Investigating event delays related to access control units - Security Center 5.12

You can generate reports on event delays using the Access control unit event delays task. An event delay is the time difference between when an event occurs and when it’s recorded in the Access Manager database. You can use this report to help you identify and investigate problematic units.

1. From the homepage, open the Access control unit event delays task.
2. Set up the query filters for your report. Choose one or more of the following filters:

   Access control units

   Select the access control units of interest.

   Event delay

   Define the lower and upper limit of the range of event delays included in the report.

   Event timestamp

   Define the time range for the query. You can define the time range for a specific period or a relative period, such as the previous week or the previous month.

   Events

   Select the event categories of interest. The events included in the query depend on the categories you select, as follows:

   Access control unit

   • Firmware upgrade started
   • Firmware upgrade succeeded
   • Firmware upgrade failed
   • Unit connected
   • Unit lost
   • Unit synchronization started
   • Unit synchronization succeeded
   • Unit synchronization failed

   Interface module

   • Interface module online
   • Interface module offline

   Device

   • Access granted
   • Access denied
   • Antipassback violation
   • Antipassback violation forgiven
   • Double badge on
   • Double badge off
   • Entry assumed
   • Entry detected
   • No entry detected
   • Floor accessed
   • Hardware tamper
   • Identity validation requested
   • Identity validation succeeded
   • Identity validation failed
   • Input state changed
   • Input trouble - short
   • Input trouble - open
   • Max occupancy reached
   • Max occupancy exceeded
   • Below max occupancy
   • Supervisor in: unlocking schedule activated
   • Supervisor in: access rule activated

   Door

   • Door closed
   • Door opened
   • Door open too long
   • Door forced open
   • Door locked
   • Door unlocked
   • Door manually unlocked
   • Door maintenance started
   • Door maintenance completed
   • Door online
   • Door offline: Device is offline
   • Interface module battery fail state active
   • Interface module AC fail state active
   • Interface module tamper state active
   • Interface module battery fail state restored
   • Interface module AC fail state restored
   • Interface module tamper state restored
   • Request to exit
   • Request to exit normal
   • Scheduled lock
   • Scheduled unlock
   • Scheduled unlock ignored: first-person-in rule supervisor absent

   Elevator

   • Elevator offline: Device is offline
   • Scheduled controlled access
   • Scheduled free access

   Area

   • First person in
   • Last person out

3. Click Generate report.
   The access control unit event delays are listed in the report pane.

   IMPORTANT: You get an error message for each Access Manager role that is offline when you run the query, even for roles unrelated to the selected access control units. This happens because the system cannot determine whether an offline Access Manager role managed any of the selected access control units in the past.