You can investigate events related to doors (Door forced open, Door open too
long, Hardware tamper, and so on), using the Door activities
report.
Procedure
-
From the homepage, open the Door activities task.
-
Set up the query filters for your report. Choose one or more of
the following filters:
- Side
- Restrict the search to a specific door side.
- Cardholders
- Restrict the search to specific
cardholders, cardholder groups, or visitors.
- Credentials
- Restrict the search to specific
credentials.
- Custom fields
- Restrict the search to a predefined custom
field for the entity. This filter only appears if custom fields are
defined for the entity, and if the custom field was made visible to you
when it was created or last configured.
- Event
timestamp
- Define the time range for the query. You
can define the time range for a specific period or a relative period,
such as the previous week or the previous month.
- Events
- Select the events of interest. The available
event types depend on the task you are using.
-
Click Generate report.
The door events are listed in the report pane.
- To show the corresponding video of an event in a tile,
double-click or drag the item from the report pane to the canvas.
If there is no camera attached to the door, the door icon
is displayed.
- To control the doors, use the door widget.
Example
Using the
Door Activities report, you can see how many access denied
events have occurred in the last week, or since your last shift. You can also search for other
critical events, such as
Door forced open. If you see suspicious cardholder activity
while monitoring live video, you can investigate what other doors the cardholder accessed in
the last day. If you want to verify that maintenance staff has completed work at a particular
door, you can investigate that door by selecting the
Door maintenance completed
event.