Identifying who is granted access to doors and elevators - Security Center 5.10

Security Center User Guide 5.10

Applies to
Security Center 5.10
Last updated
Content type
Guides > User guides
Security Center

You can verify which cardholders are granted access to a particular door side or elevator floor at a specific date and time, using the Door troubleshooter report.

What you should know

This report is helpful, because it allows you to see what the configuration of a door or elevator is, and determine if their properties must be adjusted.

For information about modifying the properties of doors or elevators, see the Security Center Administrator Guide.

The door troubleshooter does not examine each cardholder’s credentials. You can further diagnose the cardholder’s access rights using the Access troubleshooter tool.


  1. From the home page, open the Door troubleshooter task.
  2. In the Filters tab, select a date and time for the report.
  3. Select a door or elevator you want to investigate.
  4. From the Access point drop-down list, select the access point (door side or elevator floor) you want to verify.
  5. Click Generate report.
    All cardholders who can go through the selected access point at the specified time are listed in the report pane.

After you finish

If necessary, test your access control configuration.