Investigating current and past alarms - Security Center 5.10

Security Center User Guide 5.10

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You can search for and investigate current and past alarms, using the Alarm report task.

What you should know

In Security Desk, you can investigate all of the alarms that were triggered during the last week or since your last shift. You can also investigate major events that happened in your system (by only selecting critical alarms), who acknowledged a specific alarm, and why. You can also review the video associated to an alarm, which can then be exported and sent to law enforcement as evidence.


  1. From the home page, open the Alarm report task.
  2. Set up the query filters for your report. Choose one or more of the following filters:
    Select the types of alarms you want to investigate. Alarms can be locally defined (), or imported from federated systems ().
    Acknowledged by
    Users who acknowledged the alarm.
    Acknowledged on
    Alarm acknowledgment time range.
    Acknowledgment type
    Select one of the following acknowledgment type options:
    Alarm was acknowledged by a user using the alternate mode.
    Alarm was acknowledged by a user, or auto-acknowledged by the system.
    An administrator forced the alarm to be acknowledged.
    Alarm priority
    Alarm priority.
    NOTE: All alarms imported from Omnicast have their priority set to 1 by default. You can change their priority at a later time in the Config Tool.
    Restrict the search to alarms with a specific text in the annotation. The search is case insensitive.
    Investigated by
    Which user put the alarm into the under investigation state.
    Investigated on
    Specify a time range when the alarm was put into the under investigation state.
    Source entity that triggered the alarm in the case of an event-to-action, or the user who triggered the alarm manually.
    Current state of the alarm.
    Alarm is not yet acknowledged. Selecting an active alarm shows the alarm acknowledge buttons in the report pane.
    Alarm was acknowledged by a user, or auto-acknowledged by the system.
    Under investigation
    Alarm that is under investigation.
    Acknowledgment required
    Alarm with an acknowledgment condition that was cleared is ready to be acknowledged.
    Triggered on
    Alarm trigger time range.
    Triggering event
    Events used to trigger the alarm.
    Custom fields
    Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.
  3. Click Generate report.
    The alarms are listed in the report pane.
  4. To show the corresponding video of an alarm in a tile, double-click or drag the item from the report pane to the canvas.
  5. To control the alarms, use the alarm widget.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.