 | The Genetec™ Web App doesn't display the Standard Operating Procedure widget on the Incident monitoring page. |
| All | 4666281 | Disabled event-to-actions with entities managed by roles running Security Center 5.11 or earlier still get triggered on later Security Center versions. |
| All | 4498951 | In Config Tool, the Record updated event is not available as a trigger for automations. |
| All | 4470698 | In the Config Tool User management task, when you assign a
privilege to a user on a specific partition, and then switch to the Access
rights page, it appears as though you added access rights to the
user. Workaround: After logging off and then back on to Config Tool, the
access rights go back to normal.
|
| ALPR | 5032934 | After upgrading to Security Center 5.14.0.0, digital signatures display
Unknown in the Reads, the
Hits, and the Monitoring tasks. Workaround: Restart the ALPR Manager role.
|
| ALPR | 5031815 | In Security Desk, hits from a federated hotlist appear in the Generated a hit column in a Reads report on the host system, even though the user does not have access to the federated hotlist. |
| ALPR | 4899760 | In the Activity trails task report, selecting a system entity from the Areas filter excludes events for entities that can't be associated with areas (for example, hotlists, permits, and ALPR Matcher roles). |
| ALPR | 4858619 | After upgrading to Security Center 5.14.0.0, if Patroller is configured to encrypt offloaded data, the offload fails until the ALPR Manager role is restarted. |
| ALPR | 3428707 | Live reads edited by a Genetec Patroller™ do not show as being edited, and are not logged in the database. |
| Video | 4028816 | When performing quick search on a fisheye camera in Security Desk, the video image can’t be dewarped and doesn’t show the correct zoom level unless the camera’s Lens type is set to Normal. |
Limitations found in Security Center 5.13
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 4633610 | If a credential or access rule is deleted from the system, details about the deleted entity are missing when you run an Access rights history report in the Cardholder management task. For non-admin users, the name of the deleted entity is displayed as Unavailable information. |
| Access | 4194937 | On a Federation™ host system running Security Center 5.13, visitors are not synchronized to the host if federated systems are running Security Center 5.11 or earlier. |
| Access | 4194850 | The process times out when you use a Secure Key Bundle (SKB) card to download
keys on an older STid desktop reader with recent firmware. As a result, you receive
a Reader SKB: Miserable Failure message. Workaround: Increase the STid reader’s timeout using third-party software such
as SESPro or SECard.
|
| Access | 4403196 | To shunt an input from the Peripherals page of the access control unit in Config Tool, you need the Modify access control unit properties privilege. |
| Access | 4401543 | When a PIN credential is created or modified through the Global Cardholder Synchronizer role, its length must be equal to or greater than the highest minimum PIN length required by the sharing host and all sharing guest systems. If the PIN is too short, it will be deleted from the global partition. |
| Access | 4208410 | When a Global Cardholder Synchronizer (GCS) role is created between two systems that are already running OSS, there’s a problem with duplicate custom fields that prevents the GCS role from synchronizing. |
| Access | 4368242 | In Security Center, once an OSS credential is blacklisted, it can't be removed from the blacklist until the expiration date is reached. |
| Access | 4081537 | When a Security Center 5.12 or earlier system federates a 5.13.0.0 OSS system, the OSS events are incorrectly labeled. |
| Access | 4082865 | To encode MIFARE DESFire configurations using automatic entry with STid readers
in Security Desk, both Security Desk and the Directory must be running the same
version. Workaround: Either downgrade the Directory
or upgrade Security Desk.
|
| Access | 4065161 | If an OSS Standard Offline lock and the Synergis Cloud Link unit or Security Desk are in different time zones, event timestamps in Security Center are inaccurate or unsaved due to incorrect time zone assumptions. |
| Access | 4029605 | When upgrading an OSS system to version 5.13, the Offline toggle function is incorrectly enabled for all cardholders that have a trigger code enabled, even if their credential isn't OSS Standard Offline. |
| All | 4516992 | When using the Monitoring task to display a Mission Control incident, replacing the incident displayed in a tile with another entity, such as by drag-and-drop, removes the incident details from the controls panel. |
| All | 4160902 | In Security Center 5.12.2.0 or later, fields added to emails in event-to-actions aren’t populated with the corresponding data if the recipient doesn’t have access to the entity. |
| ALPR | 4807547 | In Config Tool, when you use an event-to-action or automation to send ALPR
images in an email, the images are attached as thumbprints and might be too small
for the recipient to see clearly. Workaround: In
Security Desk, use the Reads task to generate a report, then
export it in CSV or Excel format with the Export full resolution
images checkbox selected.
|
| ALPR | 4587060 | Operators on Security Desk 5.13.0.0 and earlier can’t use the Hotlist and permit editor task to update hotlists associated with the ALPR Matcher role. Hotlist edits are not saved. |
| ALPR | 4500336 | Hotlist import settings do not support gMSA credentials due to a mandatory password field, preventing configuration save. |
| ALPR | 4340455 | The Genetec Cloudrunner™ integration export might not connect and send data to the Cloudrunner tenant unless the network administrator unblocks outgoing network ports 5671 and 5672. |
| ALPR | 4277356 | To send edited reads live to Genetec Cloudrunner, the Editing a read creates a copy of the original read setting in the Config Tool ALPR task must be enabled. |
| ALPR | 3922286 | Past read matching will only generate a hit on federated units selected during federated reads matching. It won’t generate hits if the units were chosen after the specified period or if the Federation was offline. |
| ALPR | 2483593 | After connecting to a new Archiver, the devices in the ALPR Manager role don’t
reconnect. Workaround: Restart the ALPR Manager
role.
