Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.
Generic issues are categorized by solution. Unit-specific issues are categorized by manufacturer and model.Security Center 18.104.22.168 includes the following known issues:
|Solution/Unit||Issue||First reported in||Description|
|All||2353628||22.214.171.124||Web: When you create a Web Server role or add an agent, a Media Gateway role or agent is not created automatically on the same server if it doesn't already exists.|
|Axis||2299488||126.96.36.199||Upgrading the firmware of an Axis camera using the IPv6 address is not
Workaround: Use the IPv4 address to update the firmware.
|LPR||2314836||188.8.131.52||After upgrading to Security
184.108.40.206, the Performance counter does not start automatically.
|Video||2346910||220.127.116.11||When the Cloud Archives Config Tool is updated to 18.104.22.168, configured
properties return to their default values.
Workaround: Replace the 22.214.171.124 CloudArchiverPlugin.gconfig file with a copy of the config file from the previous version.
|Video||2334049||126.96.36.199||Exporting Full HD HEVC streams with video watermarking enabled takes longer then expected when hardware acceleration is on.|
|Video||2333802||188.8.131.52||There is no warning that an exported file loses its digital signature after an export conversion.|
|Video||2297334||184.108.40.206||In Security Desk, 4K video with any degree of rotation and video watermarking enabled might lag during playback.|
|Access||2151677||5.8 GA||The ability to perform elevator reader shunting in Security Center is controlled by Maintenance mode privilege for doors.|
|All||1918127||5.8 GA||In certain situations, expansion servers fail to connect to the Directory,
despite good network connectivity. While in this state, the message Server
registered-Waiting for Directory response shows indefinitely in Server
Workaround: Restart the Directory.
|DMP||1262717||5.8 GA||The Faulty input arming behavior configured on the Properties page of a DMP unit is applied to areas even when there are no faulty inputs associated with the area.|
|DMP||1245036||5.8 GA||When you add multiple DMP units to Security Center at the same time, the status listed in the Unit enrollment window is Error, even though the units are successfully added.|
|LPR||2151096||5.8 GA||If a SharpV is added to the LPR Manager using the LPM protocol and is then reconfigured to use the Security Center (legacy) extension, a duplicate offline SharpV is added to the LPR Manager so that associated plate reads can be retrieved.|
|LPR||2142225||5.8 GA||After disabling Accept remote reboot requests for a Sharp camera that is using the LPM protocol, the reboot option for that camera is still visible in Security Center.|
|LPR||1938566||5.8 GA||When you
create a transfer group, you cannot add video units that are under Sharp units as
Workaround: To transfer from all video units under the Sharp unit, in the Transfer group properties dialog box, select the area that the Sharp units with video configured are associated with. This area must also have IP cameras under it.
|LPR||1862570||5.8 GA||The Hits report and the Reads report can show duplicate fusion streams for
the same legacy Sharp camera. These duplicate streams have the same name, and it
is not possible to delete the extra device from the UI.
Workaround: Re-create the unit.
|LPR||1860225||5.8 GA||The Reads/hits per day report might be off by 1 day when reporting on a federated site in a different time zone.|
|LPR||1829435||5.8 GA||When sorted by descending timestamp, the Reads report and the Hits report return the first results from the database that match the search criteria, instead of the most recent ones.|
|LPR||1760241||5.8 GA||In the Reads report, filtering results on an empty user group returns all results instead of none.|
|LPR||1244123||5.8 GA||Patroller Plate Link: Hits report displays the patroller that made the first read instead of the patroller that enforced the hit.|
|Video||2154237||5.8 GA||Disabling Media Router Secure communication might
displaying federated cameras, if the federated system has Secure
Workaround: Wait 3-4 minutes, or clear and reload the tile.
|Video||2144310||5.8 GA||When a ghost camera only has edge-transferred video, that video cannot be played back.|
|Video||2139459||5.8 GA||Incorrect ONVIF metadata causes the Security
Center media player to freeze for at
most 12 seconds in forward and for an indefinite duration in reverse playback,
depending on the data.
Workaround: Disable metadata recording.
|Video||2025093||5.8 GA||Multicast IPv4 source filtering does not work consistently in some Windows 10 versions, including 1709 and 1803.|
|Web Client||2157797||5.8 GA||When you generate Reads and Hits reports in Web
Client, thumbnails of federated LPR
units are not displayed in the results.
