Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.Security Center 5.7 SR6 includes the following known limitations.
|Access||1938701||After a visitor is checked in and then set to inactive, you can delete the visitor, but cannot check out the visitor.|
|Access||1899796||Receiving multiple access control events that use the email logger might cause the Access Manager role to be unresponsive.|
|Access||1190526||When you add a hardware zone, if the input's initial state is inactive, the input appears as unknown in the System status task.|
|Access||1179902||Global Cardholder Synchronizer (GCS): If the GCS role is running on an expansion server using Security Center 5.6 or earlier, you will have synchronization problems when the Directory server that it is connected to is upgraded to Security Center 5.7.|
|Access||1113100||GCS: After deactivating the GCS role (it is offline) and then selecting a shared cardholder, the Security clearance field is grayed out and read-only, but it should still be modifiable.|
|Access||1048053||On a system running an Access Manager role in backward compatibility mode for
Center 5.5 or earlier, the
interface modules of a Synergis™
Softwire unit will be
displayed as Offline but its child devices will be displayed as Online.
Workaround: Upgrade Access Manager.
|Access||1039753||If the GSC role and Federation™ Role run on
the same server and point to the same directory, synchronizing federated entities
causes the GCS to go into a warning state due to constant synchronization
Workaround: Run the Federation™ role and GCS role on separate servers.
|Access||1037563||On a Synergis™ appliance, if you configure the Interlock setting to Single door Unlock and then enable the visitor escort rule on the same area, access is always denied when the visitor and escort try to enter the area because it is an invalid configuration.|
|Access||1037274||The Last sync time displayed on the Global Cardholder Synchronizer role is updated even if changes from the source directory result in no changes to the target directory.|
|Access||1029849||GCS: If a global partition already exists on the main server when a GCS role is created on a remote server, this global partition does not appear on the partitions list unless the page is refreshed by switching tabs or adding a another global partition.|
|Access||1003002||GCS: When working from the server that is hosting the GCS role, if you change the assigned cardholder of a credential from global to local, a warning is issued for missing dependencies. You cannot have a shared credential assigned to a local cardholder.|
|Access||1002738||GCS: When the GCS role manages many entities, the time it takes to prefetch information from both directories takes a long time.|
|Access||1000780||GCS: If the GCS role restarts while in the conflict state due to overflow from a license limitation, the conflicting item will be deleted when the role restarts.|
|Access||956063||GCS: If a user adds a visitor group containing existing cardholders to a global partition (which is not a recommended action), the visitor group will not be synched properly and you will not be able to add visitors to this group from Security Desk.|
|Access||697778||When you search for unused credentials in the Credential configuration report, credentials of federated cardholders are not included in the results.|
|Access||601549||It is not recommended to use cardholder or credential Expiration settings with Federation™ If the cardholder or credential expires at a federated site (for example, when using the Set expiration on first use option), the status of the cardholder or credential is not synchronized at the host site.|
|Access||546220||Global I/O: For a Security Center 5.5 federated server, the arm/disarm widget for I/O zones is enabled when the master unit is offline.|
|Access||506048||After modifying an assigned output behavior of an IO Zone, you need to perform a manual synchronization on the Master unit for the modified output behavior to be applied.|
|Access||474260||Config Tool: The access control unit stays in warning state (yellow) when the door interface is deleted before the door entity.|
|Access||396679||Zone: When you arm a zone and configure an Entry delay, only the first event and a Zone armed event are generated for the zone.|
|Access||264771||If perimeter units of an area are managed by more than one Access Manager, multiple events are generated for the same warning. If no perimeter units are configured for an area, an "Entity Warning" event is received when the area state changes from "Running" to "Warning".|
|Access||262840||When you upgrade to Security Center 5.3 or later, all door properties that pertain to a Synergis™ appliance are replaced with the default values of the release you are upgrading to.|
|Access||262293||Areas that inherit Access control rules from parent areas continue to have those rules take effect even if the parent area has all Access controls turned off.|
|Access||241207||Forgiving an antipassback violation for the All
cardholders group does not work.
Workaround: Use specific cardholder groups instead.
|Access||238045||Access granted events can display "Unavailable information" in the description column for returning visitors.|
|Access||194341||In the Custom card format editor tool, the Sequence Generator cannot be
used with UTF-8 Wiegand field type.
Workaround: Use a Hexadecimal or Decimal field type.
|Access||154639||Active Directory: If you have multiple cardholders with the same credential
PIN, and you set one of the PINs to inactive so you could import the cardholders,
you will not receive access granted or access denied events in Security
Workaround: Make sure that you do not import multiple cardholders with the same PIN.
|Access||153384||Access Manager: Under specific conditions, when a user presents his card on one
side of the door, it is the reader on the other side of the door that flashes green.
This behavior only occurs under the following conditions:
|Access||153195||Modifying the members (doors, elevators, captive areas) of an area might disrupt the Time and attendance report of that area for a time range before the change.|
|Access||149745||If a visitor is attached to an incident report, when the visitor is checked-out they are removed from the report.|
|Access||149027||You cannot import both PINs and cards from a .csv file using the Import tool.
Workaround: Import the PINs and the cards separately using two .csv files.
|Access||115855||If you import more than 5000 credentials and cardholders with pictures simultaneously using the Import tool, some credentials might not be associated with their cardholders anymore.|
|Access||96628||Security Desk: If you edit a visitor's credential in the Visitor management task, and then switch to the next visitor's details page without pressing the save button, your changes are still saved.|
|Access||83840||When you export or print the Access rule configuration report, the Icon column is not included.|
|Access||71422||Multiple credentials might be requested for the same cardholder if the requests were created by users from different partitions.|
|Access||70694||You cannot synchronize with the Active Directory when a field contains a non-breaking space.|
|Access||70538||If an error occurs while synchronizing with an Active Directory and the synchronization pauses, the synchronization will not complete.|
|Access||70535||You cannot synchronize HID H10302 37-bit and HID H10304 37-bit credentials with an Active Directory if they are using the maximum values.|
|Access||69460||When you import a user or cardholder from an Active Directory and they are members of the Active Directory role’s partition by default, if you manually remove the partition membership from the entity, the partition is not re-added the next time you synchronize.|
|ACTi||154959||KCM and TCM models: These units do not support using a multicast IP address outside the range of 188.8.131.52 to 184.108.40.206.|
|ACTi||154935||ACM1100: Setting the Hue option in the camera’s Attributes tab in Config Tool has no effect on the unit.|
|Advidia||177547||A-46: You cannot view live video from an MPEG-4 stream.|
|Advidia||177545||A-46: You cannot view the live stream when the Connection type is set to
multicast in the Network settings.
