Searching for visitors - Security Center 5.10

Security Center User Guide 5.10

Security Center
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Guides > User guides
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If you have a large access control system and cannot find a visitor, you can search for them by name, or use the advanced search by applying a combination of filters.


  1. From the home page, open the Visitor management task.
  2. To search by an entity name, type the name in the Search () box.
    All entities with names that match the text you entered are listed.
  3. To search for the entity using the advanced search:
    1. In the left pane, click Advanced search.
    2. Set up the query filters for the report. Not all query filters are available for each task. Choose from one or more of the following, according to your task:
      Check-in date
      The date and time that the visitor profile was activated, which can correspond to the arrival time.
      Expiration date
      Specify a time range during which the cardholder or visitor profile expires.
      Unused cardholders
      Search for cardholder or visitors for whom no assigned credentials have produced an access granted event within a certain time range.
      NOTE: For the report to generate results, all Access Manager roles must be active and online.
      The status of the cardholder or visitor’s profile: Active, Expired, or Inactive.
      First name
      Cardholder or visitor’s first name.
      Last name
      Cardholder or visitor’s last name.
      Mobile phone number
      Cardholder or visitor's mobile phone number.
      Restrict the search to entries that contain this text string.
      Whether or not the cardholder or visitor has a picture assigned.
      Cardholder groups
      Restrict the search to specific cardholder groups.
      Partition that the entity is a member of.
      Creation date
      Date and time that the visitor's profile was created.
      Expected arrival
      Specify a time range during which the visitor is expected to arrive.
      Credential name
      Credential's name.
      Credential status
      The status of the cardholder or visitor’s credential: Active; Expired; Inactive; Lost; Stolen. Not all statuses are available for every task.
      Credential information
      Restrict the search to specific card formats, facility codes, card numbers, or license plates.
      Custom fields
      Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.
      Escort required
      Specify that a host is required.
      Visitor hosts
      Select the visitor’s host.
    3. Click Search.


The visitors that match your search criteria are displayed on screen.