TSS entity is not returning any data - Security Center Traffic Sensor Management 2.3

Security Center Traffic Sensor Management Plugin Guide 2.3

Applies to
Security Center Traffic Sensor Management 2.3
Last updated
2020-11-20
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product line
City applications > Security Center Traffic Sensor Management
Version
2.3

If your TSS entities are not returning any data, you might need to restart the TSS entity or the plugin.

Before you begin

  • Make sure your TSS entity is properly configured.
  • Ensure you have administrative rights to successfully troubleshoot this issue.

Check all Zones

  1. From the Security Desk home page, open the Monitoring task.
  2. From the entity tree, drag the TSS entity to a monitoring tile.
  3. Verify each tab to see if any zone is returning data:
    • If at least one zone is returning data, check to see if the problematic zones are properly configured.
    • If none of the zones are returning data, move to the next step.

Poll the entity

  1. From the entity tree, right-click the TSS entity and select Poll Now.
  2. Wait a few seconds.
  3. If the problem persists, restart the entity.

Restart the entity

  1. From the entity tree, right-click the TSS entity and select Put Offline.
  2. Wait for the entity to turn red.
  3. Right-click the TSS entity and select Put Online.
  4. Wait at least two polling cycles.
  5. If the problem persists, restart the plugin.

Restart the plugin

  1. From the Config Tool home page, open the Plugins task.
  2. From the entity tree, right-click the TSS plugin and select Maintenance, and then click Deactivate role.
  3. Wait for the plugin to turn red.
  4. Right-click the TSS plugin again and select Maintenance, then Activate.
  5. Wait at least two polling cycles.