Workaround: Under Network settings, beside Multicast address, enter the following address: 220.127.116.11.
|All||2047847||Starting in Security Center 5.7 SR4, upgrading the Directory database containing many cardholder pictures might take up to thirty five minutes.|
|All||1716732||Non-admin users with the Add users privilege might not be able to grant partition access to users they create if they themselves do not have access to all partitions in a given hierarchy.|
|All||1478998||When generating a Health history or Health statistics report, the Source entity filter displays all federated entities, instead of only displaying federated cameras.|
|All||1462536||When you reboot or move a video unit from one Archiver to another, in the Health history report, the listed Health events are Connection to camera stopped unexpectedly and Connection to unit stopped unexpectedly instead of Stopped by user.|
|All||1448973||In the System status task, when you select Zones from the Monitor list, the query returns no results, even though zones exist in Security Center.|
|All||1184208||On a workstation where .NET 4.6.1 is installed, if you play a video overlay that was generated on .NET 4.6.2, the generator will add the PixelsPerDip property to the generated XAML and the player will throw an exception because the property did not exist in older .NET versions.|
|All||1177861||When a role uses an SQL database running on a network drive, the Notify me when reaching: Disk space option does not work.|
|All||1011458||Directory failover: When the SQL database used for Directory failover is lost, the Directory Manager role goes into a warning state, but there is no event in the Health history task.|
|All||889969||Windows 7, 8.1: If the Resilient connection option is enabled and the Federation™ role is disconnected from a federated Security Center Directory server that is using Windows version 7 or 8.1, the Federation™ role might not be displayed in a warning state.|
|All||781950||Maps: When you are viewing federated maps in Security Desk, KML layers are not displayed.|
|All||750320||Maps: If you are using the Security
Desk on a remote desktop, ESRI
ArcGIS maps might cause Security
Workaround: Disable hardware acceleration for Security Desk, by starting Security Desk from the command prompt using SecurityDesk.exe -nohwa as the command line.
|All||747939||Maps: You cannot view federated maps that were created using an ESRI map provider in Security Desk.|
|All||743511||Network routes are not created for federated networks.|
|All||549272||Audit trails are not logged when changing values in the Hardware tab of the Synergis™ Unit in Config Tool.|
|All||385441||If the system's video card has more than 4GB of memory, the Hardware information dialog box does not display the correct amount of memory.|
|All||379423||Failover: After a Map Manager role fails over, maps that were created using images are blank.|
|All||279232||Diagnostic Data Collection Tool: Performance counters are not installed on Windows XP/2003 32 bit computers.|
|All||263573||When you have an archive viewing limit defined in Security Center 5.3, the same limit is defined if and only if you log in to Security Desk 5.3. Archive viewing is not limited to you if you log in to Security Desk 5.2.|
|All||262129||A user can have enough privileges to delete an action without having enough privileges to modify that action.|
|All||260123||Virtual Zone: A Normal Zone event is not triggered when the input is changed from Trouble to Normal.|
|All||260106||Virtual Zone: An Active Zone event is triggered within a reactivation threshold time frame. The Active Zone event should be triggered only after the reactivation threshold expires.|
|All||244441||Security Desk: If a public or private task is opened and you save your workspace when another task is active, when you log in again, the active task is the public or private task, not the task that was active when you saved.|
|All||241800||Security Desk: The message "An error occurred while processing entity's past events" is displayed when opening Security Desk while several cameras are monitored.|
|All||235040||List of available partitions to which a user can be added depends on whether Partitions is expanded in the Relationships section of the Identity tab.|
|All||234359||Directory failover: Directory sometimes connects to a secondary database even though the Automatically reconnect to master database option is selected in the Database failover tab.|
|All||234304||Incidents report: Custom incident fields don't always update correctly after
Workaround: Regenerate the report.
|All||219222||When using remote Security Desk, Auto-locking your workstation might disable remote monitoring.|
|All||217061||Running Skype under Windows 8.1 prevents Server Admin from running, thus
blocking the Security
Workaround: Do one of the following:
|All||212894||If the primary server is a slower machine than the next available standby
server, the Directory role does not failover to the standby server correctly.
Workaround: Adjust the failover timer on the standby server. To do this:
|All||208375||You cannot attach more than four entities for the Display an entity in the Security Desk action; only a maximum of four entities get displayed in Security Desk.|
|All||205349||For computers that have Security Center Client installed and are using real-time overclocking (turbo boost mode), the CPU meter does not accurately display the CPU of your computer.|
|All||200589||Migration: After migrating, your cameras are not displayed in the same tiles in Security Center as they were in Omnicast™.|
|All||174862||When a playback source such as an Archiver is removed while Security
Desk is running, you might
experience problems playing back archived video.
Workaround: Log off from Security Desk and Log back in.
|All||171207||RabbitMQ is not detected as a prerequisite after being manually uninstalled. Rabbit MQ and Erlang libraries are automatically installed by the Security Center 5.3 InstallShield. When you uninstall Security Center 5.3 they are not automatically removed. You can remove them manually, but if you plan on reinstalling Security Center 5.3 at a later time, uninstall Erlang first and then RabbitMQ. Otherwise, when you reinstall Security Center 5.3 the InstallShield does not detect that RabbitMQ is missing and will not install it.|
|All||156797||Config Tool: For languages written from right to left, such as Arabic and Persian, the user interface of some tools and configuration tabs in the Config Tool has not been inverted.|
|All||153252||Scheduled task with "On startup" recurrence property might not run on startup. To avoid this problem, limit the "On startup" tasks to "Execute a macro" actions.|
|All||153228||Security Desk keyboard shortcuts cannot be used (such as space to acknowledge an alarm) when the focus is on a tile displaying a map.|
|All||153225||Database backups cannot be purged when the database server is not on the same computer as the server application (Security Center Directory or Synergis™ Access Manager).|
|All||153223||Time zone abbreviations are not supported in the printed reports.|
|All||153222||Omnicast™ 4 alarm priorities are not converted when federated in the Security Center. All federated Omnicast™ alarms have a priority of 1.|
|All||153221||The status of a device (camera or door) shown in a XAML map is not updated on
the map when the device goes temporarily offline (red) and back online:
Workaround: Remove the map from the canvas and drag it back to the canvas.
|All||148382||Unless the supervisor is the administrator, their password cannot be empty, even though Active Directory users can have empty passwords.|
|All||142540||Directory Failover: For Directory failover to work, all Directory servers must use the same software version (X.Y) and service release (SRx).|
|All||108161||The diagnostic tool reports an error when diagnosing a camera that uses HTTPS.|
|All||102141||If you forward an active alarm with a message to a user who is logged off, when that user logs on they will receive the alarm, but not the message.|
|All||101198||Windows Server 2012: After you install Security
Center, the Server Admin application is
not available from the Windows Start menu.
Workaround: To open Server Admin, type the following URL into your Web browser: http://localhost/Genetec.
NOTE: This issue is not present for Windows Server 2012 R2.
|All||100973||You cannot copy configuration settings to imported Active Directory user groups using the Copy configuration tool. Even though you receive a Copy process completed message, the configuration is not copied.|
|All||84032||When generating an Audit trails report, the only information you are given about threat level configuration changes is if the threat level was added, deleted, or modified.|
|All||67452||If an alarm is triggered with a source condition and is forwarded to a Security Desk that has a version older than 5.2 installed, when the alarm is acknowledged, the alarm only appears as acknowledged on the forwarded workstation when Security Desk is restarted.|
|All||56703||Security Desk: Not all query filters in reporting tasks are updated live when
the system configuration changes, such as when new custom fields or custom events
Workaround: To view the new query filter options, delete the task and recreate it.
|American Dynamics||296381||ADCi800-D021: When the connection type is set to Multicast, live audio input for the Microphone does not work.|
|American Dynamics||279304||American Dynamics ADVEIPSD35N goes offline when you request a video and the connection type is configured to multicast.|
|American Dynamics||217800||American Dynamics Illustra 610: Changing the resolution on any video stream causes the unit to reboot.|
|American Dynamics||154963||Changing the resolution or video data format restarts both video streams and there is a 35 second delay before live streaming resumes. As a result, Boost quality is not supported, and Video quality settings on a schedule are affected.|
|American Dynamics||151646||American Dynamics Illustra 400: The MJPEG live stream can only use a frame rate of 7 fps or higher.|
|Ampleye||130566||Ampleye Nox-20, Security Desk: When viewing live video that uses a high resolution, there is a delay and the video is not smooth.|
|Aperio||540376||Passage Mode (double-swipe): Passage mode does not work if the door is configured to relock on close.|
|Arecont||791328||When you add Arecont video units in Security Center, the lightning frequency
value is changed to 60 Hz.
