Software requirements for the Genetec Web App - Before using the Genetec™ Web App, familiarize yourself with the operating systems and browsers that are supported. - Security Center 5.13 - System requirements

Security Center System Requirements Guide 5.13
Product
Security Center
Content type
System requirements
Version
5.13
Release
5.13
ft:locale
en-US
Last updated
2026-01-30

Before using the Genetec™ Web App, familiarize yourself with the operating systems and browsers that are supported.

The Genetec Web App has the following software requirements:
Operating system Supported browsers
Microsoft Windows 10 Professional and Enterprise (32-bit or 64-bit)

Microsoft Windows 11 Professional and Enterprise (32-bit or 64-bit)
  • Microsoft Edge latest version
  • Google Chrome latest version1
  • Mozilla Firefox latest version2
Microsoft Windows Server 2016 Standard Edition and R2 (32-bit or 64-bit)

Microsoft Windows Server 2017 Standard Edition and R2 (32-bit or 64-bit)

Microsoft Windows Server 2019 Standard Edition and R2 (32-bit or 64-bit)

Microsoft Windows Server 2022 Standard Edition and R2 (32-bit or 64-bit)
  • Microsoft Edge latest version
  • Google Chrome latest version1
  • Mozilla Firefox latest version2
Mac OS Apple Safari latest version1

1 The Genetec Web App doesn’t fully support Apple Safari for iOS and Google Chrome for Android devices. To access Security Center videos and data from your mobile device, use Genetec™ Mobile.

2 If you aren’t seeing high-quality (H.264) video in your Firefox browser, make sure that H.264/avc3 on the media source extension is enabled.