Viewing exported video files - Security Center 5.7

Security Desk Getting Started Guide 5.7

Applies to
Security Center 5.7
Last updated
Content type
Guides > User guides
English (United States)
Security Center

You can use the Vault tool in Security Desk to play back your exported video files on your local computer.

What you should know

  • If you exported multiple video sequences simultaneously as a G64x file, they are either played back in the same tiles that they were displayed in when they were exported, or played back sequentially within a single tile.
  • If you changed the save location of exported video files, files that were exported to the original location can no longer be viewed from the Vault. You cannot drag a video file from Windows into the Vault.
  • ASF files can only be viewed in Windows Media Player.
  • MP4 files can be viewed in many media players such as Windows Media Player and QuickTime.
    NOTE: Some media players require a specific codec to be installed in order to play the file correctly.
  • When you export a G64x video, the system can include additional file information (for example, camera name, creation date, camera coordinates) which can be useful in incident investigation. To view additional file information, right-click on a file in the Vault and select Show properties.
    NOTE: The system only includes this additional file information if an administrator enables the feature in your user settings.


To view an exported video file from the Vault:

  1. From the home page, click Tools > Vault.
    The Vault displays all exported files.
  2. If you want to view an encrypted GEK file, you must first decrypt it as follows:
    1. Select the encrypted video file, and click Decrypt file ().
    2. In the Destination field, use the default path if you want to be able to access the file from the Vault.
    3. In the Encryption key field, type the password that was specified when the file was encrypted or exported, and then click Decrypt.
  3. Do one of the following:
    • To view a video file in the Security Desk canvas, drag the file into the canvas.

      The video starts playing. You can control the playback using the camera widget.

    • To view an ASF or MP4 file, double-click the file.

      The file opens in the media player you have installed on your system.

To view exported video files from the Genetecâ„¢ Video Player:

  1. From the home page, click Tools > Genetec Video Player.
  2. Click File > Open file, and then select the video file to view.
    The video starts playing. You can control the playback using the commands at the bottom of the window.