Creating incident packages - Security Center 5.10

Security Center User Guide 5.10

Applies to
Security Center 5.10
Last updated
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Guides > User guides
Security Center
User guides

You can add live and playback video to a tile, and then saving the information as an incident package. This is helpful when you want to report a situation and build a case.

What you should know

When incident recording is turned on, the live or playback video related to any entity that is placed in the tile (cameras, areas, doors, cardholders, and so on) is recorded. Entity cycling inside the tile is supported. Cameras that are placed in the tile start recording if they are not already recording.

You can export the related video sequences as a single G64x file. The G64x file can be played back in Security Desk, or in the Genetec™ Video Player.

You can create multiple incident packages simultaneously.


  1. To make sure that the tile contents are not overwritten when new events are received in Security Desk, turn off monitoring for that tile as follows:
    1. In the Monitoring task, select the tile in the canvas.
    2. In the tile widget, click Monitoring ().
    3. Click Monitor alarms and Monitor events to make sure you turn off all monitoring for the tile.
      Tip: When monitoring is turned off for a tile, the tile ID background turns black.
  2. Right-click inside the tile that is displaying the camera where the incident is happening, and then click Start incident recording ().
    The tile is outlined in red.
  3. To build your case, add other cameras, or entities that have attached cameras, to the tile.
    The sequence is created in the order that you add a new cameras and entities, and can be adjusted afterwards.
  4. Right-click inside the tile, and click Stop incident recording ().
  5. In the Report an incident dialog box, type a Title for the incident.
  6. From the Category drop-down list, do one of the following:
    • Select a category for the incident.
    • If no categories exist, then click Manage categories > Add an item (), type a name for the category, and then click Add > Save.
  7. In the Description section, describe the incident.
    The description you add is searchable in the Incidents task.
  8. In the References section, click to add other entities as supporting information.
    All the entities related to what you were viewing in the tile are added by default. If you are viewing an alarm, both the alarm and the alarm source (the entity that triggered the alarm and entities attached to the alarm) are added by default.
  9. In the Video sequences section, you can do the following:
    • For each camera, edit the time range of the video sequence you want to include in the incident report.

      For example, one of the cameras might only have two minutes of video that relates to the incident.

    • To add another camera to the package, click Add an item (), select a camera and the time range, and click Add.

      Adding additional cameras is helpful if you forgot to place one of the cameras in the tile while it was recording the incident.

    • To protect the video sequence, select the Protect video from deletion option.
  10. Create the incident package one of the following ways:
    • Click Create.
    • To create the incident report and notify other users on the system, click Create and email, select the users, and click Create and email.

      The user must have a valid email address and the server must be configured to send emails.

    • To export the video sequences from all the cameras and stitch them together as a G64x file, click Create and export.
    If you chose to protect the video sequences that you added to the incident package, then the Protect archives dialog box opens.
  11. In the Protect archives dialog box, set the Start time and the End time for the video that you want to protect.
  12. Select how long to protect the video file from one of the following options:
    No end date. You must manually remove the protection by selecting the video file in the report pane, and clicking Unprotect ().
    NOTE: If the retention period has passed, unprotected video files are not deleted immediately. If needed, you have 24 hours to restore the video protection. For information about archive storage, see the Security Center Administrator Guide.
    For x days
    The video file is protected for the selected number of days.
    The video file is protected until the selected date.
  13. Click Protect.
    If you cancel the protection settings in the Protect archives dialog box, the incident package is still created.


The incident package is saved in the database for reporting purposes. If you selected a user, the package is sent to them by email.

After you finish

After the incident package is created, you can send it to authorities or other users, or review it a later time using the Incidents report.