If you must change the configuration of an entity or perform maintenance on a device, such as a camera or access control unit, you can put the device in maintenance mode to avoid affecting health statistics.
What you should know
- When an entity goes offline while it is in maintenance mode, the downtime is considered
expected. Expected downtime is not used to calculate the availability of the entity in the
Health statistics report.NOTE: Health events for entities in maintenance mode are reported with Information severity.
- You can set the following entities to maintenance mode:
- Roles
- Video units
- Cameras
- Access control units
- Intrusion detection units
- Hardware zones
- Alarms
- Patrol vehicles
- ALPR units
- You can unlock a door for maintenance purposes from the Properties page of the door.
- You can only trigger alarms in maintenance mode through a manual action. An alarm in
maintenance mode cannot be triggered by event-to-actions.NOTE: Setting an active alarm to maintenance mode does not acknowledge it.
Procedure
Results
While the entity is
in maintenance mode, the maintenance mode icon ()
is displayed over the entity icon in the area view, in tiles, and on maps when applicable.
When you hover over the entity icon in the area view or on maps, the reason the entity is in
maintenance mode is displayed.