Known issues in Security Center 5.8 GA - Security Center 5.8 GA

Security Center Release Notes 5.8 GA

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Security Center 5.8 GA
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Release notes
Security Center

Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.

Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.

Security Center 5.8 GA includes the following known issues:
Solution/Unit Issue First reported in Description
Access 2151677 5.8 GA The ability to perform elevator reader shunting in Security Center is controlled by Maintenance mode privilege for doors.
Access 1577169 5.7 SR2 In the Visitor management task, if a visitor is checked in using two hosts, during the next visitor check-in, only one host from the previous check-in is pre-selected. The warning Selected host is already part of a two-host delegation is displayed.
Workaround: Assign a second host manually.
Access 1191407 5.7 SR1 When you generate a report in the Cardholder Management task that includes Activation date or Expiration date, the report results only include cardholders. The report should also include credentials, which also include activation and expiration dates.
Access 1010579 5.7 GA Advanced settings for returning visitors are not saved in the Visitor management task.
Access 365646 5.4 GA Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials randomly disappears, such as after the Access Manager restarts.
Access 150069 5.2 SR5 Active Directory: When you are importing credentials from an Active Directory, only the last credential format that is mapped is used.
All 2155312 5.8 GA Dashboards: In the Archivers widget, no statistics are listed when you click the Statistics icon in the Total number of cameras column for the Auxiliary Archiver role.
Workaround: View the statistics from the Resources page of the Auxiliary Archiver role in Config Tool.
All 2118452 5.8 GA The Packet loss normal health event for Security Desk is not always triggered after a Packet loss high event is triggered.
All 1925181 5.7 SR4 When you restart Genetec™ Server on the server hosting the Federation™ role, you do not receive the Connection to camera stopped by user event for federated cameras.
All 1918127 5.8 GA In certain situations, expansion servers fail to connect to the Directory, despite good network connectivity. While in this state, the message "Server registered-Waiting for Directory response" shows indefinitely in Server Admin.
Workaround: Restart the Directory.
All 1700130 5.7 SR2 If the GenetecUtility32.exe process crashes while you are receiving health events, some of the events might be lost.
All 1523522 5.7 SR2 When a Security Center Federation™ role is in maintenance mode, its child entities cannot be set to maintenance mode, causing inaccurate health statistics for those entities.
All 1107130 5.7 GA In the Config Tool System task, when selecting the export format for Scheduled tasks, "PDF" is listed twice.
All 370163 5.4 GA In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.
All 259409 5.3 GA Security Desk: Reports that cannot be filtered by Custom Fields are Access control unit events, Access rule configuration, Camera configuration, and I/O configuration.
All 235098 5.3 LA When a lot of alarms are triggered on the system, the alarm count reported in Security Desk might not be accurate.
Workaround: Log off and on again to see the correct alarm count.
All 234363 5.3 LA Macros: If a macro has errors, and you change tabs, it is rolled back to the last error free version.
Bosch 2143870 5.8 GA Video from Bosch VRM cannot be retrieved in Security Desk if Bosch VRM is configured to use HTTP in the Bosch extension of the Archiver role.
Workaround: Change Bosch extension to use RCP, and then change it back to HTTP.
Bosch 2142479 5.8 GA Video tracks from Bosch VRM cannot be played in the Security Desk Archive storage details task. The message No recorded video at this time is displayed.
Workaround: Play the video from Bosch VRM in the Archives task.
Bosch 2116878 5.7 SR5 The Bosch VRM license is not renewed in Security Center for Bosch extensions using HTTP.
Workaround: Configure video to be stored in the internal storage of the unit instead of in Bosch VRM.
Bosch 2082373 5.7 SR5 Bosch units using firmware 6.50: After generating a report from the Security Desk Archives or Forensic search task, the video associated with the results cannot be played if it is stored in Bosch VRM.
Workaround: In Config Tool, change the Protocol of the Bosch extension to RCP.
Bosch 2041783 5.7 SR5 Bosch units using firmware 6.50: From the Security Desk Forensic search task, generating a report for events stored on the internal SD card of the unit yields no results.
Workaround: Do one of the following:
  • Downgrade the unit firmware to 6.42.
  • Use edge recording and playback from Bosch VRM.
Bosch 1870446 5.7 SR3 Bosch: RTSPS video streaming does not work if the unit is added to the Archiver using the unit's IPv4 address, and the IP address is defined as IP in the server certificate Subject Alternative Name.
Workaround: Connect the unit using hostname or using HTTP instead of HTTPS.
Bosch 1457390 5.7 SR2 Bosch: For the video sequence list from the camera to be available in Security Desk, edge recording must be active on the camera's web page.
Workaround: Enable edge recording on the camera:
  1. On the camera's web page, navigate to Configuration > Recording > Storage Management.
  2. In Recording Media > Managed storage media, make sure the Rec.1 or Rec.2 check box is selected to activate the recording.
  3. In Configuration > Recording > Recording Status, make sure the Status is Running for either one of the recordings.
Bosch 668843 5.5 SR3 Bosch VG5-7220: In the Video mode list of the Hardware tab of Config Tool, there are no high frame rate (60 fps) options available.
Workaround: Use the Installer Menu on the unit web page to configure the Max. frame rate as 60 fps.
Bosch 505537 5.4 SR2 When Bosch Video Recording Manager (VRM) units are configured to use the HTTP protocol, you cannot perform edge playback from the VRM.
Workaround: Configure the unit to use the Remote Control Protocol (RCP+).
DMP 1262717 5.8 GA The Faulty input arming behavior configured on the Properties page of a DMP unit is applied to areas even when there are no faulty inputs associated with the area.
DMP 1245036 5.8 GA When you add multiple DMP units to Security Center at the same time, the status listed in the Unit enrollment window is Error, even though the units are successfully added.
Documentation 1896193 5.7 SR3 In the online help guides accessed from Config Tool and Security Desk, on the Index page, when you double-click an index entry or select it, and then click Display, the linked article is not displayed.
HID 1745730 5.7 SR2 HID event-to-actions for HW Zones: If Zone Active is set as the event to trigger the action, the configured action is triggered when the arming state of the zone goes from Disarmed to Armed with the activation input already active.

