Access control at a glance

Security Center User Guide 5.12

Product: Security Center
Content type: Guides > User guides
Version: 5.12
ft:locale: en-US
Last updated: 2025-01-28

Introduction to Security Desk
Security Desk at a glance
About Security Desk
How Security Center is organized
About Security Desk offline mode
Activating Security Desk offline mode
Logging on to Security Center through Security Desk
Logging on using web-based authentication
Closing Security Desk
Saving your workspace automatically when closing the client
Homepage overview
UI component overview
Overview of the About page
About the area view in Security Desk
Changing passwords
Sending feedback
Backing up and restoring your user options
Canvas
About tiles
Viewing entities in the canvas
Customizing how entities are displayed in the canvas
Unpacking content in tiles
Customizing entity cycling options
Maximizing the canvas to full screen
Selecting which monitors can switch to full screen
Changing tile patterns
Editing and creating tile patterns
Customizing how tiles are displayed in Security Center
Widgets
Alarm widget
Area widget
Camera widget
Door widget
Elevator widget
Intrusion detection area widget
PTZ widget
Tile widget
Zone widget
Tasks
Opening tasks
Saving tasks in Security Center
Saving layouts in Security Center
Organizing your saved tasks in Security Center
Adding tasks to your Favorites list
Hiding the Favorites and Recent items lists from your homepage
Sending tasks in Security Center
Sending tasks using a manual action in Security Center
Closing tasks using a manual action in Security Center
Customizing task behavior in Security Desk
Reports
Reporting task workspace overview
About visual reports
Generating reports
Selecting date and time ranges for reports
About the maximum number of report results
Exporting generated reports
Printing generated reports
Print report dialog
Customizing time zone settings
Generating visual reports
Generating and saving reports
Using a manual action to generate and export reports
Using a manual action to generate and distribute reports
Customizing the report pane
Customizing report behavior
Configuring a custom sort order for report results
Basic tasks
Monitoring events
Selecting events to monitor
Selecting entities to monitor
Event colors
Sharing entities with local users
Customizing Monitoring task options
Event occurrence periods
Searching for entities
Searching for entities using the search tool
Triggering hot actions in Security Center
Triggering one-time actions in Security Center
Configuring the notification tray
Notification tray icons in Security Desk
Moving the taskbar
Remote monitoring
Connecting to remote Security Desk applications
Monitoring events on remote Security Desk applications
Monitoring alarms on remote Security Desk applications
Actions you can perform on remote Security Desk applications
Advanced tasks
Starting macros
Investigating record types
Finding out what changes were made to the system configuration
Report pane columns for the Audit trails task
Investigating user-related activity on your Security Center system
User activity you can investigate in Security Center
Report pane columns for the Activity trails task
Viewing unit properties
Report pane columns for the Hardware inventory task in Security Center
Monitoring your computer resources
Hardware information dialog box
Using the hardware benchmark tool
Shortcuts to external tools
Customizing network options
Dashboards
About dashboards
Standard dashboard widgets
Creating a dashboard
Maps
How to work with maps in Security Center
About the minimap
Disabling the Mini-Map
Basic map commands
Showing or hiding information on maps
Differences between Monitoring and Maps tasks
Supported map objects
Adding records on maps
Searching maps using correlated records
Overview of the Maps task
Maps toolbar
Best practices for map search
Exporting and printing maps
Customizing map behavior in Security Desk
Keyboard shortcuts
Default keyboard shortcuts in Security Desk
Switching tasks using your keyboard
Switching tasks on a remote monitor using your keyboard
Displaying cameras using your keyboard
Displaying cameras on a remote monitor using your keyboard
Customizing keyboard shortcuts
Introduction to video in Security Desk
Video at a glance
About Security Center Omnicast
Cameras
About cameras (video encoders)
Viewing cameras in tiles
On-tile video controls
Controlling camera sequences
How PTZ cameras are displayed in the canvas
Controlling PTZ cameras
Dewarping 360-degree camera lenses
Viewing video on analog monitors
Synchronizing video in tiles
Changing the video stream
Zooming in and out of video
Creating digital zoom presets
About visual tracking
Tracking moving targets
Adding bookmarks to video sequences
Viewing bookmarked videos
Taking snapshots of video
Customizing snapshot options in Security Center
Editing video snapshots in Security Center
Viewing snapshot EXIF data
Camera blocking
Blocking users from viewing video
How video is displayed if the Directory role disconnects
Enabling offline PTZ mode on a Security Desk workstation
Viewing camera settings
Manually recording video on Auxiliary Archivers
Optimizing video decoding performance on your computer
Video archives
Live and playback video modes
Switching between video modes
About cloud playback
Limitations for Cloud Storage
Requesting video archives from long-term Cloud Storage
About the video timeline
Creating a playback loop
Performing a targeted quick search of playback video
Viewing video archives
Report pane columns for the Archives task
Viewing Archiver statistics
