Known issues in Security Center 5.7 SR2 - Security Center 5.7 SR2

Security Center Release Notes 5.7 SR2

Applies to
Security Center 5.7 SR2
Last updated
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Release notes
English (United States)
Security Center

Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.

Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and model.

For a list of supported hardware known issues and limitations in Security Center 5.7 SR2, see the GTAP Known Issues page. You’ll need a username and password to log on to GTAP.

IMPORTANT: To migrate from Omnicast™ to Security Center, you must use a new migration path with the Omnicast™ Migration tool.
Use the following migration path:
  1. Migrate from Omnicast™ 4.8 SR8 to Security Center 5.5 SR5 CU15 using the Omnicast™ Migration tool.
  2. Upgrade from Security Center 5.5 SR5 CU15 to a subsequent version of Security Center.
Solution or unit Issue Description
Access 1651231 When the visitor escort rule is enforced and the reader is offline, in Security Desk, an offline Access granted event is only reported for the host, and not for the visitor, even though both host and visitor were granted access.
Access 1634525 Synergis™ Cloud Link: In the Config Tool Hardware inventory task, after a firmware upgrade from 10.5 to 10.7, the upgrade status is displayed as Failed, even though the upgrade was successful.
Access 1599169 In the Visitor management task, when checking in a returning visitor, the visitor host from the visitor's previous check-in is saved, even though you selected a different visitor host for the current check-in.
Access 1577169 In the Visitor management task, if a visitor is checked in using two hosts, during the next visitor check-in, only one host from the previous check-in is pre-selected. The warning Selected host is already part of a two-host delegation is displayed.
Workaround: Assign a second host manually.
Access 1191407 When you generate a report in the Cardholder Management task that includes Activation date or Expiration date, the report results only include cardholders. The report should also include credentials, which also include activation and expiration dates.
Access 1179892 Global Cardholder Synchronizer (GCS): Because only administrators have administrative rights over partitions, non-administrator users who are working on a remote server cannot use the GCS properly.
Workaround: Use an administrator account with full privileges from the host server to configure the GCS role. Do not give the admin account password to the users on the remote site.
Access 1113223 When a cardholder badges their credential on a reader inside an area, the cardholder is included in the people count of the area and the Area presence report, but not in the Time and attendance report.
Access 1067500 If an area is configured with interlock, and one of the doors has an unlock schedule, you receive an Interlock configuration error message even though the configuration is valid.
Access 1010579 Advanced settings for returning visitors are not saved in the Visitor management task.
Access 784592 If a cardholder enters an area, and then their card is swiped outside of the area, they are still considered inside that area in the Time and attendance report.
NOTE: Make sure that the area is fully secured, meaning that people cannot enter or exit the area without swiping their card.
Access 365646 Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials randomly disappears, such as after the Access Manager restarts.
Access 150069 Active Directory: When you are importing credentials from an Active Directory, only the last credential format that is mapped is used.
All 1716732 Non-admin users with the Add users privilege might not be able to grant partition access to users they create if they themselves do not have access to all partitions in a given hierarchy.