Workaround: After the unit is added, change the frequency value in Config Tool.
|Arecont||584113||Arecont AV8365DN, AV8185DN: Unit motion detection does not work when streams are set to H.264.|
|Arecont||400132||Arecont AV5585PM unit shows transmission lost errors when its cameras are frequently disconnected during Security Desk task cycling.|
|Arecont||154961||AV20365DN: The Brightness specified in the Color tab for
channel 1 is applied to all four channels.
Workaround: Clear the Equalize Brightness option in the unit’s web page.
|Arecont||123948||Arecont AV12186DN: After enrolling the unit in Security Center, two of the video streams are displayed upside down in Security Desk.|
|Axis||1586076||Axis: When moving a unit to an upgraded Archiver (5.7 GA or later), the unit keeps its old configuration and codec configuration is not available. Codec configuration is only available for units added in Security Center 5.7 GA or later.|
|Axis||913792||P3707-PE: If you are using the AXIS Video Motion Detection (VMD) 3.x application for on-unit motion detection and motion zones are configured, when you rotate the video image the video unit goes offline.|
|Axis||824875||Axis T8311 joystick: After you release the joystick, the PTZ motor continues to pan or tilt for about a minute.|
|Axis||573154||Axis P3707-PE: Playing back video recorded on the edge does not work well when you fast forward, rewind, or seek to a specific time.|
|Axis||342725||When performing edge recording, edge playback, or archive transfer (video trickling), you must use firmware 5.50 or higher.|
|Axis||341115||Frame rate might be slower than expected when using RTSP over TCP or RTSP over HTTP in MJPEG.|
|Axis||154966||Q6034-C: When streaming video at high resolutions, the video might freeze or you might see artifacts when there is fast movement in front of the camera. This also might happen when controlling the PTZ.|
|Axis||154936||There might be a time delay when receiving data from a device’s serial port.|
|Axis||133664||Axis Q7436: When using an H.264 custom format, frame rates higher than 30 fps are not respected and the keyframe interval might not be correct either.|
|Axis||103089||M3006-V: Setting the Image Rotation to 90 or 270 on the Hardware tab for an H.264 stream causes frame rates to drop.|
|Axis||100977||M3007-P/PV: Streaming at more than 12 frames per second is not supported. It is also recommended to use only two streams at a time, and to disable unit motion detection for streams that aren’t using it.|
|Axis||96200||Windows 7 and later: Axis 292 units cannot be added to the Archiver.|
|BCD||896252||BCD-GHP-QSI7-MT-8: Machines with Skylake processors use a lot of CPU and are very slow.|
|Bosch||2210116||Edge playback from Bosch cameras does not work if the video is encrypted on the SD card or VRM.|
Center cannot apply a license
on the Bosch Divar 5000 if the RCP+ server is not manually enabled on the
Workaround: Contact your Bosch representative to upload the license manually.
|Bosch||1956161||Edge recording sequences cannot be retrieved from a Bosch unit that is behind a
Network Address Translation (NAT) and using firmware 4.00 or higher.
Workaround: Use firmware 3.52 or 3.53 on the Bosch unit.
|Bosch||758066||Bosch VG5 units: Video analytics events are not received in Security Center.|
|Bosch||674379||Bosch: On the Properties page in Config
Tool, changing the
Discovery port of a unit causes the unit to go offline.
Workaround: Right-click on the unit and add it again using the new discovery port.
|Bosch||352095||When you move a Bosch unit from one Archiver to another, the Bosch extension is
not removed from the original Archiver.
NOTE: Delete the Bosch extension manually from the Archiver.
|Bosch||268911||Bosch NIN-70122: Dewarping is not supported for edge playback.|
|Bosch||252241||Smooth reverse playback is not supported with Bosch MPEG-2 devices.|
|Bosch||240694||Bosch VIP XD: When you drag and drop an analog camera sequence into an analog monitor, only the name of the first camera appears in the sequence. Subsequent camera names are not displayed.|
|Bosch||216420||Bosch VIP X16 XF E: The Config Tool settings for the MJPEG video stream are ignored by the unit.|
|Bosch||202229||When configuring the discovery port for a unit or extension, port 1900 is not
Workaround: Use a Telnet session to reconfigure the discovery port.
|Bosch||185163||VRM: Trickling or playing back audio is not currently supported.|
|Bosch||173635||XDXF Decoder: When playing a sequence in an analog monitor, the transition between cameras is not smooth.|
|Bosch||154954||X20XF-E, X40XF-E, X1600-XFM4: The Bit rate setting in Config
Tool has no effect on the unit.
Workaround: Use the Maximum bit rate setting to configure the bit rate.
|Bosch||154953||If the Connection type is set to "Best available", the video might freeze
during a camera sequence transition. Also, the camera sequences might not resume if
they have been paused for more than 15 seconds.
Workaround: From the Connection type between Unit and Archiver drop-down list in the Analog monitor Network tab, select Unicast UDP.
|Bosch||154950||You cannot query a video sequence if the camera is password-protected.|
|Bosch||154948||Flexidome NDN-498-P: Switching the Video data format or Resolution in MJPEG does not work.|
|Bosch||109469||Bosch NDC-274-PT: Region of Interest (ROI) is lost after rebooting the unit.|
|Bosch||107666||Bosch Region of interest (ROI): Unit motion detection applies to entire zone
captured by the camera instead of within the ROI area.
|Bosch||103836||Bosch NWC-0455: Video resolution set on the Video tab of Config tool does not match the resolution displayed in the Live video window of Security Desk.|
|Bosch||76282||Bosch MPEG2 units: G64-to-ASF conversion takes longer on Security Center than on Omnicast™.|
|Canon||104842||VB-H41: Streaming multiple MJPEG streams might cause Waiting for signal error or corrupted video in Security Desk.|
|Cobham||139341||Cobham NETH264ENC-HD: If you set the unit mode to MPEG4 Dual SD and the streams
to UDP Multicast in the unit web page, when you add the unit in Config
Tool the streams might be
Workaround: Delete the unit from Security Center, change the unit mode to H.264 in the unit web page, and then add the unit in Config Tool.
|Coldstore||259583||Coldstore: Archives transferred to an Archiver where a Video Mover is installed, won't be moved, if no camera is associated with them.|
|Dahua||956724||In Security Center, full PTZ capabilities are sometimes shown as available for cameras that have only zoom capabilities. If you attempt to use a command that is not supported, the camera might reboot.|
|Dahua||244612||CBR and VBR bitrate modes are configurable on the Dahua unit, but Security Center assumes the bitrate should be replaced by image quality. Genetec Inc. cannot correct this problem without adversely affecting previously affected Dahua cameras.|
|Dahua||244558||The rewind function is not available during a unit playback. It generates a "No data available" message and playback stops.|
|Dahua||244446||The Dahua DVR The driver is unable to identify the DVR device product type, or model name, from the Dahua SDK.|
|Digipryn||262603||The maximum number of Digipryn units is limited to 50 per Archiver. The maximum number of simultaneous streams is limited to 100 per Archiver, regardless of the number of Digipryn units attached to this Archiver.|
|DMP||1423670||DMP intrusion panels: When you use the keypad of the panel change the input bypass to On, the panel does not send the input state to Security Center.|
|DMP||281217||Trouble messages on armed areas result in incorrect state after disarming the
area in alarm.
Workaround: Do not use trouble messages in "Armed Open" or "Armed Short" input states.
|DSC||121718||When you change the entity name of a DSC unit, the name change is not reflected
in any associated partitions and zones.
