Investigating door events - You can investigate events related to doors, using the Door activities report. Events that you can investigate include Door forced open , Door open too long , Hardware tamper , and so on. - Security Center 5.12

You can investigate events related to doors, using the Door activities report. Events that you can investigate include Door forced open, Door open too long, Hardware tamper, and so on.

1. From the homepage, open the Door activities task.
2. Set up the query filters for your report. Choose one or more of the following filters:

   Side

   Restrict the search to a specific door side.

   Cardholders

   Restrict the search to specific cardholders, cardholder groups, or visitors.

   Credentials

   Restrict the search to specific credentials.

   NOTE: When you filter on a PIN, the query results don’t include events where that PIN is a supplemental credential.

   Custom fields

   Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.

   Event timestamp

   Define the time range for the query. You can define the time range for a specific period or a relative period, such as the previous week or the previous month.

   Events

   Select the events of interest. The available event types depend on the task you are using.

3. Click Generate report.
   The door events are listed in the report pane.
4. To show the corresponding video of an event in a tile, double-click or drag the item from the report pane to the canvas.
   If there’s no camera attached to the door, the door icon is displayed.
5. To control the doors, use the door widget.