To ensure that a visitor’s activities can be monitored throughout their visit, you must check in visitors, using the Visitor management task.
Before you begin
- From the home page, open the Visitor management task.
- Click Check-in ().
- At the top of the dialog box, enter the visitor’s first name and last name.
To assign a picture to the visitor, click the silhouette and select one of the
- Load from file
- Select a picture from disk. All standard image formats are supported.
- Load from webcam
- Take a snapshot with your webcam. This option appears only if you have a webcam attached to your workstation.
- Load from camera
- Take a snapshot from a camera managed by Security Center. When you click Load from camera, a separate capture dialog box opens. Select the video source, and click Take snapshot ().
- Load from clipboard
- Load the picture copied to the clipboard. This option appears only if you used the Windows copy command to save a picture onto your clipboard.
- To edit the picture, click it to open the Image editor and use the editing options at the top of the editor’s dialog box.
In the Status
section, set the following:
NOTE: The Activation time is not the same as the check-in time. Activation time indicates when the visitor’s credentials are activated. Check-in time indicates when the visitor profile was created. You can set the activation time to a date in the future, which allows you to create visitor profiles in advance.
- Set their status to Active or Inactive. For their credentials to work, and for them to have access to any area, their status must be Active.
- If their status is currently set to Inactive, set a date and time to activate their profile.
- Set an expiration for their profile:
- Never expires.
- Specific date
- Expires on a specific date and time.
- Set expiration on first use
- Expires after a specified number of days after the first use.
- When not used
- Expires when it has not been used for a specified number of days.
Assign a credential to the
visitor so that their movement can be tracked in the system.
NOTE: You can assign a credential now or later.
Assign the visitor to a cardholder group.
Cardholder groups define which access rules apply to the visitor.
To assign the first cardholder group, click the Cardholder
group drop-down list and select a cardholder
NOTE: Only cardholder groups configured for visitors are listed. A visitor can belong to more than one cardholder group.
- To assign additional cardholder groups, click Advanced (), then click Add an item ( ). In the dialog box that opens, select the cardholder groups, and click OK.
- To assign the first cardholder group, click the Cardholder group drop-down list and select a cardholder group.
- Enter the visitor’s email address.
(Optional) Assign one or two hosts (or escorts) to the visitor, as
- Click the Visitor host drop-down list and select a cardholder as the visitor’s host.
- (optional) To assign a second host, click Advanced (), then click Add an item ( ). In the dialog box that opens, select a cardholder to assign as host and click OK.
Select the option Escort required if the visitor
is not allowed to access certain areas unless their assigned hosts also
presents their credentials after them within a certain delay.
NOTE: The order in which the hosts present their credentials is not important.
(Optional) For ANSSI-compliant turnstiles, set a second host.
For more about ANSSI turnstiles, see the Security Center Administrator Guide
- (Optional) If custom fields are defined for visitors, enter the additional visitor information.
(Optional) In the Advanced section, configure the following visitor properties:
NOTE: Some of these properties can be inherited from the parent cardholder groups. When a specific value is configured for the visitor, click Revert to inherited value () to inherit the property from the parent cardholder groups. If multiple parent groups exist, the most privileged value is inherited.
If the visitor has been assigned a credential, grant access privileges
to the visitor.
- Use extended grant time
- Grants them more time to pass through doors where the Extended grant time parameter is configured for a door. Use this option for those with reduced mobility.
- Bypass antipassback rules
- Exempts them from all antipassback restrictions.
- In the Security clearance field, enter the visitor’s security clearance level. The security clearance level determines their access to areas when a threat level is set in Security Center. Level 0 is the highest clearance level, with the most privileges.
In the Entity name field,
type a new name for the visitor entity, if you do not want to use the
visitor’s first and last name.
By default, the Entity name uses the First name and Last name fields.
- (Optional) In the Description field, type a description for the visitor.
Assign the visitor to a partition.
Partitions determine which Security Center users have access to this entity. Only users who have been granted access to the partition can see the visitor.
- If the visitor has been assigned a credential, grant access privileges to the visitor.
- Click Save.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.