All 1709027 The Health statistics report query might time out if the database of the Health monitor role is too large, and there are too many health events to be queried (hundreds of thousands).
Workaround: Reduce the number of results by filtering by Event timestamp.
All 1700130 If the GenetecUtility32.exe process crashes while you are receiving health events, some of the events might be lost.
All 1543104 When a value of a custom data type is renamed, that value is reset to the custom field's default value.
All 1523522 When a Security Center Federation™ role is in maintenance mode, its child entities cannot be set to maintenance mode, causing inaccurate health statistics for those entities.
All 1142954 When using the Motion search task to query for motion events, the query returns results that include a lower motion percentage level than what was configured in the query.
All 1107130 In the Config Tool System task, when selecting the export format for Scheduled tasks, "PDF" is listed twice.
All 998171 Removing a feature from Config Tool does not remove it from Web Client.
All 781950 Maps: When you are viewing federated maps in Security Desk, KML layers are not displayed.
All 370163 In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.
All 259409 Security Desk: Reports that cannot be filtered by Custom Fields are Access control unit events, Access rule configuration, Camera configuration, and I/O configuration.
All 235098 When a lot of alarms are triggered on the system, the alarm count reported in Security Desk might not be accurate.
Workaround: Log off and on again to see the correct alarm count.
All 234363 Macros: If a macro has errors, and you change tabs, it is rolled back to the last error free version.
Bosch 1714731 Bosch: When two H.265 streams are configured at 60fps, if you change the video mode to 1:1080p 2:1080p, while they are streaming, the H.265-2 video stream stops and never restarts.
Workaround: Use a different video mode, or make sure one of the H.265 streams and fps setting lower than 60.
Bosch 1601508 In Config Tool, if motion detection is disabled on a Bosch unit, when you reconnect the unit, on the unit's web page, motion detection (VCA) is still enabled, causing unnecessary motion traffic between the unit and the Archiver, and CPU usage on the unit.
Workaround: Manually disable VCA from the unit's web page.
Bosch 1457390 Bosch: For the video sequence list from the camera to be available in Security Desk, edge recording must be active on the camera's web page.
Workaround: Enable edge recording on the camera:
  1. On the camera's web page, navigate to Configuration > Recording > Storage Management.
  2. In Recording Media > Managed storage media, make sure the Rec.1 or Rec.2 check box is selected to activate the recording.
  3. In Configuration > Recording > Recording Status, make sure the Status is Running for either one of the recordings.
Bosch 668843 Bosch VG5-7220: In the Video mode list of the Hardware tab of Config Tool, there are no high frame rate (60 fps) options available.
Workaround: Use the Installer Menu on the unit web page to configure the Max. frame rate as 60 fps.
Bosch 505537 When Bosch Video Recording Manager (VRM) units are configured to use the HTTP protocol, you cannot perform edge playback from the VRM.
Workaround: Configure the unit to use the Remote Control Protocol (RCP+).
FLIR Systems 1183635 FLIR CC-3103-01-I: The unit becomes inactive (displayed in red) in Security Center after you change the unit's default digital output mode.
Workaround: From the Config Tool Video task, set the unit's default digital output mode to Normally closed, and then click Unit > Reconnect.
Hanwha 1029165 When redundant archiving is enabled, PNM 9080 and PNM 9081 units might go offline when failover to an expansion server occurs.
HID 1745730 HID event-to-actions for HW Zones: If Zone Active is set as the event to trigger the action, the configured action is triggered when the arming state of the zone goes from Disarmed to Armed with the activation input already active.