Workaround: Delete and recreate the unit with a new name.
|Dynacolor||501799||Dynacolor Z4SA-D video units have one input pin. When added to Security Center, the system shows 16 input pins for the camera.|
|Euklis||254090||Dewarping: Without a direct connection (same subnet) from the Config Tool to the camera, the dewarping lenses cannot be configured.|
|Euklis||170471||KLIS 360-5M-IR: There is a delay of up to ten seconds when viewing a dewarped image in Security Desk.|
|FLIR||1529797||For some units, RTSP over HTTP streaming does not work, due to an external
Workaround: Use other connection types, such as unicast UDP, multicast, RTSP over TCP.
|Hanwha||1952429||SPE-1610 units: After starting an MJPEG stream, the audio does not work for an undetermined time because of a camera resource limitation.|
|Hanwha||1928657||SPE-1610 and SPE-410 units: If there is no camera connected to a video channel,
the unit automatically turns off the respective audio-in channel.
Workaround: To use the four audio inputs, physically connect the first four video channels to a camera. This is a limitation on the manufacturer side.
|Hanwha||1892004||In Config Tool, after adding the SPE-1610 encoder using the Unit enrollment tool, only 5 of the 16 video channels are displayed in the area view.|
|Hanwha||1924256||SPE-1610 encoders: Within the first minute after adding the unit in Config Tool, not all the cameras can start streaming in Security Desk at the same time.|
|HID||1154809||HID Online Access Rule: When a door has two access rules with one field set to true and the other field set to false, if the unit goes offline, the access control rules do not work properly on the door.|
|HID||1113092||When an area controlled by an HID unit has interlock enabled and a lockdown input is activated, an access request for a cardholder that has access to the door results in an access granted event being reported even though the door does not unlock.|
|HID||1105099||HID: When zone input is active before the zone becomes armed, there are no events indicating that the zone is in an active state at the time the zone was armed.|
|HID||1035525||If an HID unit is offline, event-to-actions for Hardware zones do not trigger an output on a Zone armed/disarmed event.|
|HID||976511||Backward compatibility: HID VertX V100,V200,V300 units appear offline when the Access Manager role is on an expansion server running Security Center 5.5 and the main server is running Security Center 5.6.|
|HID||945037||When Card and PIN is enabled for a reader, and the cardholder enters a valid pin but does not swipe their card, the event raised is Access Denied Unknown Credential. It should be Access Denied Invalid PIN Credential.|
|HID||890066||Edge EVO: If the configured Door relock after opening time is greater than the Grant time. The Door relock after opening is not respected.|
|HID||889123||VertX EVO units, Edge EVO EH400: If the reader setting of a door is configured as Use card and PIN and the settings are synchronized with the unit, then if you present your card at the reader but do not enter a PIN, the timeout event is not received in Security Desk.|
|HID||875893||Legacy controllers: Firmware 18.104.22.1680 and earlier have a memory leak issue that occurs during synchronization that might cause the synchronization to fail and the controller to reboot.|
|HID||875891||If you use the Unit Firmware Update tool to upgrade a unit that has
Secure mode disabled, then the unit will go offline after
Workaround: For EVO units, issue the firmware upgrade from Config Tool. For legacy units, log on to the unit's webpage after the firmware upgrade, and manually enable FTP and Telnet capabilities.
|HID||875885||HID Edge and VertX controllers have a vulnerability that allows someone logged on as the root user to execute code remotely. The vulnerability could be exploited using the controller's UDP discovery service to inject commands into the controller, which compromises the controller's security. Authentication is not required to exploit this vulnerability. For more information, see the Knowledge Base article KBA01448.|
|HID||875884||Firmware 22.214.171.1243 for VertX EVO and 126.96.36.1997 for Edge EVO are vulnerable to the Heartbleed bug. This vulnerability has been fixed in version 188.8.131.528 and later.|
|HID||875883||You cannot downgrade the firmware of an HID unit after upgrading it to 184.108.40.2061 for Edge EVO, or to 220.127.116.111 for VertX EVO.|
|HID||799463||HID: If a door is opened while the unit is offline, REX On/Off events are reported in Security Desk when the unit comes back online, even though the Ignore REX event while door is open option is enabled on the unit.|
|HID||349528||HID: Antipassback using HID controllers will only work if the cardholder has one credential. If the cardholder has more than one credential the unit will manage them individually.|
|HID||234495||Elevator outputs that are controlled by an HID unit do not change state on an “Access Granted” event when the Access Manager sends a database changeover command with Pre-Index to the unit.|
|HID||204539||VertX V2000: If the Reader buzzer behavior of a door is set to Suppressed when door closes and a Door forced open event is generated, the reader beeps once.|
|HID||204531||VertX V2000: If the Reader buzzer behavior of a door is set to Suppressed when door closes and a Door forced open event is generated, the reader starts buzzing but the LEDs do not start blinking.|
|HID||201163||If the Time to ignore REX after door closes value is set to 0, the door still unlocks if the REX is activated, and the event is not shown in Security Desk.|
|HID||201155||Edge EVO: The Door relock setting is not respected.
Workaround: For Edge EVO units, the Door relock value must be lower than the Standard grant time for the door.
|HID||201121||VertX EVO, Edge EVO: The Reactivation threshold value for zones is not respected.|
|HID||184305||You cannot monitor live output states from the System status task.|
|HID||153220||HID units do not support Reactivation threshold settings for zones entities.|
|HID||153214||HID: PIN credential active state is ignored when used with a CARD & PIN reader.|
|HID||153211||Elevator control: Configuring an exception to unlock schedule (controlled access) on a floor without a corresponding unlock schedule (free access) might cause the VertX controller to stop sending events to the Access Manager.|
|HID||151645||HID Edge EVO EH400: After enrolling a standalone Edge EVO EH400 controller, two ghost readers appear in Config Tool.|
|HID||96527||HID VertX: If the wire of a 4-state supervised input is physically cut or shortened, then the Input state field in the Peripherals tab in Config Tool is always set to Trouble (open circuit).|
|HID||79324||For HID VertX units configured to use hard antipassback, if the cardholder is granted access but does not enter the area, the people count is still affected, and First person in or Last person in events could still be triggered.|
|HID||79154||For HID VertX units, the Access manager role only supports entry detection when the access controller is online. When the access controller is offline, every Access granted event is associated with an Entry assumed event, even if the cardholder did not enter the area.|
|HID||57119||You must stop the Access Manager before starting a unit swap operation in the Config Tool. After the swap is completed, the Access Manager can be restarted.|
|HID||57118||The HID Edge device (EdgeReader or EdgePlus) can only be used to control a single door. You cannot use two HID Edge devices to configure a door with two readers. The supported configuration for an Edge device is a card-in/REX-out door.|
|HID||57116||The HID VertX V1000 inputs and outputs cannot be used for the following purposes:
|HID||57115||Battery fail inputs: If the VertX V1000 Battery Fail input is used to monitor battery failure, then the Battery Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring battery failure. Similarly, if the V1000 Battery Fail is used as a general purpose input, the Battery Fail interface modules must only be used for general purpose inputs.|
|HID||57114||AC fail inputs: If the VertX V1000 AC Fail input is used to monitor AC, then the AC Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring AC. Similarly, if the V1000 AC Fail is used as a general purpose input, the AC Fail interface modules must only be used for general purpose inputs.|
|HID||57113||When a Door unlock schedule override is removed, there is a delay of 40 seconds before the door’s unit is fully programmed.|
|HID||57112||Unit discovery does not show the new name you give to a unit (in the unit, Identities tab) until the unit is rebooted or its power is cycled.|
|HID||56493||HID VertX V1000: On the first attempt, Security Center might not be able to add a VertX V1000 unit (18.104.22.168). The first time you try to add a VertX V1000 (22.214.171.124) to Security Center, an error appears. Security Center will then reboot the unit. After the unit is rebooted, the second time you try to add the unit, Security Center is able to add the unit to the system.|
|Honeywell||355279||Honeywell access control panels are labeled as Mercury panels in Security Center.|
|Honeywell||57921||The Intrusion detection area input trouble event does not report which input triggered the event.|
|Honeywell||57661||The Galaxy Dimension control panel does not respond well to multiple input
triggers that occur within one second of each other. As a result, you might lose
your connection to Security
Workaround: Do not trigger more than one input at a time.