If Zone Normal is set as the event to trigger the action, the configured action is not triggered when the arming state of the zone goes from Armed to Disarmed.

HID 1154929 5.7 GA HID Hardware Zone: If a zone is configured using the AND operator, and the zone state changes from active to trouble, an additional zone normal event is created at the same time.
HID 1092930 5.7 GA Modifications you make to the Online Access Rule custom field value are not immediately synched to the unit. If the unit is configured to synch on a schedule, this limitation does not apply.
HID 1190516 5.7 SR1 For elevators using HID V1000 Networked Controllers, if floors are configured with different access rules, and one floor is out of schedule and should deny access, users cannot access any floors in the building.
HID 227614 5.3 LA HID Edge EVO EH400-K: Readers that use firmware version do not buzz when a door forced event is generated.
Intrusion 2158868 5.8 GA You cannot arm an intrusion detection area from a tile widget on a dashboard.
ISD 133890 5.2 SR4 JBS-AF-1080P: Playback of a G64 file will freeze when using a speed of 6x or higher.
ISD 133670 5.2 SR4 JBS-AF-1080P: Cannot stream two multicast channels simultaneously in Security Desk.
ISD 131809 5.2 SR4 JBS-AF-1080P: Some of the supported resolutions listed on the unit’s web page are not available in Security Center.
ISD 131565 5.2 SR4 JBS-AF-1080P: Changing the IP address, Subnet, or Gateway does not work.
LPR 2151096 5.8 GA If a SharpV is added to the LPR Manager using the LPM protocol and is then reconfigured to use the Security Center (legacy) extension, a duplicate offline SharpV is added to the LPR Manager so that associated plate reads can be retrieved.
LPR 2142225 5.8 GA After disabling Accept remote reboot requests for a Sharp camera that is using the LPM protocol, the reboot option for that camera is still visible in Security Center.
LPR 2088432 5.7 SR5 The time zone used in the Reads report and the Parking sessions report is not always correct.
LPR 1938566   When you create a transfer group, you cannot add video units that are under Sharp units as sources.
Workaround: To transfer from all video units under the Sharp unit, in the Transfer group properties dialog box, select the area that the Sharp units with video configured are associated with. This area must also have IP cameras under it.
LPR 1862570 5.8 GA The Hits report and the Reads report can show duplicate fusion streams for the same legacy Sharp camera. These duplicate streams have the same name, and it is not possible to delete the extra device from the UI.
Workaround: Recreate the unit.
LPR 1860225 5.8 GA The Reads/hits per day report might be off by 1 day when reporting on a federated site in a very different time zone.
LPR 1829435 5.8 GA When sorted by descending timestamp, the Reads report and the Hits report return the first results from the database that match the search criteria, instead of the most recent ones.
LPR 1760241 5.8 GA In the Reads report, filtering results on an empty user group returns all results instead of none.
LPR 1244123 5.8 GA Patroller Plate Link: Hits report displays the patroller that made the first read instead of the patroller that enforced the hit.
LPR 1197372 5.7 SR5 In a Genetec Patroller™ system where plate reads are offloaded manually, the Hits report attributes the hit to the patrol vehicle that performed the initial plate read instead of the patrol vehicle that enforced the hit.
LPR 1026167 5.7 GA Genetec Patroller™ does not always reconnect to Security Center after a network disconnection has occurred, and the icon is red in Security Desk.
LPR 1020691 5.7 GA If you save a workspace on a server using Security Center 5.6 and then upgrade to Security Center 5.7, the workspace will be loaded but the task will allow you to generate a report without selecting any entities, without generating an error.
LPR 952306 5.6 SR2 Parking zone management: When a NOPLATE read that is not matched to a parking session is edited, no Unknown vehicle exited event is created.
