Responding to alarms - Security Center 5.11

Security Desk Getting Started Guide 5.11
Applies to
Security Center 5.11
Last updated
2023-05-26
Content type
Guides > User guides
Language
English
Product
Security Center
Version
5.11

You can view and respond to alarms in the Alarm monitoring task.

What you should know

To receive alarms in Security Desk, you must be a recipient of that alarm. By default, the highest-priority alarms are displayed on the canvas from newest to oldest.
NOTE: You can configure certain alarms to be automatically acknowledged after a set period.
The Alarm monitoring task provides multiple ways to interact with alarms.
  • Select an alarm and use the commands in the report pane.

  • Double-click an alarm in the report pane. This opens the related alarm tile in a pop-up window that also contains commands.

  • Select an alarm in the tile canvas and using the commands in the Alarm widget.

  • Right-click an alarm in the report pane, canvas tile, or pop-up window, and selecting a command.

You can also work with alarms from the Maps task and the Monitoring task. Before you can view and acknowledge alarms from the Monitoring task, you must enable alarm monitoring.

Procedure

  1. In the notification tray, click the Alarms () icon.
    The Alarm monitoring task opens. Alarms are added to the alarm list, and the canvas is populated according to the alarm display priority.
  2. (Optional) To filter the alarm list, click the filter icon () and choose from the following filters:
    Show all
    Display all alarms (no filter).
    Show active
    Show active alarms.
    Show under investigation
    Show alarms that are currently under investigation.
    Show acknowledgment required
    Show alarms where their acknowledgment conditions are cleared but they must still be acknowledged.
    Show acknowledged
    Show acknowledged alarms.

    Filtering the alarm list does not change the alarms displayed in tiles.

  3. Select an alarm by doing one of the following:
    • Click an alarm in the report pane.
    • Double-click an alarm in the report pane to open it in a pop-up window.
    • Click an alarm in a canvas tile.
    NOTE: If you select an alarm from the list, that alarm is not selected in the canvas.
  4. If the alarm is associated with video, view the alarm video in the canvas tile.
    Video is displayed with a colored overlay that provides the alarm details. If the alarm is not displayed in a canvas tile, double-click the alarm in the report pane to open the tile in a pop-up window. Alarm video is also available from the Maps task and the Monitoring task.
  5. Process or modify the alarm as needed using the following actions:
    Acknowledge (Default) ()
    Acknowledge the alarm. The alarm is no longer active, and is removed from the canvas and the alarm list.
    NOTE: Certain alarms require you to report an incident when you acknowledge them.
    Acknowledge (Alternate) ()
    Set the alarm to the alternate acknowledged state. The reasons for using this acknowledgment type are defined by your company. For example, if a false alarm is triggered, you can acknowledge the alarm this way. This state can be used as a filter in alarm queries.
    Investigate ()
    Investigate the alarm. This action lets other users in the system know that you have seen the alarm without acknowledging it, so the alarm is not removed from the active alarm list.
    Forcibly acknowledge ()
    Force the alarm to be acknowledged. This is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared.
    Forcibly acknowledge all alarms ()
    Force all the active alarms to be acknowledged. This is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared.
    Snooze alarm ()
    Put the alarm to sleep for 30 seconds. When the alarm is snoozing, it is temporarily removed from the canvas. You can change the default snooze time from the Options dialog box.
    Show alarm procedure ()
    Show the alarm’s specific procedure (if one is defined by the administrator). Alarm procedures are simple to create and can take the form of HTML pages or a web application developed by the end user.
    Forward alarm ()
    Forward the alarm to another user in the system. Before forwarding the alarm, you must select a user, and you can also type a message.
    Edit context ()
    Add or modify the alarm annotation.
    NOTE: All alarm actions are logged in the activity trail.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

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