|Honeywell||57517||Clicking the buttons on the intrusion detection area widget might have no effect, depending on your control panel input configuration. For more information about configuring input functions, see the Honeywell Galaxy Dimension Installer Manual.|
|Honeywell||57492||The Intrusion Manager role cannot report the Entry delay started control panel event.|
|Honeywell||57491||When an expansion module is connected or disconnected from the Galaxy Dimension panel, you are not notified of the corresponding input and output states in Security Center.|
|Honeywell||57485||Security Center does not support the Galaxy configuration “Re-ordering of the on-board RIO, SW3, dip-switch 8”.|
|Honeywell||57484||Offline logs are not supported.|
|Honeywell||57040||For some input functions such as "Final" and "Intruder", the Galaxy Dimension control panel does not send notifications to Security Center when the input state changes from "Normal" to "Active". Therefore, these inputs should not be used for virtual zones. Please note that not all inputs functions have been tested, there might be others that behave in the same manner.|
|Honeywell||56828||Delay Arming (master or perimeter) is not supported.|
|Honeywell||56703||When you create custom events for intrusion detection panels, the event list
for many reports is not updated properly.
Workaround: Delete the task and create a new task.
|Honeywell||55922||If an input is triggered from Security
Center (from triggered intrusion alarm or
the heartbeat monitoring feature), the input settings are overwritten with the
values configured in Security
Workaround: Make sure the input configuration is the same in Security Center as on the control panel.
|Intelbras||279341||Because of the long configuration time of the Intelbras HDCVI 1016 (5 minutes), the entity enters a "transmission loss" warning state when requesting video for the first time.|
|Intelbras||193064||VD 5016: Viewing multiple live streams in Security Desk does not work.|
|Interlogix||57661||The Galaxy Dimension control panel does not respond well to multiple input
triggers that occur within one second of each other. As a result, you might lose
your connection to Security
Workaround: Don’t trigger more than one input at a time.
|Interlogix||55922||If an input is triggered from Security
Center (from triggered intrusion alarm or
the heartbeat monitoring feature), the input settings are overwritten with the
values configured in Security
Workaround: Make sure the input configuration is the same in Security Center as on the control panel.
|Intrusion||1040730||If a DMP or Honeywell intrusion detection unit is removed while the unit is
online, it cannot be re-added. Instead, the Unit enrollment
window displays the message Already added, even though the unit is no longer
Workaround: Restart the Intrusion Manager role.
|LPR||1756959||If you upgrade the Archiver server to Security Center 5.7 SR1, while the Directory and LPR Manager server is still at Security Center 5.7 GA, plate reads are no longer received from Sharp cameras.|
|LPR||1126908||If you do not upgrade all Archiver databases before upgrading your LPR database, you might have to restart the Genetec™ Server service in order to be able to save images and data.|
|LPR||1050767||When a user belongs to a partition that does not have access to the Archiver, but does have access to the LPR Manager, the LPR Manager displays the warning "No Archiver is currently selected", and the partitioned-off Archiver is not displayed.|
|LPR||958943||Parking Management: When an entrance read is incorrect and does not match the exit read, editing the entrance read to match the exit read will not complete the parking session. The session remains open until the maximum session time is reached.|
|LPR||900273||If a Sharp camera is deleted while the LPR Manager role is offline, the
associated fusion stream information and protected data is not deleted with the
Workaround: Do not delete a Sharp camera while the LPR Manager role is offline.
|LPR||893909||The Report Manager role has a default timeout value of six minutes, which is
problematic for LPR reports that take over six minutes to complete.
Workaround: Change the timeout value of the Report Manger role:
|LPR||800458||You cannot assign a hotlist to multiple parking zones if they are managed by different LPR Manager roles.|
|LPR||795758||After moving a parking zone from one LPR Manager role to another, you cannot query old parking sessions and activities for the parking zone.|
|LPR||726177||The Hotlist changed event is not generated for hotlists that are only assigned to a Genetec Patroller™. The hotlist must be assigned to an LPR Manager role.|
|LPR||372523||In the Monitoring task, when viewing in map mode, switching between maps clears the list of events.|
|LPR||372151||In Security Desk's Maps task or in Config
designer, if you unselect a layer that shows reads from a fixed Sharp
camera, new reads are still displayed on the map.
Workaround: To stop new reads from being displayed on the map, you can right-click the Sharp camera in the Maps task and select Hide events. Alternatively, you can block all license plate reads by selecting Options > Events and clearing the License plate read checkbox.
|LPR||333734||When a failover occurs, the LPR role does not reconnect with Fixed Sharps if the Sharps are configured with the "force connect" option.|
|LPR||276391||Hotlist Editor: You cannot search values in any date or time field.|
|LPR||258387||MLPI: License plate reads that are saved as XML files by the Genetec.LicensePlateManagement.MLPI.SmartDevice.exe do not apply the same formatting as the ReadTemplate.xml in the Security Center installation package.|
|LPR||257122||When the LPR Manager role comes back online after losing connection with Security Center, the Fixed Sharp immediately sends stored potential hits before the LPR role has had a chance to parse all associated hotlists. Therefore some hits might be missed.|
|LPR||156794||Security Desk - The timestamp associated to a hit does not correspond to the time the hit was raised, but the time the patrolling officer took action on the hit (Accepted, Rejected, or Not enforced).|
|LPR||156793||Inventory management task and Inventory report tasks in the Security Desk use a lot of memory. To avoid performance issues while running a query on a large parking facility inventory (40K places or more), it is recommended to delete all tasks unrelated to MLPI from your task list before launching the query.|
|LPR||156792||AutoVu™ LPR: While parsing hotlist or permit data files, parsing errors such as the use of wrong delimiter characters, are not indicated.|
|LPR||94758||MLPI: The local time on the handheld computer is not synchronized with the server, which might cause issues. For example, if the LPR Manager receives an XML read to be imported, but the read has a future timestamp, the read is ignored.|
|Maps||933287||Backward compatibility: When a Security Desk client machine is running Security Center 5.5 but is connected to a 5.6 server, you cannot view an Esri map in a tile.|
|Moxa||219200||When the Moxa Vport 36 camera is configured for multicast streaming, the camera might lose the connection with Security Center if the stream is started and stopped many times.|
|Panasonic||2145501||Panasonic cameras with I/O: The Open setting for alarm
terminals on the Panasonic web page is not supported in Security
Workaround: Change the configuration to Close on the web page.
|Panasonic||1747544||Panasonic WV-X4171: When the capture mode of the camera is set to Fisheye +
Quad PTZ, in Security
Desk, if you use
the zoom in the PTZ widget the tile does not enter the dewarp mode.