Workaround: Generate the reports from Security Desk.
|Web Client||2106110||5.8 GA||In Web Client, there is no option to add a second host for visitors.|
|Web Client||2106110||5.8 GA||In Web Client visitor management, you can only replace the current visitor host. You cannot add a second one like in Security Desk.|
|Web Client||1825562||5.8 GA||When a user password is changed in Security Desk, Config Tool, or Web Client, the user is not disconnected from Web Client.|
|All||2243891||220.127.116.11||Dashboards: In the Availability widget, if you move the Entity column, not all components in the column move.|
|Axis||2255576||18.104.22.168||Audio from Axis FA54 units cannot be recorded, due to a code defect.|
|LPR||2264790||22.214.171.124||After generating a report from the Reads task in map mode, the first time you select a read from the list of results, the map zooms in on a location without indicating where the read was captured. Subsequent times you select a read from the list, the read is indicated on the map with a circle, but clicking on the circle displays the previous read in the tile bubble.|
|Bosch||2116878||5.7 SR5||The Bosch VRM license is not renewed in Security
Center for Bosch extensions using
Workaround: Configure video to be stored in the internal storage of the unit instead of in Bosch VRM.
|Bosch||2082373||5.7 SR5||Bosch units using firmware 6.50: After generating a report from the Security
Archives or Forensic search task, the
video associated with the results cannot be played if it is stored in Bosch
Workaround: In Config Tool, change the Protocol of the Bosch extension to RCP.
|Bosch||2041783||5.7 SR5||Bosch units using firmware 6.50: From the Security
search task, generating a report for events stored on the internal SD
card of the unit yields no results.
Workaround: Do one of the following:
|LPR||2088432||5.7 SR5||The time zone used in the Reads report and the Parking sessions report is not always correct.|
|LPR||1197372||5.7 SR5||In a Genetec Patroller™ system where plate reads are offloaded manually, the Hits report attributes the hit to the patrol vehicle that performed the initial plate read instead of the patrol vehicle that enforced the hit.|
|All||1925181||5.7 SR4||When you restart Genetec™ Server on the server hosting the Federation™ role, you do not receive the Connection to camera stopped by user event for federated cameras.|
|Vivotek||1899054||5.7 SR4||Speed dome PTZ SD9362 and SD9364: After you enroll a video unit in Security Center, the time on the unit is one hour behind the actual time.|
|Bosch||1870446||5.7 SR3||Bosch: RTSPS video streaming does not work if the unit is added to the
Archiver using the unit's IPv4 address, and the IP address is defined as IP
in the server certificate Subject Alternative Name.
Workaround: Connect the unit using hostname or using HTTP instead of HTTPS.
|Documentation||1896193||5.7 SR3||In the online help guides accessed from Config Tool and Security Desk, on the Index page, when you double-click an index entry or select it, and then click Display, the linked topic is not displayed.|
|Access||1577169||5.7 SR2||In the Visitor management task, if a visitor is checked
in using two hosts, during the next visitor check-in, only one host from the
previous check-in is pre-selected. The warning Selected host is already
part of a two-host delegation is displayed.
Workaround: Assign a second host manually.
|All||1700130||5.7 SR2||If the GenetecUtility32.exe process crashes while you are receiving health events, some of the events might be lost.|
|All||1523522||5.7 SR2||When a Security Center Federation™ role is in maintenance mode, its child entities cannot be set to maintenance mode, causing inaccurate health statistics for those entities.|
|Bosch||1457390||5.7 SR2||Bosch: For the video sequence list from the camera to be available in
Desk, edge recording must
be active on the camera's web page.
Workaround: Enable edge recording on the camera:
|HID||1745730||5.7 SR2||HID event-to-actions for HW Zones: If Zone Active is set as the event
to trigger the action, the configured action is triggered when the arming state of
the zone goes from Disarmed to Armed with the activation input already
If Zone Normal is set as the event to trigger the action, the configured action is not triggered when the arming state of the zone goes from Armed to Disarmed.
