Responding to credential card requests - Security Center 5.12

After a credential card request has been made, you can respond by assigning a credential to the applicant the request was made for, or by denying the request.

What you should know

The number of pending card requests is shown in the Card requests () icon in the notification tray, and at the top of the Credential management task.

Credential requests are sent when a user creates a cardholder but cannot assign a credential or print a card for the cardholder, for example, due to the unavailability of a printer. After you assign and print a credential card, it can be shipped to another site if needed.

1. Do one of the following:
   • In the notification tray, click Card requests ().
   • At the top of the Credential management task, click Card requests.
2. In the Card requests dialog box, select the request you want to respond to.
   Hold the Shift or Ctrl key to select multiple requests.

   
3. (Single selection only) To modify the selected request, click Modify (), edit the request, and then click OK.
4. To deny the selected requests, click Deny request ().
5. To assign card credentials, click Associate card ().
   In the Associate cards dialog box that opens, do one of the following:

   • To assign a credential automatically, click Automatic entry, select a reader (USB reader or a door), and present the card at the reader.

     If an eligible card is presented, it is immediately assigned. If the card has not been enrolled, it is enrolled automatically. If the card was already assigned to someone, it is rejected.

     For information on how you can encode a credential on your card before enrolling it, see Assigning credentials.

   • To assign a credential manually, click Manual entry, select a card format, enter the required data fields, and click Enroll.
     CAUTION:
     Enter your card data carefully because the system cannot validate whether the data you entered correspond to a physical card or not.
     Using manual entry, you can assign multiple credentials to multiple cardholders in a single operation. In the following example, credentials 200/10, 200/11, 200/12, and 200/13 will be associated with George Manson, Audrey Williams, Charles Brymer, and Marlene Johnson, respectively.

     
   • To assign an existing credential, click Existing credential and double-click a credential from the list of eligible credentials.

   NOTE: The Waiting () status indicates the request that you’re currently processing. A green checkmark () indicates that you've processed the request.

   
6. To print the badge on the card, click Print cards () and follow the instructions.
7. Click Close to complete this request.