LPR 396367 5.4 GA Hotlists: When an LPR Manager role stops unexpectedly, the account used to access hotlist files from it is locked out.
Workaround: Manually unlock the account.
LPR 370163 5.4 GA In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.
LPR 100876 5.2 GA Config Tool: The LPR Manager role status displays as online, even if the root folder path is incorrect.
Synergis™ IX 2165159 5.8 GA Devices with names containing over 100 characters are not handled correctly in Security Center.
Video 2189027 5.8 GA When you generate a report from the Archiver statistics task, cameras might be missing in the results.
Workaround: Deactivate and then re-activate the Archiver role.
Video 2177542 5.8 GA If the Video Unit Control process stops unexpectedly, it automatically restarts, but the Archiver role can no longer record.
Workaround: Deactivate, and then reactivate the Archiver role or restart the Genetec Service.
Video 2154237 5.8 GA Disabling Media Router Secure communication might freeze Security Desk tiles displaying federated cameras, if the federated system has Secure communication enabled.
Workaround: Wait 3-4 minutes, or clear and reload the tile.
Video 2152154 5.8 GA The cleanup of expired files from the Auxiliary Archiver database might fail because too many files must be deleted at the same time from the database.
Video 2144310 5.8 GA When a ghost camera only has edge-transferred video, that video cannot be played back.
Video 2139459 5.8 GA Incorrect ONVIF metadata causes the Security Center media player to freeze for at most 12 seconds in forward and for an indefinite duration in reverse playback, depending on the data.
Workaround: Disable metadata recording.
Video 2132405 5.8 GA Cannot dewarp playback video when privacy protection is enabled for fisheye cameras.
Video 2025093 5.8 GA Multicast IPv4 source filtering does not work consistently in some Windows 10 versions, including 1709 and 1803.
Video 1952891 5.8 GA Selecting Configure entity for the Camera Integrity Monitor or Privacy Protector from the entity browser in a report task, takes you to System > Roles instead of Video > Modules.
Video 1029592 5.7 SR1 When using Privacy Protection, the recording in the timeline and the recording state presented in Security Desk indicates the state of the original stream even if the privacy-protected stream is shown.
Video 582417 5.5 GA Failover: When the Record metadata, Redundant Archiving, and Encryption options are enabled for an Archiver, an overlay stream might not play back on exported G64x files after a failover.
Video 547854 5.5 GA Maps: When viewing a fisheye camera in a map, the video cannot be dewarped.
Video 244781 5.3 LA System status task: If an Archiver role is configured with a failover server, only the server hosting the role is reported as active in the task, not the one that is recording.
Vivotek 1899054 5.7 SR4 Speed dome PTZ SD9362 and SD9364: After you enroll a video unit in Security Center, the time on the unit is one hour behind the actual time.
Web Client 2157797 5.8 GA When you generate Reads and Hits reports in Web Client, thumbnails of federated LPR units are not displayed in the results.
Workaround: Generate the reports from Security Desk.
Web Client 2157152 5.8 GA Users who inherit denied task privileges from their user group might still have access to the denied tasks in Web Client.
Web Client 2106110 5.8 GA In Web Client, there is no option to add a second host for visitors.
Web Client 2106110 5.8 GA In Web Client visitor management, you can only replace the current visitor host. You cannot add a second one like in SD.
Web Client 1825562 5.8 GA When a user password is changed in Security Desk, Config Tool, or Web Client, the user is not disconnected from Web Client.
Web Client 1128361 5.7 GA Cardholders and credentials that were created on a global partition and that are used for guests, do not have a specific icon in Web Client that distinguishes them from other cardholders.