|Access||1191407||5.7 SR1||When you generate a report in the Cardholder Management task that includes Activation date or Expiration date, the report results only include cardholders. The report should also include credentials, which also include activation and expiration dates.|
|HID||1190516||5.7 SR1||For elevators using HID V1000 Networked Controllers, if floors are configured with different access rules, and one floor is out of schedule and should deny access, users cannot access any floors in the building.|
|Access||1010579||5.7 GA||Advanced settings for returning visitors are not saved in the Visitor management task.|
|All||1107130||5.7 GA||In the Config ToolSystem task, when selecting the export format for Scheduled tasks, "PDF" is listed twice.|
|HID||1154929||5.7 GA||HID Hardware Zone: If a zone is configured using the AND operator, and the zone state changes from active to trouble, an additional Zone Normal event is created at the same time.|
|HID||1092930||5.7 GA||Modifications you make to the Online Access Rule custom field value are not immediately synced to the unit. If the unit is configured to synch on a schedule, this limitation does not apply.|
|LPR||1026167||5.7 GA||Genetec Patroller™ does not always reconnect to Security Center after a network disconnection, and the icon is red in Security Desk.|
|LPR||1020691||5.7 GA||If you save a workspace on a server using Security Center 5.6 and then upgrade to Security Center 5.7, the workspace loads but you are able to generate a report without selecting any entities, without generating an error.|
|Web Client||1128361||5.7 GA||Cardholders and credentials that were created on a global partition and that are used for guests, do not have a specific icon in Web Client that distinguishes them from other cardholders.|
|LPR||952306||5.6 SR2||Parking zone management: When a NOPLATE read that is not matched to a parking session is edited, no Unknown vehicle exited event is created.|
|Bosch||668843||5.5 SR3||Bosch VG5-7220: In the Video mode list of the
Hardware tab of Config
Tool, there are no high frame rate
(60 fps) options available.
Workaround: Use the Installer Menu on the unit web page to configure the Max. frame rate as 60 fps.
|Video||582417||5.5 GA||Failover: When the Record metadata, Redundant Archiving, and Encryption options are enabled for an Archiver, an overlay stream might not play back on exported G64x files after a failover.|
|Video||547854||5.5 GA||Maps: When viewing a fisheye camera in a map, the video cannot be dewarped.|
|Bosch||505537||5.4 SR2||When Bosch Video Recording Manager (VRM) units are configured to use the HTTP
protocol, you cannot perform edge playback from the VRM.
Workaround: Configure the unit to use the Remote Control Protocol (RCP+).
|Access||365646||5.4 GA||Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials sometimes disappears, such as after the Access Manager restarts.|
|All||370163||5.4 GA||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist results in an "Invalid credentials" error.|
|LPR||396367||5.4 GA||Hotlists: When an LPR Manager role stops unexpectedly, the account used to
access hotlist files from it is locked out.
Workaround: Manually unlock the account.
|LPR||370163||5.4 GA||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist results in an "Invalid credentials" error.|
|All||235098||5.3 LA||When a lot of alarms are triggered on the system, the alarm count reported in
Desk might not be
Workaround: Log off and on again to see the correct alarm count.
|All||234363||5.3 LA||Macros: If a macro has errors, and you change tabs, it is rolled back to the last error-free version.|
|HID||227614||5.3 LA||HID Edge EVO EH400-K: Readers that use firmware version 126.96.36.1995 do not buzz when a door forced event is generated.|
|Video||244781||5.3 LA||System status task: If an Archiver role is configured with a failover server, only the server hosting the role is reported as active in the task, not the one that is recording.|
|All||259409||5.3 GA||Security Desk: Reports that cannot be filtered by Custom Fields are Access control unit events, Access rule configuration, Camera configuration, and I/O configuration.|
|Access||150069||5.2 SR5||Active Directory: When you import credentials from an Active Directory, only the last credential format that is mapped is used.|
|ISD||133890||5.2 SR4||JBS-AF-1080P: Playback of a G64 file freezes when using a speed of 6x or higher.|
|ISD||133670||5.2 SR4||JBS-AF-1080P: Cannot stream two multicast channels simultaneously in Security Desk.|
|ISD||131809||5.2 SR4||JBS-AF-1080P: Some of the supported resolutions listed on the unit’s web page are not available in Security Center.|
|ISD||131565||5.2 SR4||JBS-AF-1080P: Changing the IP address, Subnet, or Gateway does not work.|
|LPR||100876||5.2 GA||Config Tool: The LPR Manager role status displays as online, even if the root folder path is incorrect.|