You can generate reports on events delays using the Access control unit
event delays task. An event delay is the period from the occurrence of a unit
event and the recording of event in the Access Manager database. You can use this report to
help you identify and investigate problematic units.
What you should know
For example, you can examine the delays between the occurrence and recording of
critical access control unit events that occurred in the last week. The timestamps can
differ if a unit was offline while the event occurred because the event is only saved in
the Access Manager role after the unit comes back online.
Procedure
-
From the homepage, open the Access control unit event
delays task.
-
Set up the query filters for your report. Choose one or more of the following
filters:
- Event
delay
- Define the lower and upper limit of
the range of event delays included in the report.
- Event
timestamp
- Define the time range for the query. You
can define the time range for a specific period or a relative period,
such as the previous week or the previous month.
- Events
- Select the events of interest. The available
event types depend on the task you are using.
-
Click Generate report.
The access control unit event delays are listed in the report pane.
IMPORTANT: You get an error message for each
Access Manager role that is offline when you run the query, even for roles
unrelated to the selected access control units. This happens because the
system cannot determine whether an offline Access Manager role managed any
of the selected access control units in the past.