If Zone Normal is set as the event to trigger the action, the configured action is not triggered when the arming state of the zone goes from Armed to Disarmed.

HID 1190516 For elevators using HID V1000 Networked Controllers, if floors are configured with different access rules, and one floor is out of schedule and should deny access, users cannot access any floors in the building.
HID 1154929 HID Hardware Zone: If a zone is configured using the AND operator, and the zone state changes from active to trouble, an additional zone normal event is created at the same time.
HID 1132888 When using an interlock configuration with a VertX V1000 controller and multiple doors, after lockdown is activated, the door is locked but the reader's LED remains green instead of red.
HID 1092930 Modifications you make to the Online Access Rule custom field value are not immediately synched to the unit. If the unit is configured to synch on a schedule, this limitation does not apply.
Workaround: Trigger a manual synch.
HID 1015091 If the tamper input for an HID unit has been triggered, the unit will be in a warning state even if the input is configured as shunted (disabled).
HID 227614 HID Edge EVO EH400-K: Readers that use firmware version do not buzz when a door forced event is generated.
Intrusion 1458003 Intrusion detection units are created under the root partition, even though you selected a different partition during enrollment.
ISD 133890 JBS-AF-1080P: Playback of a G64 file will freeze when using a speed of 6x or higher.
ISD 133670 JBS-AF-1080P: Cannot stream two multicast channels simultaneously in Security Desk.
ISD 131809 JBS-AF-1080P: Some of the supported resolutions listed on the unit’s web page are not available in Security Center.
ISD 131565 JBS-AF-1080P: Changing the IP address, Subnet, or Gateway does not work.
LPR 1632890 After sending live reads, hits, and Genetec Patroller™ positions to Security Center, when you manually offload the data to Security Center, there are errors in some of the files saved to the root folder.
LPR 1626809 When a Live Infraction Validation returns a license plate as valid, AutoVu™ Free-Flow still raises a violation with the reason Paid time invalid.
Workaround: Configure the Security Center Pay-by-Plate Sync permit to be synchronized with the provider more frequently.
LPR 1601527 In the Config Tool LPR task, the General settings tab is not available to users created from the Basic AutoVu operator privilege template, and who are not assigned to a user group.
LPR 1597397 When logged in to Security Desk on an alternate Directory server, License plate read events are duplicated in the Monitoring task.
LPR 1586829 The LPR Manager role is in a warning state, displaying the message The following device list contains devices that are not fully connected to the archiver, which may cause problems to retrieve or save images, even though the devices are fully connected.
LPR 1026167 Genetec Patroller™ does not always reconnect to Security Center after a network disconnection has occurred, and the icon is red in Security Desk.
LPR 1020691 If you save a workspace on a server using Security Center 5.6 and then upgrade to Security Center 5.7, the workspace will be loaded but the task will allow you to generate a report without selecting any entities, without generating an error.
LPR 952306 Parking zone management: When a NOPLATE read that is not matched to a parking session is edited, no Unknown vehicle exited event is created.
LPR 594453 After performing an update using the Updates page in the Config Tool LPR task, the status of an update might change from Installed to Waiting for status.
Workaround: Log off Config Tool then Log back on again to see the correct update status.
LPR 396367 Hotlists: When an LPR Manager role stops unexpectedly, the account used to access hotlist files from it is locked out.
Workaround: Manually unlock the account.
LPR 370163 In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.
LPR 100876 Config Tool: The LPR Manager role status displays as online, even if the root folder path is incorrect.
Video 1678218 Exporting video in MP4 format from federated cameras fails.
Workaround: Export video from federated cameras in a different format.
Video 1622418 On a system using Secure Communication that has Archiver failover and Media Router failover configured, after failover occurs, live streams in Security Desk might not start.
Workaround: Deactivate, and then reactivate the Archiver role.
Video 1603748 In the Security Desk Motion search task, when you query an encrypted camera, the warning Motion search is not supported for this camera is displayed. Motion search is not supported because the camera is encrypted, not because the camera does not support motion detection.
Video 1245250 If the video feed is rotated, motion detection zones are not applied to the correct region.
Video 1161966 When manually recording video using encryption, and setting a value for Time to record before an event, there is sometimes a short period of video that you cannot play after recording has started.
Video 1161899 On the Statistics page in Config Tool, ghost cameras are included in the Archiving cameras count, but are not listed when you expand the Archiving cameras dialog box for details.
Video 1104038 When performing short archive transfers with encryption between Archivers, for example at every minute, you might not be able to view the full video being transferred because of missing encryption key information.
Video 1045965 If you cancel the Motion search task, the Archiver does not stop searching for motion, and will finish the motion search processing.
Video 1045918 If querying many cameras for many Archivers at the same time for motion events, many of the Archivers return a Query timed out error message.
Video 1042345 The Auxiliary Archiver sometimes reports an Archiving queue full event, even though the queue is not full.
Video 1029592 When using Privacy Protection, the recording in the timeline and the recording state presented in Security Desk indicates the state of the original stream even if the privacy-protected stream is shown.
Video 788862 In Config Tool, video is not redirected as expected when you select a Specific network from the Options dialog box.
Video 582417 Failover: When the Record metadata, Redundant Archiving, and Encryption options are enabled for an Archiver, an overlay stream might not play back on exported G64x files after a failover.
Video 547854 Maps: When viewing a fisheye camera in a map, the video cannot be dewarped.
Video 244781 System status task: If an Archiver role is configured with a failover server, only the server hosting the role is reported as active in the task, not the one that is recording.
Web Client 1128361 Cardholders and credentials that were created on a global partition and that are used for guests, do not have a specific icon in Web Client that distinguishes them from other cardholders.
Web Client 747956 Federated entities cannot be edited in Web Client.
Web Client 744849 To view video in Web Client, the Web Client role and the Media Gateway role must be hosted on the same machine.