|
| ALPR | 3836784 | In the ALPR Matcher, date and time attributes for a hotlist are always converted in UTC based on the user's time zone. |
| ALPR | 3820983 | In Config Tool, when you use the Copy configuration tool to copy a hotlist
entity, the file Path setting isn’t copied. Workaround: Import the setting for the hotlist
Path category.
|
| HID | 3400929 | HID VertX: When a valid card is presented at a door in Card and PIN mode without entering the PIN, no Access denied: Card and PIN timeout event is generated in the Monitoring task. |
| Web App | 4066835 | The Web App Server role hosted on a backward expansion server connected to a 5.13.0.0 or later Directory doesn't start, and no error message is displayed when this occurs. |
Limitations found in Security Center 5.12
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 3752217 | You can update an OSS card with the data from a cardholder that the card isn’t assigned to. |
| Access | 3729961 | In Security Center, if you have a 5.12.2.0 Directory and a Client with an earlier version, the Security Desk Hardware inventory report displays Unavailable for the Reader encryption status. |
| Access | 3525059 | Turnstiles configured with the delegation mode don’t display the visitor in the Visitor host column in both the Visitor activities and Visit details tasks in Security Desk. |
| Access | 3468272 | When deleting an archived visitor, the cardholder information is still cached
in Security Desk and the information is shown in reports. Workaround: Sign out and then sign back in.
|
| All | 1925181 | When you restart Genetec™ Server on the server hosting the Federation™ role, you don’t receive the Connection to camera stopped by user event for federated cameras. |
| All | 3513510 | If an alarm is acknowledged while generating an Alarm report with no query filters applied, a timeout might occur with an Export has failed error message. |
| All | 3775035 | If you run a task report that has as many results as the maximum result count configured in Security Center, a warning message states that there are too many results. This happens when using Security Center version 5.11.3.0 and earlier with a 5.12 version of Active Directory. |
| All | 3474496 | When running a report with a client in backwards compatibility mode, the warning Too many results might appear even if the results are equal to the specified maximum number of results. |
| All | 3338757 | In Server Admin, when the default values for predefined trace loggers are updated, the trace logger doesn’t load the new default values unless the trace loggers have been reset. |
| ALPR | 3839570 | In Config Tool, for the ALPR Manager role, a mobile unit could appear more than once in the AutoVu™ Plate Finder properties. The duplication is because the DeviceID for the mobile unit isn’t associated to the phone's serial number. |
| ALPR | 3468530 | When you change the IP address or LPM port on a SharpV Gen 3 camera that uses the SSH port, you have to manually reconnect the ALPR unit in Config Tool. |
| ALPR | 3416570 | When configuring the Expires after hotlist attribute, the user might not be notified if the plate expiry date exceeds the maximum expiry date. This occurs when sharing the hotlist from a system running a Security Desk version earlier than 5.12. |
| Video | 2717462 | When clicking the Jump to the selected entity's configuration page option for KiwiVision™ Privacy Protector in the Network view task, it incorrectly brings the user to the System task Roles view with a blank main window. |
Limitations found in Security Center 5.11
| Solution/Unit | Issue | Description |
|---|---|---|
| Access | 3281289 | When a cardholder triggers an Access granted event for a nested area, an
email notification with the specific cardholder name is sent for each parent
area. Workaround: Create an event-to-action for
each individual area. Only the cardholder group is shown in the email
notification.
|
| Access | 3090695 | When generating a report that queries offline units, the error message displayed is different depending on whether the unit is local or federated. |
| All | 3389768 | In Security Desk, the Web tile widget for dashboards doesn’t respect the Z-axis order when using Edge WebView2. |
| All | 3374371 | When upgrading to 5.11.3.0, Internet Explorer is still listed as the default browser. |
| All | 3338367 | Custom Icon synchronization through a federated system is only available if the Federation role is running Security Center 5.11.3.0 and up. |
| All | 3240607 | In Config Tool, the Directory Manager displays a TCP/IP Protocols must be enabled even though TCP/IP is enabled on the database server. |
| All | 3295685 | When running in a backward compatibility context, some Unified reports such as Bookmarks, Camera events, and Access events don’t return any results. |
| All | 2992581 | When federating a system that runs version 5.8 or earlier, the Unlock for maintenance option for doors in Security Desk doesn’t work. |
| ALPR | 3290762 | In Security Desk Reads or Hits reports, if one of the selected units is from a federated system, and the Federated role version is any version in 5.11, it displays a warning message. |
| ALPR | 3188019 | When the ALPR Manager role is hosted on an expansion server running an older version of Security Center compared to the main server, the Thai language option for Plate Filtering is unavailable. |
| ALPR | 3190600 | The warning for an offline Sharp unit during a reads report is overlapped and won’t display if there’s an error or other warning with the query. |
| ALPR | 2695910 | The ALPR Manager role prevents adding 2 stacks of cameras from the same SharpZ3 unit. |
| Unification | 3061860 | Encrypted custom fields added in Security Center version 5.10.3 don’t work in Web Client. |