Workaround: In the Camera widget, click Toggle digital zoom before using the zoom in the PTZ widget.
|Panasonic||985438||Panasonic WV-V2530 and V-series: Streaming video in RTSP over HTTP in H.264 or MJPEG format does not work.|
|Panasonic||240890||The Panasonic WV-SNF310J does not support peripherals, such as audio and I/O, whereas the WV-SNF310 does. When WV-SNF310J is added to Security Center, the peripherals are present, but they do not function.|
|Panasonic||177466||The Sensitivity option for motion detection is not supported for Panasonic cameras.|
|Panasonic||157051||Panasonic WV-SFV631L: The resolution values for JPEG streams that are available in Config Tool are limited to the values that are set in the unit's web page.|
|Panasonic||154965||Panasonic units do not support the MJPEG format for video trickling.|
|Panasonic||147206||Panasonic WV-SC588: Playback video that was recorded on the unit’s Security
Desk card cannot be retrieved in Security
Workaround: Record video on the Archiver; do not use edge recording.
|Panasonic||103777||Panasonic units do not support edge playback requests or trickling for MJPEG video.|
|Panasonic||103519||WV-SP306: Audio output is not in sync with the video.
Workaround: Workaround: Perform a factory reset on the unit's web page, reassign the IP address of the unit, then add the unit again in Config Tool.
|Pelco||973871||After changing video quality settings on ES532L or ES5350 units, you receive transmission lost messages and live video stream requests.|
|Pelco||541386||IMM12027: Panorama images are distorted when a fast moving object covers all
four cameras at the same time.
Workaround: Clear the "Camera 1" monitoring tile and start a new monitoring session in the same tile.
|Pelco||240102||The "Max zoom factor" is limited to 200 in Config
Tool even though the camera can
support higher values.
Workaround: Click 'Calibrate' to obtain a higher zoom factor. The value will be displayed in red in Config Tool because it exceeds 200, however you will be able to zoom to that value.
|Pelco||219337||Pelco: Disconnecting a camera from the Pelco NET5504 encoder will not trigger 'Signal lost' events.|
|Pelco||107622||Pelco Sarix Spectra HD D5220: The Auto Iris command in the Specific commands of the Security Desk PTZ widget does not change the brightness.|
|Pelco||107449||Sarix Spectra HD D5220: Setting the Frame rate to 1fps on the Video tab causes intermittent image loss.|
|Pelco||88072||When you add Pelco cameras or change their configuration in Security Center, you might receive a Transmission lost warning while the configuration is pushed to the camera.|
|Pelco||40540||Pelco TXB-N: Key frame interval not applied when Archiver Video Quality is set to Custom.|
|Samsung||1730724||SRTP over Multicast and SRTP with RTSP over HTTPS connection types are not supported for Hanwha SRTP-ready devices.|
|Samsung||1004844||Samsung SRM-872: When playing back video sequences from two different cameras, the footage from one of the cameras will jump to match the time of the other camera.|
|Samsung||982885||Samsung SRM-872: When daylight savings time is enabled on the unit, video sequences that are played back from the Archives task, start one hour in advance of the Start time.|
|Samsung||771640||SRM-872: PTZ control does not work for camera connected to the SRM-872 network video recorder.|
|Samsung||744585||Samsung SNO-8081R: The unit cannot stream video at 60 FPS in Security Center if the SSDR option is ON in the unit web page.|
|Samsung||744528||SNO-808IR: The video stream pixelates and freezes when the resolution is set to 2592 x1464 or 2592 x 1944.|
|Samsung||744231||SNO-818IR: If you are using Multicast as the
Connection type for the microphone, audio does not
Workaround: Make sure that multicast for audio is enabled on the unit web page for the Mobile profile.
|Samsung||573927||Samsung: Cycling through Samsung Wisenet lite series cameras in the Monitoring task causes cameras to fail.|
|Samsung||555772||SRM-872: In Config Tool, configuring the Output relay settings on the Peripherals tab of the unit has no effect.|
|Samsung||508634||Samsung SRM-872: You can only view a maximum two edge playback video streams simultaneously.|
|Samsung||507334||Samsung: Performing an Archive transfer sometimes fails unexpectedly.|
|Samsung||505978||SRM-872: Audio out is not supported.|
|Samsung||392516||You cannot configure the alarm input on Samsung SNP-5200 cameras. Events generated from the camera input are not reflected in Security Center.|
|Samsung||280529||Sometimes Samsung SNP-6201 goes offline when changing connection type.|
|Samsung||277890||Samsung SNP-3120P: Unit motion detection sensitivity and zone parameters cannot be configured by Config Tool.|
|Samsung||269752||When configuring multiple motion detection zones, only the first one supports threshold values.|
|Samsung||262539||Video streaming is not available on models SNB-7000 when configured at 3 megapixel MJPEG.|
|Samsung||154180||Samsung SNP-3750: The "Clear preset" PTZ command is not supported.
Workaround: Clear the PTZ presets from the unit's web page.
|Samsung||147987||SNP-6200H: Audio output is choppy, even when the volume is set to the maximum in the unit’s web page.|
|Sanyo||154970||VDC-DP7584: The aspect ratio is not correct for streams that have a resolution of 720x240.|
|Sentry 360||60841||When using the dewarping feature in Security Desk, the overview image displays the first frame when the camera was dropped in the tile.|
|Sentry 360||60840||When using the dewarping feature in Security Desk, the overview image does not match the zoom regions.|
|Sentry 360||60839||When using the dewarping feature in Security Desk, if you zoom using your mouse wheel button, it zooms to the center of the image, not where your mouse is pointing.|
|Siqura||154951||C-60E: The Motion on threshold is not supported on the unit. Therefore, you might receive motion on events from values that differ from the motion blocks you specified.|
|Sony||1018905||When the Matching decision filters in the VMF settings are configured on the cameras web page, either no event, or the wrong event is triggered in Security Center.|
|Sony||526578||Sony: When using the RM-NS1000, the Pause button does not work in Live
Workaround: Run Security Desk in 32-bit. To do this, navigate to C:\Program Files (x86)\Genetec Security Center 5.5\SecurityDesk32.exe.
|Sony||352466||Gen 5 PTZ cameras: When recording on the edge, the cameras can become unresponsive and sometimes spin uncontrollably.|
|Sony||347660||Sony SMC-VM77R2: When you add or modify a VMF Filter type on the unit's web page, you need to reconnect to the unit in Security Center to see the events in Security Desk.|
|Sony||328076||Sony SMC-VM77R2: When using the 4K 30p resolution, hardware motion detection, camera tampering, and face detection are not supported.|
|Sony||237097||Motion detection on the Sony SNC-DH280 does not work on the MPEG-4 stream; this stream is too noisy. Instead, the user must use the H.264 stream or perform hardware motion detection.|
|Sony||196874||Sony SNC-VB600B: Edge playback starts buffering when you fast forward faster than 4x or rewind faster than -4x.|
|Sony||156119||Sony SNC-HM662, firmware 1.1.0: AAC audio input on H.264 streams only emits low frequency sounds.|
|Sony||154968||Sony 5th Generation: For certain units only one codec can be on for motion detection to work, the others must be turned off.|
|Sony||154967||Sony 5th and 6th Generation: When performing hardware motion detection with multiple zones, the Motion on threshold setting for the first zone is used for all zones.|
|Sony||154425||Sony SNC-HM662: When you dewarp the camera image using a digital zoom preset, the image is dewarped differently in Monitoring task versus the Archives task.|
|Sony||119575||Sony: Changing codecs on a 6th generation camera while it is actively streaming
causes an error and transmission is lost.
