Deleting archived visitors - Security Center 5.12

Security Center User Guide 5.12

Product
Security Center
Content type
Guides > User guides
Version
5.12
ft:locale
en-US
Last updated
2025-01-28

When visitors are checked out, they are archived, and no longer appear in the visitor list in the Visitor management task. To ensure the privacy of these visitors, you can manually delete them when their personal data is no longer needed.

Before you begin

Ensure you have the Delete archived visitors privilege.

What you should know

Archived visitors remain available for investigation reports. The visitors' information is saved in the database, and can be used if the visitors return.

Procedure

  1. From the homepage, open the Visitor management task, and then click Delete archived visitors ().
    The Visitors dialog box opens listing the archived visitors in the system.
    Visitors dialog box in the Visitor management task in Security Desk.
    NOTE: Only the first 500 results are shown.
  2. If the visitor list is long, filter the list in one of the following ways:
    • Enter the visitor’s first name or last name.
    • Select the visitor’s host from the list.
    • Turn on the option for the visitor’s check-in, expiration, or expected arrival date, and then enter a date.
    • Turn on the Escort required option, and then select Yes or No.
    • Click Custom fields. In the Custom fields filter dialog box that opens, click Add field, and then select a visitor custom field. Enter a value for that custom field, and then click OK.
  3. Click Search.
  4. From the visitor list, select the visitor you want to delete.
    NOTE: You can delete multiple visitors at the same time by holding down the shift key and selecting the visitors you want to delete.
  5. Click Delete.
    A dialog box opens asking you to confirm the deletion.
  6. Click Delete.

Results

The archived visitor is deleted from the database. The next time you log in to Security Desk, the information pertaining to the deleted archived visitor is displayed as Unavailable information when generating reports.