For newer Vivotek camera models, the Vivotek Application Development Platform (VADP) firmware is required for use with the Genetec™ Protocol in Security Center. When restoring a unit to the factory default settings, you must make sure you preserve your VADP and network settings, otherwise the VADP will be deleted and the camera cannot be added to Security Center.
- Open the unit's web page.
- Click System > Maintenance.
- Under Restore, make sure you select both the Network and VADP options.