The decoding latency of your web browser determines how quickly video loads and PTZ cameras respond to commands. To ensure that your videos load in the Genetec™ Web App as quickly as possible, choose a browser that supports H.264 and that has the lowest latency.
Latency is the amount of delay on a network or internet connection. It can affect the average time that it takes for a browser to decode and display video
- Browser latency
- Processing power of your workstation and servers
- Network latency between your workstations, Security Center system, and cameras
The following table compares how long it takes some common browsers to load H.264 video in a single tile of the Genetec Web App Tiles task.
| Browser that supports H.264 | Browser latency for H.264 stream |
|---|---|
| Google Chrome | 300 ms |
| Mozilla Firefox NOTE: If you are not seeing high-quality
(H.264) video in your Firefox browser, make sure that H.264/avc3 on the media
source extension is enabled.
|
300 ms to 800 ms |
If the Genetec Web App detects that your browser does not support H.264 streams, it displays the video as a lower quality MJPEG stream. If you need to display high-quality video, choose a web browser that supports H.264.