Workaround: Stop all streams and then configure the codecs.
|Sony||106638||SNT EX-154: No motion detection events are received in Security Center if the unit’s web page has the Motion detection tab open.|
|Sony||104672||SNC-ER585: When moving the mouse pointer over a tile that is being used to monitor live video in Security Desk, the image freezes.|
|Sony||74587||Sony 5th generation video units: The resolution of the second stream cannot be higher than the resolution of the first stream.|
|Speco||343664||Speco 02B5: Unit motion detection events are not displayed.|
|Speco||343644||Speco 02B5: Input pin state changes are not detected and Alarm in events are not displayed.|
|Synergis™ appliance||210748||After installing a new system, you might see messages in the Access Manager log saying that the Access Manager could not connect to a Synergis™ appliance, even if you did not try to enroll a Synergis™ appliance. This is because Security Center attempts to automatically enroll Synergis™ appliances that were discovered on the port.|
|Synergis™ appliance||206282||If you connect to the Synergis™ Appliance Portal from the Portal tab of the Synergis™ appliance unit in Config Tool, and you select another access control unit in the area view, your web session is lost.|
|Verint||91773||Verint S1801E-R: You cannot toggle between single and quad monitor mode in
Workaround: Change the monitor mode from the unit’s web page.
|Video||2140588||Archive transfer from a 5.8 Archiver role to a 5.7 Archiver role running in
backward compatibility: If privacy protection was enabled, original streams are not
transferred; only the privacy-protected streams are.
Workaround: Upgrade the Archiver role.
|Video||2135456||When creating a video unit, the HTTPS option under the default configuration is not taken into account in the UI. The issue applies to all video extensions.|
|Video||2045458||Sony SNC-HMX70 and Bosch cameras with a built-in fisheye lens: On the web page
of the unit, changing the application variant from Normal to
Dewarp might cause the streams of that unit inConfig
Tool to disappear and reappear
continuously or remain offline.
Workaround: Delete the video unit from Config Tool before modifying the application variant on the web page of the unit, then re-add the unit.
|Video||1925596||If you add a microphone to a camera, the microphone is not included in the cache until the token expires.|
|Video||1904826||Live SRTP video freezes on the primary Archiver server when the secondary
Archiver server is performing redundant archiving.
Workaround: Do not activate redundant archiving, or use unicast UDP instead of multicast.
|Video||1706499||In the Security
Monitoring task, when privacy protection is enabled and you use
the PTZ controls, the whole video becomes blur for over twenty seconds and the PTZ
controls might stop working.
Workaround: Disable privacy protection.
|Video||1700823||In the Monitoring task, if a tile displays the message Insufficient security information, and then you install the encryption certificate on the client machine, you must manually add or remove the camera from the tile to refresh the stream.|
|Video||1700125||Privacy protection: On the camera's Privacy protection
page, under Advanced settings, the Startup learning
period that you set might not match how long is actually spent
analyzing the video to learn the background. For example, if you set the option to
60 seconds, the Startup learning period might take less time
Workaround: Increase the value of the Startup learning period to compensate for the discrepancy.
|Video||1582418||In the Live video window of a PTZ camera in the Config Tool Video task, the coordinates you entered for the Move absolute option are not respected.|
|Video||1563930||If you modify the video rotation of a camera encoding in wavelet in Config Tool, an error is displayed when you try to view the video stream in Security Center.|
|Video||1478882||When the conversion of video from a Body-Worn Camera (BWC) is in progress, launching a query from the Security Desk Archives task does not return up-to-date results.|
|Video||1475877||When video resolution is set to 4K, configuring the camera's image rotation in Config Tool or generating a thumbnail in Security Desk causes an increase in CPU usage.|
|Video||1244216||If you disable the Privacy Protection feature, you cannot view any of the original non-blurred video. If you then re-enable Privacy Protection, the original non-blurred video is available.|
|Video||1165630||If the Archiver restarts while a camera that has edge recording is being blocked and an operator is monitoring the camera, the camera might be shown as unblocked until the tile is reloaded in the Security Desk Monitoring task.|
|Video||1163477||If you block operation while an Archiver is in a Database lost event, it can result in unblocked sequences for lower level users.|
|Video||1126582||If the Privacy Protection license has been exceeded the video tile displays a message indicating that there are not enough licenses. If you then remove Privacy Protection, the original video stream is not displayed.|
|Video||1112282||After updating to Security Center 5.7 GA, the multicast addresses of your cameras might change.|
|Video||1104038||When performing short archive transfers with encryption between Archiver roles, for example at every minute, you might not be able to view the full video being transferred because of missing encryption key information.|
|Video||1052298||If you have roles installed on multiple machines and you change the RTSP port of the Media Router, an exception is logged in the Event Viewer.|
|Video||1050756||If an Archiver goes offline while you are viewing playback video and then you switch to viewing live video during the downtime, live caching might not work once the Archiver comes back online.|
|Video||1046280||After transferring video from a BWC to Security Center, small gaps might be displayed on the video timeline, even though no video is missing.|
|Video||1042164||If the redirector is using a port for RTP, but that port is already in use, the redirector is unable to connect to the port properly and you receive a Stream unavailable error message when trying to view live video.|
|Video||1037719||If you add a bookmark to a camera that contains only edge recordings, you are able to select Protect video from deletion and select a retention period even though edge recordings cannot be protected from deletion. No warning is issued.|
|Video||1029605||When performing a diagnosis on a unit that is offline, you receive the error messages Ping failed and Authentication scheme rejected from agent, even if basic authentication is used for this unit.|
|Video||1029576||When a camera that is configured to be encrypted uses Privacy Protection, the original stream is encrypted but the privacy protected stream (the blurred one) is not encrypted.|
|Video||1019840||If a recording problem occurs while a camera is in Maintenance mode, after you disable Maintenance mode the camera is not shown in yellow and no longer indicates there is a problem.|
|Video||999439||If you try to add a camera shortly after removing it, an Already added event is triggered, and the camera cannot be added.|
|Video||942703||Video from BWCs is archived according to the retention period configured on the Archiver that the video is stored on. If you change the Archiver assigned to the camera's User, the retention period does not change for the video stored on the original Archiver, even though the Inherit from Archiver setting is selected.|
|Video||900815||If a camera has edge recording and this camera is being blocked, an operator is still able to view video footage by selecting the specific playback source from the camera.|
Select playback source option in the tile menu commands
does not always display all the playback sources for a camera.
Workaround: Select All sources to see the full list of playback sources.
|Video||796783||If an Auxiliary Archiver is recording a video stream that is being redirected from a remote site that has a maximum bandwidth limit set, and the bandwidth limit has been reached, the video stream is lost but the recorded video file is not closed right away. As a result, there might be gaps in the timeline of the video file.|
|Video||771688||If you are duplicating video files on another Archiver using archive transfer and the transfer progress is slow due to limited bandwidth, you are not notified.|
|Video||737510||ONVIF cameras: The Best available connection type is not supported for ONVIF cameras, but the option is still available if you add the unit using the Unit enrollment tool.|
|Video||697952||If the PTZ protocol of a camera does not support absolute pan or tilt positions, then if a failover occurs on the Map Manager role, the FOV of the PTZ camera might not show the correct orientation on the map, and moving the FOV might not move the PTZ motor.|
|Video||499286||When exporting a video that is recorded from multiple sources, audio or metadata can be missing from the export.|
|Video||486339||For systems that include Axis and Panasonic cameras that support sensitivity by zone and that are configured to perform motion detection on the unit, upgrading Security Center from a version earlier than 5.3 LA (including Omnicast™) to any version higher or equal to 5.3 LA will reset each of the camera’s motion zones sensitivity to 99%.|
|Video||387302||After changing the start multicast address of the Media Router, the camera
multicast address is not updated.
Workaround: Manually update the multicast address in Config Tool.
|Video||352715||Live and playback video stop working when the Archiver memory reaches 1.2 GB.
Workaround: Install Microsoft KB 2588507 to fix the issue.
|Video||349497||Export: If a camera is associated to both an Archiver and an Auxiliary
Archiver, and configured to record audio on one and not the other, audio might not
be included in the exported file.
