Investigating request history of credential cards - Security Center 5.10

Security Center User Guide 5.10

Applies to
Security Center 5.10
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You can see which users requested, canceled, and printed credential cards, using the Credential request history report.

Before you begin

To receive results in the Credential request history report, you must already be monitoring credential request user activities. You can select which activities to monitor and record in the database from the System task.

What you should know

Credential badges are usually requested if there is no printer located on the site. If you create a report of the badges that were printed in the last month, the report results can be used as billing information.


  1. From the home page, open the Credential request history task.
  2. Set up the query filters for your report. Choose one or more of the following filters:
    Select which badge printing activities to investigate.
    Credential request
    When a user requests a badge printing job.
    Credential request canceled
    When a user cancels a badge printing job.
    Credential request completed
    When a user prints a badge from the queue.
    Restrict the search to specific cardholders, cardholder groups, or visitors.
    Restrict the search to specific credentials.
    Custom fields
    Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.
    Printing users
    Restrict the search to specific users that printed a badge.
    Requesting users
    Restrict the search to specific users that requested to print a badge.
  3. Click Generate report.
    The credential badge printing events are listed in the report pane.