Report pane columns for the Archiver statistics task
Investigating Archiver events
Report pane columns for the Archiver events task
Searching video archives for motion events
Report pane columns for the Motion search task
Searching video archives for camera events
Report pane columns for the Camera events task
Managing the effects of Daylight Saving Time on video archives
Effects of time adjusted backward
Effects of time adjusted forward
Changing the time zone to UTC
Video export
Video export formats
Configuring settings for exporting video
Exporting video in G64x format
Exporting video in G64, ASF, and MP4 formats
The Export video dialog box
Viewing exported video files
Viewing exported files in the Video file explorer
Sharing exported video files
Converting video files to ASF or MP4 format
Conversion dialog box
Re-exporting G64 and G64x video files
Viewing video file properties
Report pane columns for the Archive storage details task
Protecting video files from deletion
Encrypting exported video files
Video options
Configuring joysticks
Configuring CCTV keyboards
Customizing video stream options
Configuring automatic cleanup of the Vault
Video options in Security Desk
Introduction to access control in Security Desk
Access control at a glance
About Security Center Synergis
How access events are displayed in tiles
Cardholders and visitors
About cardholders
How cardholders are displayed in the Security Desk canvas
Creating cardholders
Assigning access rules to cardholders
Assigning temporary access rules to cardholders
Configuring time zones for cardholder and visitor activation and expiration
Checking in new visitors
Checking in returning visitors
Assigning an additional visitor host for areas with turnstiles
How visitor escort for turnstiles in delegation mode works
Assigning credentials
Assigning credential cards
Assigning existing credentials
Assigning PIN credentials
Assigning license plate credentials
Assigning mobile credentials
Assigning mobile credentials in batches
Requesting credential cards
Printing credential cards in batches
Printing paper credentials
Assigning temporary cards
Restoring original cards to cardholders and visitors
Using signature pads
Checking out visitors
Deleting pre-registered visitors
Deleting archived visitors
Investigating cardholder events
Report pane columns for the Cardholder activities task
Events affecting cardholder movements
Investigating visitor events
Report pane columns for the Visitor activities task
Counting people
Using People counting to track and remove cardholders from areas
Tracking cardholders present in an area
Report pane columns for the Area presence task
Tracking attendance in an area
Report pane columns for the Time and attendance task
Tracking the duration of a visitor’s stay
Report pane columns for the Visit details task
Viewing properties of cardholder group members
Report pane columns for the Cardholder configuration task
The modify cardholder dialog box
The modify visitor dialog box
Cropping pictures
Applying transparent backgrounds to pictures
Searching for cardholders
Report pane columns for the Cardholder management task
Searching for visitors
Report pane columns for the Visitor management task
Searching for cardholders and visitors using their credential
Credentials
About credentials
About the FASC-N card format and raw credentials
Credential enrollment methods
Enrolling multiple credentials automatically
Enrolling multiple credentials manually
Creating credentials
Responding to credential card requests
Investigating request history of credential cards
Report pane columns for the Credential request history task
Investigating credential events
Report pane columns for the Credential activities task
Viewing credential properties of cardholders
Report pane columns for the Credential configuration task
Searching for credentials
Report pane columns for the Credential management task
Areas, doors, and elevators
How areas are displayed in the canvas
How doors are displayed in the Security Desk canvas
Allowing access through doors
Preventing access through doors
Silencing door events
Controlling access to elevator floors
Investigating area events
Report pane columns for the Area activities task
Investigating door events
Report pane columns for the Door activities task
Investigating elevator events
Report pane columns for the Elevator activities task
Identifying who is granted or denied access at access points
Report pane columns for the Cardholder access rights task
Report pane columns for the Enhanced cardholder access rights task
Identifying who is granted access to doors and elevators
Report pane columns for the Door troubleshooter task
Identifying which entities are affected by access rules
Report pane columns for the Access rule configuration task
Access control units
Investigating events related to access control units
Report pane columns for the Access control unit events task
Investigating event delays related to access control units
Report pane columns for the access control unit event delays task
Viewing I/O configuration of access control units
Report pane columns for the I/O configuration task
Enabling external access control devices
Introduction to license plate recognition in Security Desk
LPR at a glance
About Security Center AutoVu
LPR events
How ALPR events are viewed in Security Desk
Customizing which ALPR information to display in Security Desk
Customizing ALPR image quality displayed in report pane columns
Monitoring ALPR events in tile mode
Monitoring ALPR events in map mode
Reads, hits, hotlists, and permits
