Setting entities to maintenance mode in Security Center - Security Center 5.12

Security Center User Guide 5.12
Product
Security Center
Content type
Guides > User guides
Version
5.12
Language
English
Last updated
2024-08-13

If you must change the configuration of an entity or perform maintenance on a device, such as a camera or access control unit, you can put the device in maintenance mode to avoid affecting health statistics.

Before you begin

You must have the privilege to modify the entities you are working with. Cameras and doors also require a Maintenance mode privilege.

What you should know

  • When an entity goes offline while it is in maintenance mode, downtime is expected. Expected downtime should not be calculated for the availability of the entity in the Health statistics report.
    NOTE: Health events for entities in maintenance mode are reported with Information severity.
  • You can set the following entities to maintenance mode:
    • Access control units
    • Alarms

      You cannot trigger alarms that are set to maintenance mode through event-to-actions or manually. Setting an active alarm to maintenance mode does not acknowledge it.

    • ALPR units
    • Cameras
    • Custom entities that support maintenance mode
    • Hardware zones
    • Intrusion detection units
    • Patrol vehicles
    • Roles
    • Video units
  • You can set entities to maintenance mode manually or automatically using a hot action.
  • You can set multiple entities to maintenance mode at once using the Set the entity maintenance mode action. For more information, see Action types.
  • While the entity is in maintenance mode, the maintenance mode icon () is displayed over the entity icon in the area view, in tiles, and on maps.

Procedure

  1. Open the Monitoring task in Security Desk.
  2. In the entity tree, select the entity or entities that you want to set to maintenance mode.
  3. Right-click any selected entity and select Maintenance mode ().
    You can also select maintenance mode from right-clicking a tile or map entity.
  4. In the Maintenance mode dialog box, click Turn ON.
  5. Select how long you want the entity to be in maintenance mode for.
    Manually
    Maintenance mode must be manually turned off.
    Duration
    Maintenance mode is turned on for the number of days that you select.
    Specific end-time
    Maintenance mode is turned on until the date that you select.

    You can modify the duration while the entity is in maintenance mode.

  6. Specify the reason why you are setting the entity in maintenance mode:
    If predefined reasons were configured
    Select a reason from the list. In the text box, add a description of the issue or adjust the existing text if one is provided. This text appears as a tooltip when hovering over the entity icon.
    Every reason is assigned a color. All user interface elements for the entity, such as its icon, label, and the selector, are highlighted in the color associated to the reason. This helps users quickly identify why the entity is in maintenance mode. By default, no reason is specified and the entity icon is highlighted in orange.
    If predefined reasons were not configured
    In the text box, add a description of the issue. This text is shown as a tooltip when hovering over the entity icon.
    NOTE: All user interface elements for the entity, such as its icon, label, and the selector, are highlighted in orange.
  7. Click Save.

Results

The entity is in maintenance mode for the duration that you specified.
The procedure for setting doors to maintenance mode is different than other entities:
  • To unlock doors manually, go to the Monitoring task, right-click the door or doors from the entity tree, and click Door > Unlock for maintenance.
  • To unlock doors automatically, you can configure a hot action using the Set the door maintenance mode action.
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