Collecting diagnostic data - Security Center 5.11

Security Center User Guide 5.11

Applies to
Security Center 5.11
Last updated
2023-05-26
Content type
Guides > User guides
Language
English
Product
Security Center
Version
5.11

For troubleshooting purposes, the Diagnostic data collector conveniently collects and packages system information so that you can easily send it to Genetecâ„¢ Technical Assistance Center.

Before you begin

To run the Diagnostic data collector:
  • You must have Windows administrative privileges on your computer.
  • You must have Security Center administrative privileges.

What you should know

  • The tool collects different types of system information (collection types), such as Genetec system information. You can expand these collections and select only a few items of interest.
  • Running the Diagnostic data collector might temporarily impact system performance.

Procedure

  1. From the homepage, click Tools > Diagnostic data collector.
    The Diagnostic data collector dialog opens.
  2. From the dialog box, expand the Server node and the Application node, and select the information types you want to collect.
    Diagnostic data collector dialog box with expanded nodes.

    From the Server hierarchy, select the information you want to gather regarding specific servers. From the Application hierarchy, select the information you want to gather regarding the application (Security Desk or Config Tool) you are running. If you want to gather information about another application, you must start the Diagnostic data collector from that application.

  3. If you know what types of information you are interested in, you can use the Search field to filter the list of information types.
    Diagnostic data collector dialog box with filter applied.

    You can repeat this process multiple times. Your selections are cumulative.

  4. (Optional) In the Drop folder field, enter the folder where you want the diagnostic data to be saved.
    The default is C:\ProgramData\Genetec Security Center 5.11\DiagnosticLogs.
  5. Click Start.
    The Diagnostic progress window opens.
    Diagnostic data collector dialog box with filter applied.
  6. Click Open drop folder to find the collected diagnostic data in a compressed file.
    The file is named Diagnostics_yyyy-mm-dd_hh-mm-ss.zip, where yyyy-mm-dd_hh-mm-ss is the time when the file was created.
    CAUTION:
    The resulting file can be very large and might affect the storage space of your hard drive. Remember to delete it when it is no longer needed.

After you finish

Send the diagnostic information to Genetec Technical Assistance Center.