Synchronizing the Sharp’s clock - SharpOS 11.5

SharpOS Administrator Guide 11.5

Applies to
SharpOS 11.5
Last updated
Content type
Guides > Administrator guides

If there is a drift between the Sharp unit’s clock and the clock on the computer you are currently using to connect to the Sharp Portal, you can synchronize the Sharp’s clock with your computer’s clock.

What you should know

The Sharp unit automatically synchronizes clocks with its server every 12 hours, or whenever the Plate Reader service is restarted.
NOTE: For mobile AutoVu™ deployments, you must sync the Sharp with the Genetec Patroller™ computer to ensure reads, hits, and overtime wheel images have the correct timestamps. If the sync is not successful, make sure that the time sync port is not blocked by the Genetec Patroller™ computer’s firewall.
IMPORTANT: Do not manually synchronize the Sharp’s clock unless you are connecting to the Sharp Portal from the server (computer hosting the LPR Manager role). If you synchronize clocks with a computer other than the server, the Sharp’s reads and hits will not have accurate timestamps.


  1. Log on to the Sharp Portal.
  2. Go to the Status page.
  3. Click Synchronize now.
  4. Click Save.