Workaround: Make sure to perform the export from the source camera that is configured to record audio.
|Video||263498||Security Desk: When you drag a report result into a Monitoring task tile, only the live feed is played. If the report result has only playback video, the tile waits for an offline source to play live video feed instead.|
|Video||263438||Security Desk: When you drag and drop a G64 video file on a tile that previously had a camera with fish-eye lens configuration, the digital zoom displays a fish-eye zoom instead of a normal digital zoom.|
|Video||263320||Security Desk: Paused G64 video automatically resumes and loses digital zoom when you switch between Monitoring tasks. This behavior is also seen when dragging and dropping paused tiles between screens running Security Desk in full screen mode.|
|Video||261764||The Change title pattern pop-up is not near the Change tile pattern button when you use the hotkey shortcut (Ctrl+p).|
|Video||261744||Vault: Encrypted files with extension .gek always display a length of 23:59:59.|
|Video||257289||The Genetec™ Video
Player is displaying an error
when it starts, sometimes showing a .NET Framework initialization Error
Workaround: Delete the following folder: C:\Users\username\AppData\Roaming\Thinstall\Genetec Video Player 5.3 GA.
|Video||256524||When playing back video in the Monitoring task, the time zone for a camera does not always display correctly.|
|Video||254643||Archive transfer: When transferring archives to a newly created Archiver, if the transfer is interrupted, the status might indicate that the transfer was completed even though it never restarted after the interruption.|
|Video||217745||ONVIF cameras: Fixed cameras are sometimes discovered as PTZ cameras.
Workaround: Use one of the following options:
|Video||215485||Bookmarks might disappear from the timeline when clicking the Previous bookmark button.|
|Video||211625||Hardware acceleration: On high performance computers, NVIDIA GPU decoding works better when Intel Quick Sync is disabled.|
|Video||211232||Hardware acceleration: If you install a new NVIDIA driver when hardware
acceleration is enabled in Security
Desk and you are monitoring a camera using an NVIDIA encoder, then your Windows screen
turns blue and cannot be restarted.
Workaround: Recover your Windows system.
|Video||210012||Security Desk: The Stop recording button for PTZ patterns does not appear if recording is started using a keyboard shortcut.|
|Video||208788||Changing the connection type might trigger a transmission lost event in Security Center before the video can be seen again from the camera.|
|Video||205161||If you are viewing multiple cameras in synchronized playback using the Remote task and you start seeking in the timeline, the timestamps and timelines on the local Security Desk do not update properly.|
|Video||204681||The camera configuration report task does not work with Omnicast™ federated cameras.|
|Video||192595||Hardware acceleration: GPU always shows 0% even though the usage ratio is unavailable when using QuickSync.|
|Video||155581||If you are federating an Omnicast™ system and the user that the Federation™ role uses to log on to the remote system lacks the privilege to view playback video, Security Center users can still view playback video from the federated Omnicast™ cameras.|
|Video||153240||When exporting federated video from an Omnicast™ 4.7 system, the progress bar does not show the progress.|
|Video||153236||All cameras in a federated camera sequence are displayed on the Federation™ host even though the user account used to connect to the federated Directory does not have access to all of them.|
|Video||153232||Federated camera sequences cannot show video from cameras that are blocked to any user on the remote system, regardless of the privileges of the user account used to connect to the federated Directory.|
|Video||148655||When federating a Security Center system with a user that has an Archive viewing limitation of 5 minutes, the Archives report in Security Desk only displays results for the last 5 minutes, but more than the last 5 minutes of video can be viewed.|
|Video||148030||If the Archive viewing limitation option for a user is changed to a specific value in Config Tool, and then they try to view playback video in the canvas, the video thumbnails span the whole tile, even if they cannot view the associated video.|
|Video||143478||SQL 2012: Database creation issues when installing SQL 2012.
Workaround: Check the SQL permissions and make sure the NTAuthority\SYSTEM user is set to sysadmin.
|Video||129622||PTZ motors must be connected to a serial port on the same Archiver as the camera.|
|Video||100778||When you add a bookmark to live video of a federated Omnicast™ 4.7 camera, the bookmark timestamp is generated when you click OK, not when you click Add bookmark.|
|Video||100768||For federated Omnicast™ cameras, the video tile statistics overlay does not display the Encoding type, and the Source field is incorrect.|
|Video||97038||When federating a PTZ camera from an Omnicast™ 4.8 system to Security Center, the PTZ preset names might not be federated.|
|Video||94722||In Omnicast™, you can only block live video. Therefore, if you are viewing playback video from a federated Omnicast™ video stream in Security Center and it is blocked by a user on the Omnicast™ side, the video is not blocked in Security Center until the camera is changed to live video mode.|
|Video||91564||Software motion detection is not supported on Auxiliary Archivers. Therefore, when viewing playback video, there is no visual indication of motion on the timeline if the video archive was only recorded on an Auxiliary Archiver (no green bars).|
|Video||88994||If you switch the audio format to AAC audio while the video stream is displayed
in a Security
Desk tile, the sound is
either distorted or doesn’t work.
Workaround: Clear the video stream from the tile before changing the audio format. Then, in the camera widget, click the Listen button twice to reset the audio.
|Video||88764||When using digital zoom, you cannot select a preset again if it was the last
preset you selected before moving the camera image.
Workaround: In the Digital zoom presets section of the camera widget, click Reload to move the camera image to the current preset position.
|Video||78880||Security Desk: When playing back Omnicast™ 4.8 federated video, the rewind speed starts at -10x instead of -1x.|
|Video||77721||Edge playback: Audio playback is not supported on edge recording unit.|
|Video||76946||Motion detection: On high resolution cameras, Config Tool does not display as many motion blocks as the Archiver can detect.|
|Video||70560||If you associate a camera with an alarm and the analog monitor that is a recipient of the alarm does not support the camera, when the alarm is triggered, the video is not displayed on the analog monitor.|
|Video||70532||When you add a camera sequence to an analog monitor in Security Desk and one of the cameras is not supported, that camera is skipped in the sequence.|
|Video||64274||Edge recording: Thumbnails are not available if the video is only recorded on
the edge unit.
Workaround: To see thumbnails in any kind of video reports (Bookmarks, Camera events, and so on), the video must be trickled to the Archiver.
|Video||54437||When displaying an HTML map in a bottom tile, and switching a camera in another tile to playback mode, the map overlaps the video thumbnails.|
|Video||52172||When attempting to back up an Auxiliary Archiver that is installed on an
expansion server to a file on that computer, you might receive an error because the
SQL Server might not have permission to back up to that location.
Workaround: Back up to a folder the SQL Server has access to.
|Video||40314||Alarm playback loop is permanently set in Security Desk. The alarm playback
loop is set between the following time ranges:
|VideoIQ||154958||If you boost the video quality or modify the video stream (for example, change the frame rate) in Config Tool, you might lose the video stream connection for 30 seconds.|
|Vivotek||368949||Vivotek IP9171-HP : You cannot view playback video that was recorded on the
Workaround: View the playback from the unit’s web page.
|Vivotek||365649||FD9371-EHTV, IP9171, IP9171-HP: When performing a factory reset, the Vivotek
Application Development Platform required for the Genetec™ Protocol might be accidentally
Workaround: Reinstall the Vivotek Application Development Platform with firmware 126.96.36.199 or later.
|Vivotek||287549||Vivotek IB8381: When querying the of list of video sequences on the unit's SD card, the UTC start and end times are incorrect.|
|Web Client||1002566||You cannot trigger federated alarms, even if you have the Trigger alarm privilege.|
|Web Client||793868||You cannot view video from federated Omnicast™ 4.x cameras in Web Client.|
|Web Client||750609||After you drag a camera to a canvas tile, the timeline is not displayed until you move your mouse outside of the tile, and then hover your mouse back over the tile.|