Restoring original cards to cardholders and visitors - Security Center 5.9

Security Center User Guide 5.9

Applies to
Security Center 5.9
Last updated
2021-06-16
Content type
Guides > User guides
Language
English (United States)
Product line
Security Center unified platform > Security Center
Version
5.9

When a lost card is found, you can restore the original card and remove the temporary card assignment.

Before you begin

Make sure you have a card reader nearby.

What you should know

To restore the original card, the cardholder or visitor must return both the original and the temporary card.
CAUTION:
When a cardholder has more than one temporary card, returning the temp card restores the original card to the cardholder. The return temporary card functionality can be used only once per cardholder.

Procedure

  1. In the Cardholder management or Visitor management task, click Return card ().
  2. From the drop-down list, select a card reader near you.
    The card reader can be a USB Reader connected to your computer, or you can use an Access point (door).
  3. Present both the original and the temporary cards; the order is not important.
  4. If both cards match the same cardholder, click Restore original card to restore the status of the original card to Active, and deactivate the temporary card.
    The temporary card can now be assigned to someone else.