Investigating elevator events - Security Center 5.12

You can investigate events related to elevators, using the Elevator activities report. Events that you can investigate include Floor accessed, Elevator offline: Device is offline, Hardware tamper, and so on.

1. From the homepage, open the Elevator activities task.
2. Set up the query filters for your report. Choose one or more of the following filters:

   Cardholders

   Restrict the search to specific cardholders, cardholder groups, or visitors.

   Credentials

   Restrict the search to specific credentials.

   NOTE: When you filter on a PIN, the query results don’t include events where that PIN is a supplemental credential.

   Custom fields

   Restrict the search to a predefined custom field for the entity. This filter only appears if custom fields are defined for the entity, and if the custom field was made visible to you when it was created or last configured.

   Elevators

   Select the elevators to investigate.

   Events

   Select the events of interest. The available event types depend on the task you are using.

   Event timestamp

   Define the time range for the query. You can define the time range for a specific period or a relative period, such as the previous week or the previous month.

3. Click Generate report.
   The elevator events are listed in the report pane.
4. To show the corresponding video of an event in a tile, double-click or drag the item from the report pane to the canvas.
   If the elevator is not associated to a URL or a map file through a tile plugin, the elevator icon is displayed.
5. To control the tiles, use the widgets in the Controls pane.