About license plate reads and hits
About hotlists
About permits
Editing hotlists and permit lists
Hotlist annotation fields
Investigating reported hits
Report pane columns for the Hits task
Investigating reported hit statistics
Printing hit reports
Editing license plate reads
Investigating NOPLATE reads
Investigating reported license plate reads
Report pane columns for the Reads task
Investigating duplicated license plate reads
Investigating reported read statistics
Investigating reported reads (Multi-region)
Report pane columns for the Reads (Multi-region) task
Investigating reported hits (Multi-region)
Report pane columns for the Hits (Multi-region) task
Investigating reported reads and hits per day
Report pane columns for the Reads/hits per day task
Investigating reported reads and hits per parking zone
Report pane columns for the Reads/hits per zone task
About license plate filters
Filtering a report with multiple license plates
About search conditions
Filtering a report with search conditions
Protecting reads and hits from being deleted
Free-Flow
Parking zone management
About parking sessions
Parking session states
Common parking scenarios for Free-Flow
Parking zone events
About shared permits in Free-Flow
Monitoring parking zones
Free-Flow reports
Investigating parking sessions
Report pane columns for the Parking sessions task
Investigating parking zone activities
Report pane columns for the Parking zone activities report task
Editing license plate reads in a parking zone
Enforcing parking zone violations
Resetting the inventory of a parking zone
Closing parking sessions manually in Security Center
Modifying the occupancy of a parking zone
Patroller
About Patroller
Replaying patrol vehicle routes
Tracking the current location of a patrol vehicle
Investigating how Patroller applications are used daily
Report pane columns for the Daily usage per patroller entity task
Investigating logon/logoff records of Patrollers
Report pane columns for the Logons per Patroller task
Investigating the number of vehicles in parking zones
Report pane columns for the Zone occupancy task
Mobile License Plate Inventory
How AutoVu MLPI works
Removing license plate reads from offload files
Removing data from offload files
Creating parking facility inventories
Viewing and comparing parking facility inventories
Report pane columns for the Inventory report task
Alarms and critical events in Security Desk
Alarms
How alarms are displayed in the Security Desk canvas
Enabling alarm monitoring in the Monitoring task
Responding to alarms
Alarm information available when monitoring alarms in Security Center
Filtering and grouping alarms in Security Center
Playing sounds with alarms
Muting repeated alarm sounds
Forwarding alarms to other users automatically
Forwarding alarms to other users manually
Investigating current and past alarms
Report pane columns for the Alarm report task
Triggering alarms manually
Customizing alarm behavior in Security Center
Customizing picture-in-picture windows for alarms
Inverting the alarm display priority in Security Desk
Incidents and threat levels
Reporting incidents
Creating incident packages
Reviewing and modifying reported incidents
Report pane columns for the Incidents task
Responding to critical events through threat levels
Clearing threat levels
Zones and intrusion detection
How zones are displayed in the Security Desk canvas
About the intrusion detection overview
Arming and disarming zones
Investigating zone events
Report pane columns for the Zone activities task
Changing intrusion detection area statuses
Investigating intrusion detection area events
Report pane columns for the Intrusion detection area activities task
Investigating intrusion detection unit events
Report pane columns for the Intrusion detection unit events task
Overview of troubleshooting topics in Security Desk
General troubleshooting
Cannot see the Security Desk application after signing in
Reviewing system messages
Viewing system health events
Report pane columns for the Health history task
Viewing entity health status and availability
Report pane columns for the Health statistics task
Monitoring the status of your Security Center system
Entity states
Troubleshooting: entities
Setting entities to maintenance mode in Security Center
Deactivating and activating roles
Troubleshooting: query filters
Collecting diagnostic data
Troubleshooting access control
Viewing access control health events
Report pane columns for the Access control health history task
About the Access troubleshooter tool
Testing access rules at doors and elevators
Testing cardholder access rights
Testing cardholder access rights based on credentials
Security Desk reference
Events and actions
Event types
Action types
Graphical overview of Security Desk tasks
Overview of the Monitoring task
Overview of the Remote task
Overview of the Bookmarks task
Overview of the Archives task
Overview of the Motion search task
Overview of the Video file explorer task
Overview of the Archive storage details task
Overview of the Cardholder management task
Overview of the Visitor management task
Overview of the Credential management task
Overview of the Hotlist and permit editor task
Overview of the Inventory management task
Overview of the Patroller tracking task
Patroller tracking timeline controls
Overview of the System status task
System status task columns
Overview of the Alarm monitoring task in Security Center
Overview of the Alarm report task in Security Center
Overview of the Enhanced cardholder access rights task

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