You can investigate events related to visitors (access denied, first person in, last
person out, antipassback violation, and so on), using the Visitor
activities report.
What you should know
In Security Desk, you can see all the areas and doors that a visitor accessed during
their stay. If you want to check for any critical events that occurred on your site in
the last day in relation to visitors, you can set a time range for the report.
Procedure
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From the homepage, open the Visitor activities task.
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In the Visitor query filter in the
Filters side pane, click
.
The
Visitors dialog box opens.
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If the visitor list is long, filter the list in one of the following
ways:
- Enter the visitor’s first name or last name.
- Select the visitor’s host from the list.
- Turn on the option for the visitor’s check-in, expiration, or expected
arrival date, and then enter a date.
- Turn on the Escort required option, and then
select Yes or No.
- Click Custom fields. In the Custom
fields filter dialog box that opens, click Add
field, and then select a visitor custom field. Enter a value
for that custom field, and then click OK.
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Click Search.
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Select a visitor to investigate.
You can only select one visitor at a time.
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Click Select.
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Set up the other query filters for your report. Choose one or more of the following
filters:
-
Custom fields
-
Restrict the search to a predefined custom
field for the entity. This filter only appears if custom fields are
defined for the entity, and if the custom field was made visible to you
when it was created or last configured.
-
Doors - Areas -
Elevators
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Restrict the search to activities
that took place at certain doors, areas, and elevators.
-
Events
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Select the events of interest. The available
event types depend on the task you are using.
-
Event
timestamp
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Define the time range for the query. You
can define the time range for a specific period or a relative period,
such as the previous week or the previous month.
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Click Generate report.
The visitor events are listed in the report pane.
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To show the corresponding video of an event in a tile,
double-click or drag the item from the report pane to the canvas.
If there is no camera connected to the entity, the door, elevator, or area icons are
displayed, depending on the type of visitor event.
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To control the tiles, use the widgets in the Controls pane.